Customer Service Sales
Resume:
Pamela D Palmer
Glen Burnie, M.D. 21060
Email: *******@*****.***
Objective: Sales/Marketing Position
Highlights of Qualifications
> A self-motivated and goal oriented sales and marketing individual.
> Personable and persuasive in communicating with thousands of customers
on a daily basis.
> Very well organized and pays attention to detail able to meet
deadlines.
> Recognized for exceptional achievement and the ability to create trust
and build lasting business relationships.
> Experience with the public in a sale and call center environment.
Professional Experience
Sales & Telephone Skills
> Promoted cable, cable modem, and telephone services in the Washington
Metro area.
> Assisted in the development of quarterly campaigns for telephone and
cable services.
> Scheduled cellular service and sold cellular products in retail store
ex: mobile phones, transportable and car phones.
> Developed new business by telemarketing, mailers and establishing
rapport with customers.
> Identified, pursued, and acquired new business opportunities through
cold calling and door-to-door sales methods.
> Sold phone features and services ex: caller id, call forwarding, call
waiting.
> Setup service for Centrex and PBX systems sold trunk lines to new and
existing customers.
> Recognized for exceptional cellular and telephone sales presentations.
> Maintained close ratio of 100% to 125% monthly.
Organization & Customer Service Skills
> Provided quality customer service to new and existing clients in a
specific geographic area.
> Ordered supplies and crested filing system for current/ past
customers.
> Processed all applications for new and existing telephone customers
via computer.
> Assisted in development of marketing materials for prospective
clients.
> Processed payments for phone products with credit cards, checks and
cash.
> Resolved and assisted customers with setting up phone features.
> Contacted small and midsized businesses in order to promote
telecommunication products and services.
> Provided quality customer service to new existing clients in a
geographic area.
.
Employment History
2009- Present Sr. Loan Officer- Residential Mortgage Corporation
Largo, Maryland
1/08- 12/08 Leasing Consultant- Pickwick Square Mutual Homes
District Heights, Maryland
7/06- 12/07 Mortgage Consultant- Mortgage America Bankers
Kensington, Maryland
11/05-06/06 Sr. Loan Officer- Bay Capital Corporation
Falls Church, Virginia
11/03-10/05 Mortgage Consultant- Olympia Funding
Oakton, Virginia
03/02-09/03 Outside Sales Representative- Cavalier Telephone
Hanover, Maryland
05/99-01/02 Telesales Representative- Starpower Communications
Lanham, Maryland
06/96-02/99 Retail Sales Representative- Bell Atlantic Mobile
Washington, D.C.
Education and Skills
Anne Arundel Community College-Business Support Data Entry
Glen Burnie, Maryland
Microsoft Word 2007
Florida A & M University -Major Business Adm. Windows XP, Excel
Tallahassee, Florida Minor Computer Science
Top Sales 2002 & 2003
President's Club 2000 & 2001
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