Engineer Manager

KESHORN MURALDO

********@*****.*** ***-** North Conduit Ave., South Ozone Park,

NY 11420 347-***-****

PROFESSIONAL EMPLOYMENT

Hofstra University, Hempstead NY

Microsoft Outlook Specialist, October 2009 - December 2009

* Migration from GroupWise to Outlook 2007/Entourage 2008 for 3000+

users

* Migrate user profile from Apple G3 to Apple G4 Macintosh for 2000

users

* Configure Apple Macintosh installing windows applications, memory,

hard drives /Drivers

* Campus wide Outlook 2007/Entourage 2008 tutorials Desk Side Support

* Blackberry/ iPhone exchange integration

* Windows XP Vista / Mac OSX 10.4 (Tiger) 10.5 (Leopard Support)

* Thunderbird / Firefox Support

Global Resources LTD

Field Service Engineer

June 09 -September 09

Field lead Team Technician

* Roll out new systems and upgraded from WAMU BANK to CHASE

BANK branch, replace IBM server to HP server Re-configure POS

and the platform workstation, provided hands on support for the

tellers.

* Re-cabling and configure POS workstation and platform

workstation setup pin pad receipt printer Magtek pinpad Ithaca

validator panni scanner belkin pinpad TCD Setup network MICR

printers re-initialize memory of veriphone device, setup

Ethernet cabling and installation

* Swap motherboard power supply troubleshooting desktop/laptop

conflicts virus memory resources and laser printer

Lifetime Television

Technical Support Technician

12/

2007 -

5/ 2009

Provided IT Support for over 3000 corporate end users nation wide:

* Resolved numerous difficulties via telephone /help desk Remote

into desktop PC's to resolve trouble shooting/ problems

* Leveraged Innovative, internal Technology for PC & Mac Users

* Managed user accounts by setting up new hires, resetting

passwords.

* Setup ghosting sessions on server to re-image desktops.

* Installed software packages and configured Outlook client,

Citrix client.

* Configured and provided support for numerous printers, copy

machines, fax machines and Blackberry devices to maintain

* Daily operations.

* Trouble-ticket management using HEAT.

* Delete users accounts, search different groups and users, reset

passwords using Active Directory.

Citigroup Inc. & UBS Investment Bank/ Sony BMG

Desktop Support Specialist- (Concurrent)

3/2004 - 12/ 2007

Consultant, NYC & NJ Peak Systems - IT Consulting Firm

Provided hands on support for over 2000 corporate end users:

* Set-up client workstations and networked printers using multiple

monitors and PCs during deployments and rollouts.

* Managed a team of technical specialists for backup, imaging, and

restoration of trading floor workstations.

* Liaison for project status to ensure timely completion of site

installations. Successfully managed to meet SLA (Service Level

Agreement) requirements.

* Support Microsoft Suite 2000/2003. Install and support MS

Windows applications. Upgrade and re-image Windows desktop

workstations. Install and re-configure network printers.

* Troubleshoot Windows and UNIX systems errors. Troubleshoot

remote access connections.

* Restore and backup operating system, System State data, and user

data. Performed regular system backups. Performed regular

administrative functions, such as monitoring logs using Event

Viewer.

* Install and utilize Virus scanning software.

T-Mobile USA 6/2002-

3/2004

Retail Sales Manager

* Make sure the store is in 100% compliance for audits

* Make sure sales quotas are 100% in attainment or higher

* Supervise team and make sure daily goals are completed

* Report and occurrences and/or daily highlights to the

Regional Manager

* Conduct monthly Store Meetings with Staff

* Organize the end-of-month paperwork for tri-monthly audits

* Supervise all hiring and New Hire paperwork for the store

* Prepare the team for regular monthly "Secret Shop" visits

* Effectively supervise all aspects of the store Guide and

evaluate the team's performance

TECHNICAL SKILLS

Operating Systems: Win98 / 2k / NT / XP/ Unix / Solaris Workstation -

MS DOS

Systems Engineering: Proprietary Products Troubleshooting - Performance

Monitoring - COTS products. PC Data Migration -

HW/SW Configurations & Installation

Networks: Ethernet - Token Ring - LAN - WAN - Data /Telecom

Protocols - TCP/IP

Software: Windows 2000 Server, ISA Server, TCP/IP. Z/OS390, LINUX,

SAMBA, REDHAT, MAC OS X, SAFARI, LAN, WAN, Outlook,

Web Admin, Active Directory, XP Migrations, Microsoft Office Suite

XP,Lotus Notes

Utility Programs: PC Tools - Norton and McAfee Anti-Virus and

Back-up Utilities

Hardware :IBM ThinkPA30, AS/400, UNIX, DELL, MAC G3, MAC G4, Compaq

- HP - Dell Computers and Printers - Sun

Microsystems, Lexmark, HP LaserJet, Canon, Blackberry

EDUCATION

Computer Career Center, Kew Gardens, New York

2001 - 2003

Certificate, Microsoft Certified Systems Engineer, (MCSE)

Radiological Technology, New York City Technical College

1998-2000

Newton High School, Elmhurst, New York

1997

Diploma, Computer and Systems Management

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