Manager Sales

Thomas E. Liddil

***** ***** **. ? Indianapolis, Indiana 46231

Home: 317-***-**** ? Cell: 317-***-****

E-mail: ************@*********.***

Highly Driven Transportation Professional

.Innovative problem-solver, successfully restructured inefficiencies to

enhance bottom-line

.Excellent relationship management skills with the ability to build

positive relationships and streamline

business processes resulting in improved safety levels and significant

cost reduction.

.Proven labor union negotiating with strong general management

qualifications in strategic planning,

vendor relations, staff development and P&L planning (budgeting,

forecasting, cost analysis, etc.)

.Team-oriented leadership style with excellent organizational,

communication and interpersonal skills

.Transitioning exposure to mergers, acquisitions, facility closings,

relocation and reorganization

.Expert in MS Office with experience in developing software programs for

the transportation industry

.Expert in using Truckstops routing software, Peoplenet communications, TMW

software suite

2005- 2010 QUICKWAY CARRIERS INC

Director of Operations- Indianapolis, IN

.Directed the operational activities of 4 terminals, 250 company drivers

and 100 owner operators, 150

company tractors, and 60 refrigerated company trailers and over 300

customer refrigerated trailers

.Coordinated the resources for the direct store delivery of bread, milk and

perishables for over 400

stores in the Kentucky, Indiana, Illinois, Michigan, and Ohio markets

.Optimized resources and drivers for the 4 terminals and projected driver

and resource needs according

to customers' delivery schedule

.Implemented and trained staff, and drivers in automated GPS dispatching

system

.Achieved over service level of 98% for the region and reduced detention

time at stores by 25% by

utilization of in truck automatic GPS/communication technology

.Responsible for the assimilation of new business in the Lexington KY

market and

remotely dispatch drivers to this area

.Responsible for the 2 largest terminals in the Quickway system of

Indianapolis and Shelbyville IN

generated over 4.8 million dollars of monthly revenue.

General Manager-Shelbyville IN

.Directed the daily operations of the largest terminal in Quickway system

in terms of drivers and

revenue 175 drivers and over 2 million dollars of revenue monthly

.Developed a working relationship with 3rd party warehouse and re-

established an environment of

teamwork in delivery of perishables to over 300 stores in the Indiana,

Kentucky, Ohio, and Illinois

markets

.Improved service level from sub 90% to 98% to stores in first 3 months

.Improved OR to by 4 points for year end 2006.

.Reduced driver turnover to 12% form over 50% in 2 years

.Developed and trained a staff of 4 operations managers, 4 dispatchers, 2

load planners, 4 clerks

.Oversaw transition to Maddocks dispatching software from Loadmaster

without a drop in service

.Improved customer response and reporting structures and timeliness

2003 - 2005 CENTRAL TRANSPORT INTERNATIONAL INC.

Terminal Manager- Indianapolis, IN

.Directed daily operations of a 90 door major regional hub center serving

18 satellite centers and

earning monthly gross sales of 1 million dollars

.Directed and developed a staff of 1 operations manager, 6 supervisors, 3

account managers, 25 local

independent contractor drivers, and 30 highway drivers

.Managed local implementation of a complete computer systems change, and

upgrade, and during the

construction and paving of terminal's yard

.Setup contingencies to accommodate the construction of an additional 40

doors at the facility, to

handle current freight levels yet still provide same service to all end

line centers and local customers

2000 - 2003 FEDEX FREIGHT INC. (AMERICAN FREIGHTWAYS INC.)

-Customer Center Manager Ft. Wayne, IN

.Directed daily operations of a medium-sized regional hub center for a 42-

door facility serving 18

satellite centers and earning monthly gross sales of $800,000

.Managed 60 road and city drivers, six supervisors, five office personnel,

and 20 part-time dockworkers

and interacted with two sales account managers

* Maintained and grew revenue levels during the post 9/11 economic slow

down

* Improved labor to revenue from 20% to 19%

* Increased dock production from 4,600 lbs. to 5400 lbs. per hour on the

average.

* Consistently increased mean city production by 9% each year

* Reduced claims from $1.20 to 90 per 1,000 lbs

* Built and coached a team of customer-focused supervisors and drivers

Customer Center Manage - Muncie, IN

.Managed day-to-day operations of a small LTL training center with 20 dock

doors grossing $45,000 per month

.Supervised 25 city and road drivers, two supervisors, one office worker

and a dockworker.

Operations Manager-Indianapolis, IN

.Managed outbound dock operations of a major metro hub with 160 dock doors

with sales of $1.5

million dollars per month

1992 - 2000 ROADWAY EXPRESS INC.

Terminal Operations Manager -Evansville, IN

.Directed daily operations of a LTL long-haul service company with 25 road

and city drivers, four

supervisors, and five dockworkers for a 24-door facility

.Maintained staffing of drivers, scheduling, billing, weights and reviews,

etc.

* Developed strategy to retain supervisory personnel, reduce claims, and

turn a profit

* Implemented a computer accounting software program to track daily costs

and revenues

and identified accounts that drove the claims dollars

* Increased annual revenues from $650,000 to $1.5 million

* Reduced claims from $9.50 to.56 per 1,000 lbs

* Successfully mediated drivers and supervisors into a cohesive customer-

focused team

* Achieved all weight and inspection goals

* Developed a computerized daily cost tracking software program

* Involved management in sales by identifying and developing new customers

City Dispatcher - Indianapolis, IN

.Supervised 75 unionized drivers and six customer support clerks

.Dispatched drivers and scheduled equipment repairs for a major metro hub

center

.Managed driver training and performance reviews

Outbound Planning Supervisor - Indianapolis, IN

.Managed outbound operations of break bulk freight dock

.Supervised three operations supervisors, 50 dockworkers, and four switch

motor drivers

.Oversaw manpower, daily production, tonnage, and trailer loading goals

Lead Stacking Supervisor - Indianapolis, IN

.Developed and implemented direct destination loading software plan

.Planned and implemented an empowered dockworker program

.Acted as resource for other supervisors in transition to dock from

training program

Education

B..S. in Finance Minor: Economics

Indiana University, Kelley School of Business, Indianapolis

Professional Development

MS Word, Excel, PowerPoint, Access

PhotoShop, Truckstops, TMW Truck mate Dispatch System, People Net Systems.

Willing to Relocate & Travel

Contact this candidate