Management Manager
Resume:
PAUL R JONES
**** ****** ***** **., ***** City, Ohio 43064 * 614-***-****) * Cell: (614-
Career Objective:
Hard working detail oriented Credit Collections and Operations Manager
seeking a career in the collections management field. Looking for room to
grow and to learn all I can about the industry.
Core Professional Strengths:
15 Years Extensive Leadership Experience Self-driven and motivated to produce
results
Strategic Relationship Development Multi Project Development & Management
Sales & Business Consulting Comfortable and experienced with
international travel
Solid Business Development and Strategic dialer skills
implementation experience
15 years collections experience Compelling client presentations
Innovative multi-project development & Exceptional team development and
management training
Vast medical, commercial, government Impressive negotiating skills
and education industry knowledge ad
terminology
Professional Training and Skills:
FDCPA training and development certified HIPAA Certified
Solid Mission Critical Analytical & Client inventory reports
Problem Solving Skills
Strong Implementation, Prioritization, Insurance billing procedures
Organization, and Communication Skills
Reliable Performance Management & Judgment claims process
Organization Development Skills
Earnings before interest, tax, Monthly employee commissions
depreciation and amortization report and
charts
Vast bankruptcy knowledge and Negotiating attorney fees
terminology
Team development and training in a third Management operating system training
party setting
Microsoft office, Microsoft word, FTC regulations
Microsoft excel, internet
Traveling and conducting potential Multi-project development & management
client presentations
Complaint response drafts Created and implemented legal process
to generate revenue of 2 million a
year
MOS- Management Operating Systems and Excellent skip tracing skills
Advanced collector skills training
certification
Accounts payable and receivables Preparing request for proposal drafts
and contract negotiations
Interview and hiring process Office management and employee safety
certification training
Education:
Degree Mortgage Lending practices and principles
Mortgage Lending Finance, Hondros College, Columbus, Ohio- 2007
Employment Experience:
Nov-2007-Current Levy and Associates
Director of Collections Operations-Commercial
Managed the new collection office and directed the sales team to maximize
business potential. Prepared and analyzed the dialer to maximize client
results. Revenue growth exceeded 50% during first 6 month period. Trained
and developed a highly effective, motivated team in less than 12 months.
. Manage coach and evaluate daily collectors and marketing associates.
. Monitor and analyze EBITDA (earnings before interest, taxes,
depreciation, amortization)
. Prepare/submit proposals for client prospects
. Managed heavy dialer usage daily
. Report and communicate office mission and progress to president
. Manage collections and practices and ensure all FDCPA, FTC and HIPAA
guidelines are followed
. Distribute business and new client inventory
. Travel to existing clients and client prospects to maintain client
relationships
October 1994 - October 2007 OSI Collection Services,
INC
Regional Operations Collections Manager-Healthcare
I was responsible for the development of 15 legal offices and collection
departments nationwide for Government and Healthcare industries. I was the
direct contact for clients with accounts in the legal aspect and also
maintained client and vendor relationships. Personally developed 12
nonexistent legal departments that now generates over $2 million in revenue
per year
. Managed heavy dialer usage daily
. Client liaison to System Development Team for enhanced services and
products
. Worked with Operating Departments to improve process and procedures
and improve service
. Responsible for key client communications
. Responsible for mission critical analytical reviews and problem
solving
Built and leveraged relationships to gain new sales
. Multi project management
. Worked with internal departments and managers to resolve issues and
improve service.
. Developed, negotiated and executed contractual agreements
. Managed 250 attorneys and was responsible for 65 associates
. Client base of 300 nationwide
. Initiate and execute existing client contracts and new client
contracts
. Client relationship and development
. Responsible for providing monthly reporting to senior management
regarding the allocation of court cost, attorney fees and monthly
revenue
. Monthly budgeting to ensure each branch hits there projective revenue
. Development and management of new legal department from ground level
. Employee of the Quarter-Power of One Award August 2001
. Employee of the month July 2001
Administrative Wage Garnishment-Specialist
Responsible for reviewing, documenting and logging hearing and
exemption requests
. Contact responsible parties to avoid hearings, compose letters to
responsible parties and/or their attorneys regarding the hearing
and/or exemption
. Submit hearings to an Alternative Dispute Resolution Firm to conduct
hearings on behalf of numerous clients.
. Participate in knowledge of Federal regulations governing the student
loan industry.
. Maintained limited to the Fair Debt Practices Act (FDCPA) and all
relevant CFR codes
. Draft written responses to request for administrative hearings and
request for additional documentation
. Employee of the Year January 2000
. Employee of the Quarter January 1999
. Employee of the Quarter April 1998
. Employee of the month March 1996
. Employee of the month October 1995
Collections Supervisor-Education
. Responsible for supervision of 11 collectors
. Managerial duties i.e. interviewing candidates for employment,
calculating commissions, handling audits, employee reviews,
disciplinary actions and inventory
. Maintain collection accounts in personal portfolio
. Followed up with clients on a daily basis to ensure quality assurance
. Increased department revenue 20%
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