Management Sap

SUMMARY

o Experience in IT industry

- SAP CRM- Opportunity Management, Service Processing and Master

Data

- Business Objects

- Web Intelligence

- Salesforce.com

- Data Modeling

- SQL/PL-SQL

o Experience in NPO

- Oracle Financials

- Salesforce.com set-up

PROFESSIONAL EXPERIENCE

o Pratham USA - A 501 (c) (3) organization

September 2009 - Present

Volunteer - Research Analyst

Cause: Fund raising for underprivileged kids denied education.

- Determined resources, compared benefits against cost and

prepared budget reports to analyze implementation of

salesforce.com

- Worked as SME for setting up a database for the over 10,000

donors using Salesforce.com

- Created and designed complex queries to display critical reports

to end users.

- Customized tabs at platform level according to the end user

design specifications.

- Responsible for Database implementation (Oracle 10g) and setup

the Support team for daily, weekly and monthly responsibilities.

o ASK Impex November 2006-

January 2008

Role: CRM Functional Consultant

Industry: Manufacturing

Project Description: SAP CRM

Technologies used: SAP ECC 6.0, Salesforce.com

- Responsible for full cycle implementation using ASAP methodology

until the go-live stage.

- Performed SAP CRM Customer Master Data and Order Management

Process configurations.

- Performed SAP CRM Sales Configuration including Opportunity

Management, Quotation Management and custom development.

- Interfaced SAP CRM with SAP BI for Reporting.

- Responsible for the interface between Salesforce.com and SAP CRM

- Customized and designed custom screens and access for

Opportunity and Quotation Management in Salesforce.com for

business process requirements and reporting.

- Designed the Opportunity and Quote Management process and

identified the Gaps and proposed the TO BE process.

- Managed the built for custom developments and worked with

Developers (on-shore and off-shore)

- Worked with the testing team for performing unit testing,

product testing and helped for test cases for UAT.

- Responsible for Priority 3 to 6 support tickets for production

support and deployment activities.

- Proficient in Channel Management for Sales and Sales Services

through eBusiness methodology.

o R K Associates April

2005-October 2006

Role: CRM Functional Analyst

Industry: Construction

Project Description: SAP CRM

Technologies used: SAP R/3

- Provided CRM functional design solutions for customers,

including full life-cycle implementation.

- Supplied systems analysis, interfacing, and integration with SAP

CRM modules for marketing planning, segmentation and campaign

management

- Responsible for SAP systems integration, application design, and

product management for global commercial retail clients.

- Configured SAP CRM products per requirements, including testing,

problem solving, and debugging.

- Defined and implemented CRM business best practices, adhering to

company's business standards for functional processes.

- Defined unit and integration testing plans, testing scripts,

enhancements, custom modifications and interfaces to be

developed.

- Troubleshoot functional issues during implementation, testing,

and post-Go Live.

o PEI Exports

March 2004-March 2005

Role: Business Objects Developer

Industry: Manufacturing / Services

Environment: Business Objects XI R2, Performance Management, Business

Objects Designer, Web Intelligence, Windows 2000 Server.

- Universe development of various application schemas derived from

user requirement analysis.

- Build, maintain and support Reports in Web Intelligence.

- Created dimension objects and measure objects.

- Responsible for setting up cascading LOVs.

- Recognized and resolved loops and problems caused by loops.

- Detected and resolved chasm and fan traps using multiple SQL

statements.

- Applied restrictions using condition objects.

- Used functions with Objects.

- Worked on hierarchies, both Natural and Logical hierarchies.

- Derived tables and Indexes and linked and secured universes.

- Created universes from XML metadata files.

- Designed combined queries and compared query filters.

- Used character and date string functions.

- Grouped values using IF logic.

- Formatted crosstabs and breaks, displayed data restricted by

filter or ranking.

- Redefined calculation contexts - both input and output.

- Used OpenDocument to link documents.

ACADEMIC PROJECTS

o Financial Applications - Computer Modeling

Spring 2009

- Used SQL and performed ad hoc queries.

- Written Web Intelligence Reports

- COPA Planning Process - Valuation Strategies for updating COGS

in cost component structure against planned and actual revenue

and Cost Center / Profit Center Accounting.

- In-depth knowledge of FI/CO - Product Costing, Profitability

analysis and its integration with logistics modules - SD/MM/PP.

- Defined and maintained Business Objects XI R2 Universes.

- Data Analysis using Matlab, Eviews and Salesforce.com CRM

databases and Oracle Financials.

o Research Project on Six Sigma Components

2007

Companies Analyzed: Korea Telecom, 3M, Cummins Inc, EMC and

Caterpillar Inc.

- Performed value-added analysis / lean thinking to identify gaps

on 'as-is' process map.

- Conducted process and performance gap analysis.

- Prepared Pareto Charts to trace heavy-hitters - key source of

variation.

- Analyzed current performance to distinguish what was needed -

DMAIC or DMADV process.

- Calculated Process Sigma in 5 steps.

- Built a Design for Six Sigma (DFSS) roadmap to show sequential

use of tools.

- Determined quality tools - as a conclusion of DMAIC analysis

phase.

EDUCATION & AFFILIATIONS

UNIVERSTIY OF SAN FRANCISCO, San Francisco, CA

August 2009

Master of Science, Financial Analysis

INSTITUTE OF CHARTERED ACCOUNTANTS

July 2008

Chartered Accountant (CA)

UNIVERSITY OF MUMBAI

March 2004

Bachelors in Commerce, Accounting & Finance

TECHNICAL SKILLS

o Accounting / Tax Software: QuickBooks, Peachtree

o Financial Applications: Matlab, Eviews, Salesforce.com CRM databases,

SQL

o Data Reporting Tools: Business Objects XI R2 Universe Design and Web

Intelligence.

o ERP Systems: SAP FI/CO, COPA and CRM, Oracle Financials - various

modules

o Programming Languages: C, Visual Basic (VBA), HTML, FoxPro, Excel,

Access, Outlook, PowerPoint

SOCIAL SERVICES

o Volunteered at various events to represent PRATHAM.

o Actively held campaigns for awareness of the cause associated with

PRATHAM.

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