Customer Service Sales

Sherri Hipps

***** *** ***** *****

Phone Number: 479-***-****

Bentonville, AR 72712

E-mail Address:

******.*****@*****.***

Summary of Qualifications:

Energetic, dedicated and well-organized professional with years of

experience in planning, coordinating and supporting a growing business.

Commitment to provide analytical work with a company that provides the

opportunity for personal growth and development.

Background in corporate and retail environments, interacting directly with

customers, vendors and team members at all organizational levels.

Experience:

NWA Sales & Marketing, Bentonville, AR

2009-Present

Business Analyst

Maintain and manage databases for seven different companies.

Daily reporting to include, sales, in stock, traited & valid, misc ad hoc

reports.

Weekly reports compiled and communicated.

Coordinate and prioritize high work volume and pressing time requirements.

Assist in analysis and recommendations.

Conduct analysis on categories to determine cause for up/down trends.

Understand the process of Category Management.

Analyze data for untapped opportunities to build business.

Identify and report to demonstrate trends, opportunities and business

insight.

Coordinate all requirements due to the Global Data Synchronization and

new item setup.

Nestle USA, Bentonville, AR

2003-2009

Administrative Assistant/Business Manager Coordinator

Provide leadership and direction for 65 sales associates.

Assistant to Executive Vice-President.

Establish relationships with top Senior Level Management within other

accounts.

Organizer of all meeting preparations, travel arrangements, admin support

to include- power point, spreadsheets, retail link reports, etc.

Walmart/Sam's Club Team Master Calendar "keeper" and "organizer".

Prepares draft budget request to include annual budget, monthly forecast,

overhead expense management for office operations.

Review and Manage HR administrative resources along with ensuring

compliance with Federal laws and regulations.

Prepare upon request, retail link reports to analyze sale profitability,

markdowns, in stock and replenishment.

Scorecard Performance.

Understand the process of Category Management.

Market Research when requested.

Act as liaison between production, marketing, sales to insure customer

satisfaction.

Charity/Marketing Events Coordinator, working on promotional marketing

events such as Walmart Shareholders and off-site meetings.

Utilize effective verbal and written communication to enhance cooperation

within.

Daily office operation and management.

Customer Service, general ledger record keeping, advertising, phones,

filing, faxing, copying, bulk mailing, ordering of all supplies, event

planner for travel, on and off-site events.

USA Bouquet, Bentonville, AR

2001-2003

Sales Representative-Senior Merchandiser/Analyst

Regular market visits to review store conditions based on expected

activity.

Develop on-going tracking of all activities, setting objectives at all

levels.

Planning short and long-term ongoing assessment of business and band

activities.

Learn to identify customer needs and provide strong store and buyer

relationships.

Business-to-Business Sales.

Create and provide eye-catching techniques to increase and improve sales &

service.

Replenishment coordinator between stores and distribution centers.

Customer Service including invoices, claims and MTR's between stores.

CPRF/SWAS Reports to demonstrate trends and to solve out of stock issues.

Monitor inventory by item by DC in all regions.

Monitor and maintain customer forecast accuracy. Supply data analysis by

item for profitability, markdowns and promotional initiatives to the buyer

and team.

Prepare retail link reports to analyze sales, in stock and supply chain

logistics.

Keep track of all new stores, relocations, expansions and remodels.

Implemented competitive pricing as a marketing tool to increase profits.

Fayetteville Neurosurgery, Fayetteville, AR

1998-2001

Business Administrator-Finance Manager

Managed Accounts receivable & payable, including office taxes, audits and

payroll.

Group Health Insurance/Physician Disability & Malpractice and 401-K.

Marketing

Supervising employees and maintain day-to-day office operations.

Weekly, monthly & yearly budget analysis.

Collections, electronic third-party billing, legal filings and office small

claims court.

Arvest Bank Group, Lowell, AR

1995-1998

Payroll Accountant I/Sales & Marketing Representative

Produce financial reports and reconcile payroll accounts.

Perform daily cycle reports on each account to assure accuracy on daily

billing.

Business-to-Business Sales

Proven Sales Records In: IRA's; Stock & Bond's & 401-K Retirement Plans.

North Hills Dermatology, Fayetteville, AR

1988-1995

Business Administrator-Finance Manager

Managed the accounts receivable & payable, including office taxes, audits

and payroll.

Group Health Insurance/Physician Disability & Malpractice and 401-K.

Marketing

Supervising employees and maintain day-to-day office operations.

Weekly, monthly & yearly budget analysis.

Collections, electronic third-party billing, legal filings and office small

claims court.

Education &

Qualifications:

1983 Graduate of St. Paul Public Schools, St. Paul, AR

Current College Courses, NWACC, Rogers, AR

Leadership Courses

Microsoft word; Excel; PowerPoint

Working knowledge of CPFR

Retail Link; RLUG Member & Administrator

Through knowledge of Walmart practices and procedures.

Exemplary work ethic and dedication; Exceptional Customer Service.

Excellent team player.

References available upon request.

Contact this candidate