Customer Service Manager

Angela Gifford *** W. **th St. #*** Fayetteville, AR

72701

Email: **********@*****.***

Accounts Representative June 2005 to Feb 2009

Experience Airways Freight Corporation Fayetteville, AR

Solicit freight existing and new customer to meet volume and utilization

requirements.

Foster excellent customer relations by ensuring on-time service and prompt

handling of customer requirements to maximize freight potential.

Enter customer orders into the AS400 system and track loads as required to ensure

on time, damage free service.

Set pick up and delivery appointments to ensure timely delivery.

Heavy data entry and heavy call volume.

Fast pace stressful work environment.

Assistant Manager 1992 – 1995 and 2000 - 2005

Sonic Drive-In Fayetteville, AR

Providing co-workers with knowledge and information in a caring a charismatic

environment.

Maintaining quality service by establishing and enforcing company standards.

Assessing store condition and customer service levels.

Managing controllable cost by educating staff on procedures for reducing inventory

shrink, managing salary, cash, margin objectives and day-to-day operations

expenses.

Work in a manner that controls labor and cost.

Assign employees to specific duties.

Direct and Supervise employees.

Enforce safety, and health and security rules.

Hi Hire, train, and evaluate personnel.

Management 10 years retail sales management experience

History Maintained payroll, time reports for 20+ employees

Interviewed, reference checks and recommended hire of new employees

Conducted safety orientations and processed accident reports

Responsible for employee review, evaluations and disciplinary actions

Provided daily progress reports to upper management

Created weekly scheduling reports and assessments of

TSA Certified

Knowledge, Skills

Proficient: Word, Excel, Outlook, AS400

and Abilities:

Skilled Communicator effectively through both written and oral formats

Experienced supervisor with excellent people skills

Understand and quickly grasp the systems processes of different software

programs ranging from word processing to database management

Upon Request

References:

Contact this candidate