Management Sales

Roy W. Steele

**** ******** **.

Austin, TX *8749

(H) 512-***-****

(O) 713-***-****

e-mail: **********@***.***

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Summary

Qualifications: Versatile, results-oriented corporate training

professional with extensive training experience in Fortune 100

corporations. Leader with demonstrated expertise in training design and

delivery, evaluation, testing, organization development, management,

marketing, project management, and performance improvement. Collaborative

management style, encouraging individuals to set and achieve high

standards of performance.

Training

. Developed training programs for the following organizations: sales,

marketing, management, software, computer systems, computer chip,

telecommunications, manufacturing, copiers, medical equipment, bond

trading, energy trading, call centers, accounting and finance, energy,

insurance, pharmaceutical, federal, state, city governments, and many

more.

. Developed and delivered training courses in management, leadership,

sales, customer service, technical subjects, and quality processes.

Some courses were in such high demand that they were wait-listed for

over a year. Also, conducted train-the-trainer programs in these

topics.

. Project managed software certification programs for a major

international software corporation.

. Developed strategic training plans that provided direction, focused

work on the most critical training needs, and demonstrated to

executives that training was in alignment with corporate direction.

. Consulted with corporations as well as Federal and State agencies all

over the world.

. Project managed major international training initiatives that

accomplished objectives within established time lines and budget.

. Trained call center sales reps in the following areas: computer web

services, computers and software sales, energy traders, insurance,

services and bonds traders.

. Designed sales training courses that increased sales revenue by 30%.

. Conducted needs assessment to determine competencies; developed

certification programs.

. Developed executive development programs in conjunction with American

and international universities that improved executive team's ability

to manage globally.

. Employed a blended approach to course design and reduced training costs

but increased learning retention.

. Developed computer based instruction programs that improved learning

retention by 25% and reduced training costs by over 50%.

. Created and delivered training programs in the U.S., Europe, Asia, and

South America that received an average 94% rating as outstanding.

. Developed evaluation systems that improved course effectiveness by an

average of 23%.

. Trained 2,500 GE managers in Europe on various management topics.

. Conducted seminars and graduate courses for universities and

corporations on curriculum design, course evaluation, marketing,

management, and human resource development.

. Trained the Armed Forces on advanced course design and classroom

delivery techniques and was asked back every year for seven straight

years.

Management

. Managed a multi-site international training organization that had an

annual budget of $16M with 102 reports and 65 contractors; expanded

services and program delivery capability of the group by 400% over a

four-year period.

. Identified major operational and managerial flaws in Finance and

Accounting organizations. Worked with top management to successfully

correct these problems.

. Managed a team that conducted needs assessments and created management

curriculum ladders for all major management levels that was approved

and promoted by executive management.

. Managed the development and implementation of a performance management

and succession planning process that was instrumental in improving

business performance.

. Project managed teams to manage change disruptions due to the

introduction of new software and computer systems. The effort resulted

in systems being implemented 32% faster compared to past

implementations.

. Project managed the development of certification programs for complex

networking management software.

. Instituted an educational quality assurance process reduced development

time and improved customer satisfaction.

. Successfully managed sales organizations and always exceeded quota. As

a sales rep., was always over 200% of quota.

Professional Experiences

Aker Solutions

2008 - Present

Director of Training and Organization Development

Responsible for all training which includes sales, management, project

management and technical training.

. Developed and taught training programs in sales, customer service,

project management, management and leadership and technical courses on

our products and services

. Trained others how to teach the courses I have developed

. Manage outside training providers

. Coached our management team how to be more effective managers

. Advise the management team how to make their operations work more

effectively

Sigma Learning International

2003 - 2008

Management Consultant

Consulted with clients to help solve organization development problems as

well as developed customized education programs that helped meet specific

business needs.

. Provide management, sales, marketing and training consulting services as

well as, course design and delivery, management coaching, strategic

planning, and organization development; consulted and developed customer

service and quality processes for clients.

. Developed and taught various programs for my clients that were always

rated highly

. Developed trader programs, trained and managed bond traders in New York

City

. Conducted a marketing research projects to determine future products and

services.

. Developed performance management and development processes for clients.

. Developed certification programs for computer software applications.

. Project managed the development of management certification programs.

. Project managed certification programs for insurance claims adjusters.

. Conducted needs assessments for the work force to determine required job

competencies.

. Developed strategic business and training plans for corporations.

. Implemented a learning management system and set up virtual classrooms

using the latest training software to streamline learning and reduce

training costs.

. Coached executive on management practices.

. Use various instruments to assess management skills

. Conducted seminars on sales and management skills

Duke Energy Corporation

2001 - 2003

Director of Training and Organization Development

Direct all training efforts for the corporation and work with top

management to improve organizational effectiveness in the various operating

group of the company.

. Put together a new infrastructure for the company's training operation.

. Conducted needs assessments to identify critical competencies for all job

families.

. Developed curriculum maps for all management levels.

. Developed a succession planning process.

. Project managed a diversity program.

. Developed a career planning and performance management system that was

implemented successfully internationally.

. Reduced the costs and significantly improved the results of management

training through the application of web technology.

