Customer Service Software
Resume:
MIAKAI EMMANUEL ROBINSON
GREENVILLE, SC 29607
M IAK ****@*****.***
OBJECT I V E
Administrative support professional offering versatile office management skills S kills
and proficiency in Microsoft Office programs. Strong planner and problem solver
w ho readily adapts to change, works independently and exceeds expectations.
HTML/XHTML
A ble to juggle multiple priorities and meet tight deadlines without
Java
compromising quality. Persistently looking for the best resolution in regards to JavaScript
t ime and cost. XML/XSL
SQL
My SQL
E DUCAT IO N
Oracle
ITT Technical Institute 2007 - 2009
• Red hat/fedora
Ubuntu
Associate Degree Program:
• Mint
Linux/UNIX
Computer Networking/Information Security System Apache
•
LAMP
Computer Network Systems, AAS Windows XP
Win Server 2003-
I T T Technical I nstitute, Greenville, SC
2008
Program of study focused on the implementation and design of network systems. Red hat/fedora
L arge majority of classroom instruction dedicated to hands- on t raining and Ubuntu
OSX/Leopard
p roject management
Snow Leopard
EXPER I ENCE
LAPTOP –SUPPORT-COORD I NATOR Certifications
06/2009-PRESENT
Samsung S I MPSONV I L L ES, SC HVAC
EPA
• Provide support for the United States for Samsung Laptops, Net-books,
Monitors, Printers, and other electronics for customer and business use.
• Assist end user’s and tech support with remote installations and t rouble-
shooting network devices via remote Access software
• Resolve technical problems within Mac, Windows, and L inux in regards to
connectivity with Samsung Devices, router configuration, and network
connectivity
• Configure Samsung HDD RAID configurations depending on client use to
work with many different operating systems
Effectively handle complex technical customer issues in an independent,
•
timely and efficient manner while maintaining quality standards for customer
satisfaction.
Proficiently navigate a customer through the functionalities of a laptop
•
including: hardware, software and networking.
Clearly explain all the features of MS Office Windows, including Set-up,
•
features, functionality, system maintenance, security and network settings.
Provide clear and concise direction regarding LAN connections and network
•
configurations, including IP settings.
Communicate, troubleshoot and diagnose various software security
•
applications including McAfee, Omnipass and TPM.
Translate complex technical terms into terms easily understood by customer.
•
Make independent decisions based on established guidelines
•
Provide quality customer service while demonstrating the ability to effectively
•
troubleshoot and resolve advanced technical inquiries.
FEDERAL - WORKSTUDY 10/2007 –
06/2009
I T T Technical I nstitute, G REENV I L L E, SC
Perform Desktop Support for software and hardware issues and various data-
•
base issues
Skilled in Ghost server software to push images throughout network
•
Skilled and knowledgeable in building images and performing backups as well
•
as providing technical support for software installed on the images, i.e.,
P rogramming, CADD, CNS, Mul ti-Media and Game Design
Provide wireless support and maintenance to Admin/Campus and students of
•
t he institu te
Skilled in building computer clusters for Mul ti-media/Drafting and Design for
•
t he purpose of animated or graphical rendering
Skilled in t rouble-shooting and problem solving for IT solutions concerning
•
t he network
Administer and support over 300 users
•
Setup and configure clients for Oracle Database use
•
Managed user accounts in Windows server 2003 for MS Exchange services
•
Resolve networking problems via remote access th rough several types of
•
software
Configure login scripts through M MC console for security and offline tasks
•
Support of Macintosh computers and able to support some Mac server
•
A pplications
Setup, configure, and manage servers for web access or remote log-in for web-
•
site construction
Able to provide services with open source software well above cost
•
effectiveness
• Reconfigure and push images for computers to support the functionality of
t he network therein
Accomplishments
• Set up and maintained a render farm containing over 125 computers to
assist in multi-media mass rendering for the School of Visual
Communication
• Recover lost data from damaged hard disk drives for ITT Director of
M anagement
• Able to administrate remotely via SSH, Remote Desktop, and various
p rograms, to computers on the network to reduce downtime of work
• Setup and configured computer labs for different institutions
• To be part of the 1st p ilot group of individuals in the United States to
support Samsung Computers
Successfully met and exceeded established performance goals in a fast
•
paced, multi faceted environment at Samsung
R eferences Available Upon Request
Contact this candidate