Customer Service Sales
Resume:
Jesse Ryan Szewczyk ** Woodbridge Road Chicopee MA 01022
**********@*****.***
OBJECTIVE: To acquire a position with a reputable and respected
organization with the wireless communication industry where my vast
experience, skills, and knowledge in sales, marketing and management
will be used to assist in obtaining as well as exceeding their desired
goals. During this time I would also like to find a home where I can grow
my career within the organizations walls over many years to follow.
EXPERIENCE: The Cell Phone Store Farmington CT
Assistant Manager/Retail Sales Associate 10/2008 to Present
u Greeted and meet with customers upon entering my location.
Would speak with them on an extensive basis to acquire their
needs and wants. Once this information has been obtained I
would assist them in the products and services that would best
fulfill their needs, then close the sale.
u Once the product and service that they requested was complete,
show them the accessories available for their products and
integrate them into the sale.
u Assist customers in any customer service issues they may have
such as the use of their phone, change in plans, upgrading their
current account, take payments, and look for possible open sale
opportunities.
u Would run reports on a weekly basis for customers who were
available for upgrades, contact them, and get them into my
location to upgrade their phone and renew their contract.
u Met and exceeded all required goals of myself in new accounts,
gross profit margin, accessory additions as well as customer
satisfaction.
u Assisted in the interviewing, hiring, and training process of new
employees.
u Controlled inventory based on sales trends as well as ongoing and
upcoming sales promotions to ensure proper inventory on hand.
u Overseen day to day operations, as well as opening and closing
retail location and making daily cash deposits.
u Worked with T-Mobile corporate on all new product training,
store layouts, and referred customers to T-Mobile locations to
accommodate customer needs we were unable to provide to
endure the highest level of customer service and retention.
u Met as well as exceeded all sales quotas set before myself while
providing the highest level of customer service.
u ICAM and Watson certified and proficient.
Fastenal 635 New Park Ave. Suite #3 Wes Hartford CT 06110
Company
Retail Store Sales Manager
03/2006 to 01/2009
u Wrote, designed, and implemented sales and marketing strategies to
increase sales and profit.
u Interviewed and hired workers.
u Trained sales team in effective selling strategies, customer service,
company rules and guidelines.
u Handled any and all questions and discussed complaints with
customers regarding services, sales, and customer service and resolve
them in a positive manner.
u Assigned and delegated responsibility for specified work and
functional activities.
u Gave work directions, resolved problems, prepared schedules and set
deadlines to ensure timely completion of work.
u Successfully managed a sales team to obtain thirty percent growth
over previous year
u Represented organization at industry trade shows and demonstrations.
u Maintained existing accounts as well as researched and developed
potential ones.
u Maintained the highest level of customer satisfaction possible.
HILTI Tulsa OK 74101 5400 South East 122nd Ave
Lead Retail Sales Manager 10/2000 to 02/2004
u Maintained existing accounts as well as researched and developed
potential accounts.
u Designed and implemented sales and marketing strategies to increase
sales and reported results to my superiors.
u Trained and developed new employees on selling, customer service,
and company guidelines.
u Represented the company at all industry trade shows and related
demonstrations.
u Trained and licensed accounts employees on the proper use of all the
equipment and services we offered.
u Met and exceeded all sales quotas required of myself as well as my
sales team through my entire career within the company.
EDUCATION: South Hadley High School South Hadley MA 01075
Diploma 1995
Holyoke Community College Holyoke MA 01040
Business Management Have not obtained degree as of yet
REFERENCES: Available upon request
Contact this candidate