Customer Service Manager
Resume:
MELINDA K. CARTER
**** *** ******, **********, ** 72762
**************@*****.***
Managing / Marketing / Administrating / Planogramming / Merchandising /
Customer Service
Objective: To secure a position with a reputable company where I can
contribute my talents, grow in my career and prosper
EXPERIENCE
Longer Investments, Inc., Fayetteville, AR January 2010 - Present
An Investment Advisor registered with the U.S. Securities & Exchange
Commission since 1985; also registered with the state securities
commissions in Arkansas, Oklahoma and Texas.
Executive Assistant
Provide administrative support to President / Owner of company. Calendar
and proactively advise of upcoming appointments, events, various
activities, meetings and deadlines. Screen and prioritize mail and
telephone calls. Respond to inquiries, resolve issues and follow up
with necessary information. Maintain organized and up to date filing
system. Prepare and orchestrate all travel arrangements for President,
spouse and family members. Regularly update staff phone lists and
contact information. Coordinate special events such as: Client Meetings,
25th Anniversary Party for company and birthday parties. Research and
determine useful information from articles in Wall Street Journal and
New York Times. Keep in constant communication with Senators /
Congressmen in D.C. on upcoming events and appearances in Northwest
Arkansas. Many multi-tasking duties too numerous to detail.
Arcom Systems, Inc., Springdale, AR July 2007 - December 2009
Specializes in the design, sales, installation, and service of: Notifier
Fire Alarm, Rauland Nurse Call, Rauland School Intercom, Door Security,
CCTV, Card Access, Security, Wandering Patient Alert Systems; recently
became a Wal-Mart Vendor
Administrative Assistant / Office Manager
Assistant to Director of Operations and Branch Operations Manager.
Coordinate and oversee all office activities including shipping, receiving
and inventory; catalyst of NW office. Manager over warehouse personnel
which houses $150,000 in product inventory. Develop and secure
relationships with customers. Responsible for placing ads, coordinating and
conducting interviews. Interpret / Determine customer specifications in
order to prepare tailor fit proposals including formatting, editing, price
breakouts and submission for approval. Instrumental role played in PO
system, billing and payroll. Support Engineering, Sales, Install, Service,
Accounting and IT. Many multi-tasking duties too numerous to detail.
* Voted Employee of the Year 2008
The Right Solutions Healthcare Travelers, Tontitown, AR August 2004 - July
2007
Staffing agency for Healthcare Travelers all over the world; Top 15 Travel
Agencies; JCAHO Certified
Recruiter / New Nurse Representative
Sell features and benefits of company via phone and/or e-mail to healthcare
specialists all over the country. Establish relationship and find out the
"need behind the need" throughout the hiring process. Gather all
candidates' credentials and build profile to be submitted to facilities of
interest and need. Research facility (hospitals, clinics, AFB's, VA's,
IHS's, Correctional Units, etc.) needs and staff nurses on 13 week
assignments. Keep working nurses on constant assignments and/or renewals
throughout the US, UK, Virgin Islands and Alaska. Led my department 22
consecutive months in active nurses.
* Voted Most Popular 2006
Lowe's Dedicated Sales/Service Group -Varnell Struck & Associates,
Mooresville, NC June 2000 - August 2004
Dedicated service for Lowe's Companies, Inc.; Sales/Service support to
Lowe's merchandisers
Regional Manager
Manage performance and productivity of the Mid-America Fashion
Lighting/Electrical group in 7 states (81 stores), providing dedicated
service, sales and training for Fashion Lighting in Lowe's. Oversee 13
Service Specialists, 1 Special Project Manager and a Training Coordinator
for the region. Recruit, hire, train, discipline, review and supervise
Service Specialists and Lowe's store personnel. Communicate the direction,
vision and company mandates daily. Continuously work to enhance the
quality of work by Sales/Service Specialists in the region. Ensure all
store resets / new store sets / promotional end-caps were merchandised
according to planogram and shelving was modified/built to mimic blueprints
for each particular store layout. Schedule, assign resources to,
manage/monitor and ensure proper completion of multiple projects and/or
assignments simultaneously. Structure and manage territories to minimize
time, cost, etc. Develop positive relationships with Lowe's Retail Stores,
District and Regional Managers.
Planogram Specialist / Logistics Coordinator / Field Sales/Service
Representative
Interacted with Lowe's Merchandising Directors, Merchandisers,
Merchandising Assistants and VPs. Made merchandising decisions on product
placement within stores. Coordinated and communicated resets, service and
training with field reps. Participated in resetting and remerchandising of
Lowe's stores. Developed and created planograms using Marketmax software,
taking into consideration product presentation, space utilization, rate of
sale, optimal inventory levels, ease of customer shopping, and product
production guidelines (published or verbal) of the Lowe's Companies, Inc.
Created planograms to accommodate market-specific needs. Tweaked product
and bays to stock vendor's product nationwide as opposed to limited
markets.
Created 500+ planograms for Fashion Lighting in 8 different layouts and 7
different markets for 2002; developed 300+ planograms in 8 layouts and 7
markets for 2003.
Lowe's Companies, Inc., Winston-Salem, NC April 1998 - June 2000
World's second largest home improvement retailer; 1650 stores in 50 states
plus Canada and Mexico; $52 billion annual sales
Customer Service Zone Manager
Managed staffing and team building of all front-end associates and oversaw
all Deliveries. Trained, motivated, evaluated and counseled up to 65
employees. Coordinated front-end activities and created appealing visual
merchandising to build sales. Reviewed cashier productivity reports and
identified areas of possible store loss (e.g., theft, poor inventory
control, data entry error). Empowered employees to create buy-in and
motivate them toward advancement.
EDUCATION
University of Arkansas- Morrilton, AR
Associate of Applied Science Degree - Business / 1999
**Nominated for Alumnus of the Year 2006
Arkansas Tech - Russellville, AR
COMPUTER SKILLS
Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint, Internet,
Marketmax planogram program and American Contractor; some working knowledge
of Access and Autocad
Interests & Hobbies: Health & Fitness, Antiques, Outdoors, Animals and
Sports
Excellent References Available Upon Request
Contact this candidate