Management Analyst
Resume:
SUSAN JEANNE GULLSTRAND
***A South I Street
Tacoma, WA 98405
***********@*******.***
CONFIGURATION MANAGEMENT ANALYST
Delivering value through leadership, experience and technical expertise
SUMMARY
Senior technology professional with demonstrated technical, interpersonal,
and leadership skills, utilized in demanding configuration management,
analysis and project management disciplines. Skilled in working with
various technical and business disciplines in the design, development, and
launch of leading-edge technology solutions and processes; always a
valuable addition and leader for any team.
A spirit of inquisitiveness and a deep desire to gain and apply knowledge
result in a drive toward creating working yet elegant systems from
theoretical concepts. The leadership and project experience along with
dedication to staying ahead of the technology curve have fully prepared me
to use my experiences to improve any company.
. Gifted as an IT professional and as capable a technical leader,
capable at driving large and small development projects, able to break
down challenges to their basic and fundamental roots; an insightful
employee with an eye toward problem solving in as economical and
effective a manner as is possible. Ready, willing and able to function
in any role necessary to insure project success and on time delivery.
. Highly focused on teamwork and leadership. Well aware of the bottom
line and exceeding both internal and external customers conditions for
success. I believe that challenges are to be sought out and met,
tested against, and ultimately overcome through hard work and insight
gained through making challenging technical contributions.
CORE COMPETENCIES
Process Definition . Process Documentation .Leadership Experience .
Strategic Planning . Decision Making
Performance Optimization . ClearCase . SourceSafe . Endevor . AIX . COBOL .
Oracle CASE tool
Business Continuity . Project Management . ClearQuest . ColdFusion . REXX .
Dyl-Inquiry
Dreamweaver . Data Analysis . PERL . UNIX . IMS/MVS . JCL . MQSeries
Needs Assessment . Teradata . Programming . Analyst . IMS-Xpert
DB2 . BRIO . Samba . HRIS . Change Management . Excelerator
. Configuration Management . Aerospace . Defense
DIRECT EXPERIENCE
THE BOEING COMPANY Seattle Washington
1978 - 2009
A global leader in the Aerospace Industry
Configuration Management Analyst
Successfully provided key support of HR systems. Performed analysis of
systems for Configuration Management and Change Management disciplines and
determined what software tools and processes were needed to effectively
provide configuration management to the application. Managed the project
and its implementation by determining scope and schedule, monitoring
deliverables and team resources, and configuring and implementing the
proper solution. Partnered with the systems analysts to develop the
processes and document the all relevant steps and decisions.
Susan Jeanne Gullstrand
Page 2
Experience Continued
. Develop, document and manage Production Support Agreements (PSA) and
Service Level Agreements (SLA). These activities are consistently
followed up with user agreement and sign off.
. Strong analytical and organizational skills.
. Full understanding of the software development life-cycle.
. Experience with software version control systems
. Knowledge of branching, merging, integration,versioning, source
control triggers, etc
. Exposure to agile methods
. Develop and document the required procedures (branching, merging,
versioning, migrations to production baseline, etc.)
. If applicable, ensure the configuration environment is Sarbanes-Oxley
(SOX) compliant
Configuration Management Analyst
Key analyst supporting crucial HR Legacy Systems. Endevor, a mainframe
configuration management software tool, was brought on-line and configured
to replace an in-house developed tool that was dated and no longer met the
needs of the customer. Provided subject matter expertise and internal
project management skills to determine resources and tasks for the
implementation
. Developed and documented PSA's and SLA's and acquired user acceptance
. Authored procedures, training materials and user guides for new
hardware, software and configuration processes.
. Delivered self created training sessions for both the Developers and
the Configuration Management Analysts
Systems Administration Analyst
Sr. Systems Analyst supporting Defense and Space Group Information Systems.
As Systems Analyst, responsibilities were to support third party
programmer aid software tools on a 24/7 system. Investigated, evaluated,
installed, configured, and maintained relevant software tools. Created and
maintained over 40 databases on an MVS system. Accountable for product
familiarization, evaluation of new enhancements and functions, research and
evaluation of new software products and provide consultation support for
the software tools. Responsibilities included database maintenance and
updates, safeguard and manage availability of the databases and configure
security for user access and permissions
. Delivered programmer training on proper use of software tools.
Developed and documented the processes and created and recorded pre-
stored queries for the Functional Analysts and Business Analysts
. Provided key issue resolution by working closely with the Functional
and Business Analysts.
. Supported Dyl-Inquiry, MQSeries, IMS-Xpert and Data-Xpert, Excelerator
and Oracle CASE tool set
Configuration Management Analyst
Supported Flight Test Computing systems. Active member of team that
developed an in-house software configuration management system to support
the testing and certification of the 757 and 767 programs. System grew
exponentially from 167 to over 18,000 modules. This configuration
management system became the standard used throughout Boeing for several
years.
EDUCATION AND CERTIFICATION
Configuration and Data Management (CMII)
Certification from Arizona State University
Institute of Configuration Management
Classes in SEI/CMM (CMMI)
Carnegie Mellon
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