Manager Information Technology

**** ******** **. . *******, ** *****

PHONE 254-***-**** . E-MAIL ********.******@**.****.***

Jermaine Albert

Objective

A position in the Information Technology field.

sUMMARY OF QUALIFICATION

CompTIA Certified Security+, Network+, and A+ Technician with over

10 years experience installing, troubleshooting, and

maintaining complex operating and telecommunication systems for the

U.S. Government. Posses an Active Top Secret Government Security

Clearance. Extensive experience supervising diverse communications

and information technology support teams effectively in stressful,

deadline driven environments.

Work experience

March 2007 - Present

Fort Hood, Texas, United States Army

Signal Support Manager

Advised senior management on acquisitions of all computer software

and hardware equipment in excess of 3 million dollars.

Managed five supervisors in information management and security

that produced a 45% increase in the IT department productivity.

Established and supervised the strategic and tactical local area

network that contained 124 unclassified computers, 410 unclassified

accounts, 53 classified computers, and 247 classified accounts.

December 2004 - February 2007 Fort

Hood, Texas, United States Army

Signal Support Senior Supervisor

Coordinated the setup of a local area network; consisting of 127

computers and 75 Voice over IP telephones supporting an

organization of over 800 personnel.

Trained 548 computer users and 13 computer maintainers on standard

operating procedures prior to deployment to Iraq.

Accounted for and maintained over 382 items of classified equipment

without any loss of sensitive data in a combat zone.

August 2003 - November 2004 Fort

Hood, Texas, United States Army

Signal Support Supervisor

Established a flawless help desk consisting of six IT support

technicians. Cataloged and archived all work orders and solutions

for an 80 person company separated by 241 miles from headquarters.

Instituted a tracking system that enabled customers and team

members to track and process work orders digitally or by hard copy.

Performed signal support functions, to include providing technical

assistance training for users at off sites in support of FM, HF,

and SATCOM systems.

April 2002 - July 2003

Korea, Republic of, United States Army

Signal Support Team Leader

Installed and replaced over 18,000 feet of Category V and VI cable

which doubled the production of six departments.

Maintained a less than 24 hour turn around for any and all downed

systems in scope of repair.

Monitored the training and use of the Virtual Private Network and

email accounts for 1,236 users.

August 1999 - March 2003 Fort

Hood, Texas, United States Army

Signal Support Technician

Installed, configured, and maintained all computer software and

hardware in support of 119 users.

Installed, operated, and maintained designated wire, cable, and

data distribution systems to include FM, AM, UHF, VHF, and

SATCOM radios.

Examined over 342 items for inspection before shipment to vendors

for warranty maintenance and upgrades.

Education

14 August 2009 - Central Texas College

Associate of Applied Science in Computer Science Information

Technology

6 February 2007 - Fort Hood Directorate Of Information Management

Network Security and System Administration Management Course

15 May 2005 - Fort Gordon Signal Support School

Basic Non Commission Officer Leadership Course

1 February 2002 - Fort Hood Non Commission Officer Leadership

Academy

Primary Leadership Development Course

Certifications

CompTIA Career ID No. COMP001006698237

CompTIA A +

January 04, 2008

CompTIA Network +

March 28, 2008

CompTIA Security +

June 04, 2008

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