Administrative Assistant Customer Service
Resume:
Makiko Suzuhigashi
***** ******* ******, *********, ** 20151
*****************@*****.***
BUSINESS AND MEDICAL OFFICE SKILLS
Microsoft Word/Excel 2003and 2007 Alpha/Numeric Government Filing
(ARMA)
Microsoft Access/PowerPoint 2003 and Telephone Courtesy/Customer Service
2007
Microsoft Outlook 200*-****-**-Key Calculator (220 KDPM)
E-mail/Internet
-
Windows XP, Windows Vista Production Keyboarding (70 WPM)
Medical Terminology/Billing and Business English and Business Math
Coding/HIPAA
Bilingual: English/Japanese Fax Machine and Copier
WORK EXPERIENCE
Japan Technical Information Center, Inc. Arlington, VA 01/10-
Current
Administrative Assistant
Provides administrative support to president of industrial chemical
import/export consulting firm. Manages invoicing and billing, balances
cash for daily office operations. Orders supplies for office and building
operations. Prepares documents for Environmental Protection Agency and
Food and Drug Administration and assists in research.
The Computer Merchant, Ltd. Sterling, VA 11/09-01/10
HR Support Administrative Assistant for Computer Sciences Corporation,
Sterling, VA
Supported Health and Welfare Department manager in update of 2009employee
benefits. Prepared individual benefits package for each employee based on
region. Collated and forwarded employee applications to vendors. Verified
the validity of I-9 forms and filed active forms into new system.
ManPower, Inc. McLean, VA 08/08-09/08
HR Support Administrative Assistant, SRI(Strategic Resources, Inc.)
Supported HR Manager. Audited over 600 personnel files, ensuring necessary
documents were included and completed. Verified valid IDs and signatures
on I-9 forms. Filed, entered data and updated online job listings.
Inova Health System Falls Church, VA 05/08-06/08
Clerical Intern
Supported Medical Records staff. Duties included reformatting and verifying
accuracy of medical records with Microsoft Word, retrieving and returning
files, mailing requested documents, organizing medical charts, and faxing
letters.
EDUCATION
Training Futures McLean, VA 01/08-07/08
Administrative Support Certificate
George Washington University Washington, DC 06/89-06/92
(Formerly Mount Vernon College)
A.A. in Liberal Arts with honors, Minor in Human Development, GPA 3.70
Makiko Suzuhigashi, page 2
PROFESSIONAL CERTIFICATIONS
Loan Officer Certificate Fairfax, VA Summer 2006
From Fairfax County, VA Public Schools
ADDITIONAL WORK EXPERIENCE
Congressional Federal Credit Union Oakton, VA 07/05-09/07
Service Transaction Specialist
Provided general member service for both Congressional and Shared Branch
members. Transactions included deposits, withdrawals, loan payments, and
loan disbursement. Assisted members with account maintenance services such
as address and personal data updates.
Wachovia Bank, N.A. Vienna, VA 01/00-07/05
Teller/Backup Manager
Provided general customer service: deposited and cashed checks, processed
loans, federal tax, and credit card payments. Issued and redeemed saving
bonds. Performed as main vault, ATM, Safety Box, and Express Box custodian.
Resolved teller balance inaccuracies by reviewing transaction records and
recounting cash.
LSG Skychefs Dulles, VA 02/99-12/99
Accounts Receivable Clerk
Emailed weekly sales report to Arlington, Texas headquarters. Assisted
Operations Manager and Supervisors by organizing daily paperwork for weekly
and monthly sales reports, as well as issuing weekly and biweekly invoices
for ten major airlines. Created database to assist in balancing sales
reports and locating sales and invoice records easily by airline, date, or
invoice number.
Hecht's Dulles, VA 11/97-12/99
Sales Associate, Dulles Town Center
Greeted and assisted customers in Crystal, China and Accessories
Department. Assisted Bridal Registry Consultant by operating the bridal
registry database to create and maintain accurate lists.
Japan-American Society Washington, DC 07/92-07/94
Part-time Japanese Teacher
Taught Japanese as a second language for business people and university
students, including spoken and written Japanese, as well as basic grammar.
Meiwa Trading Company, Ltd. Tokyo, Japan 1987-1989
Administrative Assistant
Assisted in contract preparation and acted as customer liaison for metal
and machinery export section. Responsible for documenting accurate metal
imports from United States for Japanese government department of metal
import.
Kumikasei Company, Ltd. Saitama, Japan 1984-1987
Administrative Assistant
Helped in preparation of joint venture contracts related to construction of
Nissan Motor Company's manufacturing plant in U.S. Translated product
specifications for metal molds and assisted Japanese engineers by providing
tours of Japanese plant and serving as interpreter for visiting U.S.
engineers.
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