Manager Customer Service

LUISA DAVID

**** ******* ***** ***** ******: (***)

***-****

Boynton Beach, FL 33426 Email:

************@*****.***

QUALIFICATION SUMMARY:

Marketing professional experienced with working in fast-paced environments

providing excellent organizational, communication, and customer service

skills. Capable of successfully managing several campaigns while meeting

deadlines. Relevant skills include:

Leadership & Motivation FileMaker Pro Problem

Solving

Time Management Multi-Tasking Online Marketing

(SEM, CPA, SEO)

Database Management Video Production Copy Writing

PROFESSIONAL EXPERIENCE:

BeyondROI, Boca Raton, Florida July 2009 to

January 2010

Online Marketing Assistant

- Maintaining SEM, Paid Search, Paid Inclusion, SVA, and SEO accounts

daily.

- Create and launch several high performing online campaigns.

- Optimize campaigns and drove traffic to client websites utilizing SEM

daily activites

- Suggest creatives, graphics, overall website aesthetics and

appearance to enhance customers experience effectively

- Offer website design solutions

- Maintain and optimize lead generation accounts

MJS Advertising, Marketing, and Consulting, Boca Raton, Florida

July 2006 to June 2009

Advertising Traffic Director, The Traffic department works with the Account

Executives, Media and Creative Department to facilitate the day-to-day

project workflow of all broadcast and print ads throughout the agency.

Advertising Traffic Manager November 2006

to June 2009

- Coordinated and scheduled production with talents for all TV/radio

commercials

- Worked directly with all departments to ensure scheduled deadlines

are met

- Accurately correlated TV/radio commercial instructions with approved

monthly budgets.

- Oversaw and expedited print ads and broadcast jobs within the agency.

- Managed vendor invoices in QuickBooks for billing.

- Successfully managed vendor relationships to gather reasonable

quotes.

- Successfully negotiated and reduced shipping charges by 40%.

- Promoted from AE/Traffic Coordinator to Traffic Manager.

Account Executive July 2006 to

October 2006

- Effectively completed several ad campaigns for several automotive

accounts.

- Coordinated print and broadcast advertisements for the Lexington,

Naples, and Atlanta division accounts.

- Completed daily responsibilities such as proofing, researching,

writing press releases, implementing ad changes from clients.

- Planned and coordinated kick-off breakfast meetings, monthly

presentation meetings, and promotional events for clients.

- Created weekly sales and traffic reports for clients.

- Provided superior client services and fostered strong client

relationships.

Walgreens, Coral Gables, Florida May

2005 to January 2006

Assistant Manager

- Assisted Store and Pharmacy Manager by maintaining daily store

operations.

- Supervised and motivated staff of 20+ .

- Continuously exceeded sales goals and improved sales performance on a

weekly basis ranking store top 5 in district.

EDUCATION:

University of Florida, Gainesville, FL

Bachelor of Arts in Business Administration, May 2005

Contact this candidate