Customer Service Sales

TODD L. PLUMER

*** ******** **. **** **********, CA Phone: 530-***-****

Email: **********@*****.*** ; *********@***.***

Mobile: 530-***-****

April 1, 2010

InTouch Wireless

To Whom It May Concern:

I would like to offer my hands-on area operations, sales & training

management experience as I would be a perfect fit for your Market Trainer

position you have available in the Bay Area. I am eager to utilize my

operations & training experience, educational background along with my

managerial aptitude while contributing to the continual success of your

operations and am submitting my resume for your review. In advance, thank

you for your time and consideration. Please keep confidential at this

time!

As indicated in the accompanying resume, I bring to you exceptional

operations expertise, outstanding talents in training

preparation/presenting, program management, customer service, motivational

& performance coaching, multiple location management, strong financial P&L

accountability, and exemplary leadership talents. I am experienced in both

classroom & field training along with needs analysis. I am confident that

my strong business acumen, my strong management experience in the

service/telecom industry along with my passion to train/educate others

qualifies me for this position. To complement these qualifications, I offer

remarkable interpersonal skills which should prove instrumental as

yourMarket Trainer.

As a proactive contributor to your organization, you will find me to be a

driven, energetic, charismatic professional committed to supporting you in

achieving your objectives through superior performance and an excellent

work ethic. I am confident that I could be a valuable asset to your

organization, and look forward to interviewing with you in the near future.

I am available at your convenience for an interview.

I am currently working out of Stockton, California, with my territory

including the central valley, north coast and Sacramento Area. After a

year in Arizona; we relocated back as my son started visiting UC Davis in

Sacramento for his speech therapy and having surgery in June, we decided

coming back to N. California was best for our family. I am looking for a

position where I can utilize more of my management/training skill set in

telecom environment & will rent closer to San Francisco if offered the

position.

Base salary requirements: $65,000-85,000

Best Regards,

Todd Plumer

TODD L. PLUMER

2353 Holly Ave. Chico, CA. 95926 : 740 Fountain Dr. West Sacramento, CA

Phone: 530-***-****

Email: **********@*****.*** ; *********@***.***

Mobile:530-***-****

SUMMARY OF QUALIFICATIONS

. Identify operational issues, provide recommendations and execute

improvements

. Excellent organizational and collaboration skills

. Facilitate existing and initiate new training to meet customer's demands

. Led and executed complex projects utilizing cross-functional teams

. Use effective communication skills to lead and build project teams

. Root Cause Analysis experience

PROFESSIONAL EXPERIENCE

SALES ENGINEER, Energy Systems, Stockton, California (May 2009 - present)

Power generation -Standby power generators (seeking full-time

position utilize my management & training skill set.)

. Foster account relationships with new and existing customers in

Sacramento and N CA..

. Develop proposals, drawings, specifications & product detail sheets to

ensure 100% customer satisfaction.

. Analyze customer needs, design solutions, and develop proposals to

optimize customer satisfaction and meet OSHA, OSHPD, EPA, NFPA codes

. Call on new customers; compete by developing competitive Request for

Proposals, bids and quotes.

. Deliver PDSS (Professional Development Seminar Series) training to

engineering firms.

STRATEGIC ACCOUNTS MANAGER, GEN-TECH, Glendale, Arizona, 2008- May 2009

Standby power generators (relocated back to Sac be closer to UC

Davis for son)

. Account relationship and management of top revenue producing accounts

(AT&T, T-Mobile, VzW).

. Provide top quality customer service; oversee project management,

scheduling & installation timelines ensure generators meet OSHA,

OSHPD, EPA, NFPA codes

. Continuous communication with key accounts ensuring needs are

exceeded.

AREA MANAGER, Smarte Carte Inc., Sacramento based, California, 2005 to 2008

Service Industry - Luggage carts at airports (relocated to

Arizona, not a Smarte Carte Market)

. Entrusted with managing financial accountability for entire Northern

California Market with a $7.2 Million Budget

. Responsible for optimizing financial performance in all 3 lines of

business; Carts, Strollers & Lockers at multi-locations.

. Staffed, conducted performance management, mentoring, promotions and

account relationship management for 40 plus locations in Northern

California and Nevada territory.

. Developed & monitored budgets and monthly financial statements

maximizing Earnings before Income Tax Depreciation.

. Developed Request for Proposals, specifications and project budgets.

. Responsible for all facets of hiring & training of employees in N. CA

market.

AREA MARKET MANAGER, Digitalpath.net, Sacramento, California, 2004 to 2004

Wireless internet start-up- (Venture/Private funded, loss

funding and position eliminated.)

. Managed all financial facets for the Sacramento market, execution of

staffing, mentoring, and training.

. Spearheaded and executed productive daily operations, account

relationship and project management.

SALES TRAINER, Verizon Wireless, Folsom, California, 2004 to 2004

Wireless Retail Sales (Recruited by Digitalpath.net to lead

expansion into Sacramento Market.)

. Championed sales, product, and operations training for retail (direct

and indirect) channel in the Western region.

. Increased revenues by providing effective sales coaching to sales

representatives and managers.

. Collaborated with District and Store Managers and end users to analyze

current and future business trends and adjust requirements as needed.

OPERATIONS SUPERVISOR, Lucent Technologies, Sacramento, California, 2001 to

2003

Telecommunications (Laid off due to downturn in telecom work in

CA.)

. Led team in excess of 100 installation technicians in wired and

wireless networks throughout Northern California & Hawaii.

. Managed telecommunication installation activities while adhering to

ISO & OSHA standards and completing projects within budget, on time,

and in compliance with 85% efficiency targets.

. Applied exceptional leadership and interpersonal relationship talents

in the hiring, directing and evaluating of team members to ensure

achievement of critical performance objectives.

TRAINING / SAFETY MANAGER, Lucent Technologies, Sacramento, California,

1996 to 2001

. Delivered technical and non-technical training classes and exercised

supervisory talents to manage trainers.

. West Coast Safety Trainer-OSHA, HAZMAT, Driver Training, Facility

safety & awareness

. Performed hiring, developed & taught 2-week new hire orientation

classes, and conducted performance reviews.

. Headed career development initiatives for 300 installation

professionals throughout California, Nevada and Hawaii.

. Manage all activities related to the needs assessment, design,

preparation and delivery of training programs.

EDUCATION

California State University, Chico, CA:Professional Clear Single Subject

Teaching Credential, 1995

Bachelor of Arts Degree, Physical Education ~ Minor in Health Science, 1994

University of Phoenix: 12 units Business Mgmt Dean's Honor

List - 1991 and 1992 9 Units Real Estate -Butte College Achieve

Global: Tools for Trainer Excellence 2004

Unemployment/Job history explanation:

I was laid off from Lucent Technologies in March 2003, due to the

overwhelming decrease in telecom work specifically in California market. I

was unemployed until I secured employment with Verizon Wireless in January

2004. During my unemployment I was seeking to secure employment closer to

Chico and was in contact with Digitalpath.net in regards to employment. In

July 2004 I was recruited by Digitalpath to expand their service into the

Sacramento, California Market. I took this opportunity, being a venture

funded / private funded start-up, funding was lost in November 2004 and I

was laid off due to loss of funding. I secured employment with Smarte

Carte May 2005. My family and I relocated to Phoenix in January 2008 and

Phoenix is not a Smarte Carte market or main market for me to continue so I

secured employment with GEN-TECH January 2008. My family relocated back to

Northern CA due to my son UC Davis visit's (needing surgery at UC Davis in

Sacramento). I am seeking a position utilizing my business maturity and my

management & training skill set. Available for travel as position

requires.

Contact this candidate