. Helped management implement change and restructuring efforts.

. Improved the effectiveness of several organizations through OD

interventions.

. Coached managers with their managerial skills.

. Trained energy traders managers and reps.

Sigma Learning International 1990 - 2001

Management Consultant

Consulted with clients to help solve organization development problems as

well as developed customized education programs that helped meet specific

business needs.

Determined education and development needs of organizations.

Evaluated training programs and made recommendations on improvements.

Developed strategic business and marketing plans for international

corporations.

Developed education programs to meet specific business needs.

Developed software certification programs for a major international network

management software corporation.

Developed programs for Federal, State, and commercial clients.

Consulted with foreign governments on meeting their educational needs.

Designed and implemented sales training programs.

Designed and delivered management training courses.

Set up executive development programs.

Helped country managers develop strategic business, marketing and training

plans.

11. Consulted with executives to determine their business needs and

appropriate solutions.

12. Helped executives plan for and implement change in their organizations.

Designed organization development interventions to expedite change.

Digital Equipment Corporation

1986 - 1990

Director of Management Education and Organization Development

Provided direction for corporate management education worldwide. Managed an

annual budget of $16,500,000 with 102 reports and 65 contractors.

. Grew the training department from a $4,300,000 business to a $16,500,000

business.

. Managed a large corporate management education group that designed,

delivered, and evaluated management education programs.

. Developed and managed an Executive Institute for Senior Mangers. The

focus was on international business. Worked with Harvard, Insead

(France), and the University of Tokyo to put on the program.

. Established an education advisory board that approved strategic training

plans.

. Instituted a quality assurance program to improve the program development

process.

. Expanded the services and program delivery capability of the group by a

factor of four to meet customer demand.

. Expanded the management consulting services of our organization.

. Worked with top management to establish a succession planning process

Motorola, Inc.

1985 - 1986

Director of Training

Provided direction for Motorola's worldwide training efforts.

. Determined training needs for Motorola worldwide operations and created

training budgets to meet those needs.

. Established training advisory councils composed of Vice Presidents that

approved strategic training plans.

. Helped country managers in the Far East develop their strategic business

plans.

. Started training executives on total quality processes. Two years later

Motorola won the Baldridge Award.

. Managed Executive Programs.

General Electric 1982 - 1985

Senior Consultant

Provided consulting services to management and GE's external customers.

14. Designed, developed and participated in an Executive Development

Program in Europe.

15. Helped design training programs for GE's software applications.

16. Set up an Educational Quality Assurance Process to insure quality in

course design.

17. Set up their sales training programs.

18. Worked on project teams with GE's customers to provide solutions to

perceived problems.

19. Identified problems and implemented solutions for marketing and sales

situations.

20. Setup and managed a computer based instruction group.

Xerox Corporation

1976 - 1982

Manager of Management Education

Directed the corporate-wide development and delivery of management training

with a budget of $5.4M.

. Developed curriculum and delivered management training to over 200 middle

managers on a yearly basis.

. Provided direction for a team of management developers and trainers.

. Worked in Europe developing a project management course for end-users of

computer systems. This course was unique in the USA and was eventually

taught worldwide.

. Chosen by Xerox for the Federal Executive Exchange Program in 1981.

Instructor/Curriculum Developer/Project Manager at Xerox

. Taught most of the Xerox sales and management education programs.

. Conducted train-the-trainer programs for other instructors.

. Conducted needs assessments and developed proposed curriculum designs

that were presented, approved, and funded.

. Developed management training courses that had very strong demand.

. Needs analysis of the sale force identified only those critical skills/

knowledge needed for success in the field.

. Every program developed was rated very good to outstanding.

. One program was credited for directly increasing sales revenue of one

product line by 35%, an increase of $11 million.

Education

Ed D (Adult Education) The George Washington University

MBA (Business Management) The University of Southern New

Hampshire

MPA (Organization Development) University of Southern California

M Ed (Educational Texas A&M University

Administration)

BBA (Management / Computer Texas A&M University

Science)

BA (Mathematics / Physics) Texas A&M University

University Teaching Experiences

. Taught Graduate Marketing and Adult Education at Marymount

. Taught Graduate Courses in Education at Harvard

. Taught Undergraduate Courses in Mathematics and Physics at Texas A&M

University

. Taught Adult Education and Course Design at George Washington

University

. Taught Graduate Courses in Business at Texas A&M University

International Experiences

. Managed international training organizations; worldwide responsibility

. Consulted with corporate executives in the U.S., Israel, Spain, France,

Germany, Italy, Norway, Belgium, Canada, Brazil, Australia, Philippines,

Malaysia, China, Singapore, Korea and Japan.

. Developed International Executive Development Programs in Europe, Japan,

and the U. S.

. Trained country managers how to develop strategic business plans in

Malaysia, Singapore, Korea, the Philippines, and Japan.

. Have conducted management and sales seminars in Canada, Japan, China,

Singapore, the Philippines, Australia the United Kingdom, Switzerland,

Monaco, Brazil, Peru, and Malaysia.

. Studied Japanese organizations and management techniques in Tokyo.

. Worked with consulting firm in the U.K

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