Customer Service Manager
Resume:
Dionne McFarlane-Reynolds
Huntsville, AL 35805
******@*******.***
OBJECTIVE To obtain a position in business management utilizing my skills
and training leading towards professional growth and
development.
EDUCATION Alabama A&M University, MS in Agribusiness Management.
Graduation date: May 2003. G.P.A 3.8.
Alabama A&M University, BS in Accounting. Graduation date: May
2000. G.P.A. 3.6.
J.F. Drake State Technical College, AS in Accounting.
Graduation date: May 1997. G.P.A. 4.0.
WORK EXPERIENCE
05/2005-03/12/2010 Accountant/Purchasing Manager, Lucille Maud
Corporation
Accounts receivable, accounts payable, payroll, taxes -
sales and payroll, bank reconciliations. Preparing reports
using Microsoft Excel. Assisting customers daily with items
being returned; recording merchandise inventory, balancing
cash and checks daily, and any other customer related
needs. Customer service. Coordinate the purchase of
various items for customers. Interacting with vendors and
customers.
01/2005 - 05/2005 Tax Assistant/Data Entry Clerk, Childress
Accounting, LLC. Entering
customer's tax information onto computer system, and
preparing and filing tax returns for customers. General
filing and customer service.
04/2003 to 12/2004 Claims/Office Associate, Wal-Mart Stores. Training
in people issues concerning
associates and customers as well as managing the various
departments within the store.
08/ 2000 to May 2003 Graduate Assistant, Agribusiness Department Alabama
A&M University.
Assisting with agriculture research.
08/2000 to 12/ 2000 Victor Lyle, Certified Public Accountant
Auditing clients' accounts.
07/1994 to 09/1996 Senior Auditor, Chambers, Henry and Partners
Preparing cash books and financial statements, performing
routine audits on local businesses and making audit reports
using Microsoft Word.
07/1992 to 06/1994 Junior Accountant, Capleton Jones & Co.
Preparing cash books and financial statements, performing
routine audits on local businesses and making audit reports
using Microsoft Word.
SKILLS Microsoft Office Lotus Windows 95, 2000,
and XP
Word Perfect dBase SPSS/SAS
MAS 90/200
INTERESTS/ACTIVITIES National Vocational-Technical Honor Society 1996-
1999
President's List 1996-1997
Dean's List and Honor Roll Fall 1999
Alpha Kappa Mu National Honor Society 2000
4 Star Cashier Wal-Mart September 1997
4 Star Cashier Wal-Mart July 2001
Presented Paper at the Southern Rural Sociological
Association
Conference February 2-6, 2002
Presented Paper at the Southern Agricultural
Economics Association Meeting February 1-5, 2003
Presented Paper at the South East Decision Sciences
Meeting
February 26-28, 2003
Member of Southern Rural Sociological Association
(SRSA) 2002
SPACE Volunteer (Oscar Mason Library in Huntsville,
AL) 2002.
REFERENCES Dr. Gerald Wheelock
P.O. Box 12, Normal, AL 35762
Telephone: 256-***-****
Dr. Hezekiah Jones, Alabama A&M University
P.O. Box 261, Normal, AL 35762
Telephone: 256-***-****
Dr. Joseph Befecadu, Alabama A&M University
c/o Agribusiness Department, Normal, AL 35762
Telephone: 256-***-****
Mrs. Verlindsey Stewart, J.F. Drake State Technical College
3421 Meridian St. Huntsville, AL 35762
Telephone: 256-***-****
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