Curtis B. Frye

**** ********* ****

Bartlett, TN 38135

901-***-****

E-mail: abm0gk@r.postjobfree.com

CAREER GOAL

My goal is to transition my skill set to an industry that will afford me

the opportunity to grow and make a meaningful contribution.

Summary

I am an ASQ certified Quality Assurance Manager, Quality Engineer and

Auditor with experience leading quality assurance functions in Fortune 500

Companies with a concrete record of major profit driven accomplishments. I

have utilized various Quality Tools to achieve profitable process

improvements, which include the following:

Statistical Process Control (SPC)/Design of Experiment (DOE)

Organized Problem Solving Approach (8-D/7 Step)

Brainstorming

Production Part Approval Process (PPAP)

Quality System Audits based on TS 16949/ISO9000

Affinity Diagrams

Design & Process Failure Mode & Affects Analysis (FMEAs)

Process Mapping/Flowcharting

House of Quality

Continuous Improvement/Lean in the pursuit of reducing wastes

Cost of Quality (COQ)

Process Qualification/Validation

Failure Analysis

Measurement System Analysis (MSA)

Corrective Action/Preventative Action (CAPA)

Factory Assessments to include Social Accountability, Environmental

Requirements, CTPAT in addition to traditional QA and Product requirements

Pre-shipment Inspections & Testing

My experiences include all aspects of the customer and supplier liaison

with Cummins Engine Company and Rockwell International (Ford, GM and

Chrysler), Purchase Parts Group (Johnson Controls Inc), Hamilton Beach-

Proctor Silex (Wal-Mart, K-Mart, Target Dollar General) and AutoZone Inc.

PROFESSIONAL EXPERIENCE

AutoZone Inc,Memphis,TN 2005 - 2009

Continuous Improvement Manager

Responsible for establishing and implementing a process that would reduce

returns and identify opportunities for improvements in vendor operations.

. Led the coordinated effort to reduce customer returns by development

and implementation of a program that included IT programmers, Category

Managers and vendor personnel to use data mining (SAS). . .

. Visited numerous supplier plant locations in China, Mexico, Canada and

the US to identify opportunities for improvement. Also participated

in supplier teams to perform detailed planning on Lean projects

ranging from manufacturing to administrative functions. .

Interface with AutoZone customers and vendors to identify problems and

apply product engineering knowledge to resolve them.

. Led the implementation of a program for direct imports that would

assure all aspects of Safety, Quality, Environment, and Social

Responsibility were met.

Hamilton Beach/Proctor Silex, Memphis, TN

2002 - 2005

Quality Assurance Manager

Responsible for leading, planning, implementation and managing all Quality

Assurance aspects of the operation of a business that shipped approximately

$450 million of small kitchen appliances to customers like Wal-Mart, K-

Mart, Target, Sears, Bed Bath & Beyond, Family Dollar, Dollar General, etc.

:

. Improved profitability by reducing customer complaints. The cost of

complaints fell from

$250,000 in 2001 to $18,000 in 2004.

. Led/coordinated Sarbanes/Oxley audits on all areas of operation

. Controlled suspect material and coordinated engineering tests as

needed.

Purchase Parts Group, Memphis, TN 2 001 -

2002

Quality Assurance Manager

Responsible for leading, planning and managing the consolidation of 8-10

satellite small parts distribution

warehouses. I was responsible for selection of personnel that included 3

technicians at the main warehouse and 6 at satellite locations. I prepared

for QS9000 audit in Q401 and was a customer liaison for problem resolution.

.

Cummins, Inc., Memphis,TN.

1986 - 2000

Quality Control Manager

Responsible for managing 12-15 exempt and hourly personnel from incoming

inspection, process/product audits, and warranty reviews.

. Led effort to reduce warranty costs by approximately $750K of major

product lines for L10 heads, water pumps and turbo-chargers.

. Upgraded metrology /measurements lab capacity that improved gage

calibration capability.

. Headed team to make systematic improvements that won Ford Q1 Award.

. Acted as liaison to key suppliers-both internal and external.

. Led effort to computerize receiving inspection, which reduced incoming

inspections.

.

During my time at Cummins, I attained Certification as a trainer in 7-Step

Problem Solving, SPC, PPAP, QS9000, Internal Auditing, Precision

Measurements, Engine Familiarization, Team Building. I also coordinated

activity of Malcolm Baldridge Quality Team examiners.

Rockwell International, Florence, KY.

1979 - 1986

Responsible for all aspects of Quality Assurance program that include 8-10

exempt & non-exempt personnel that included incoming inspection, vendor

interface, customer liaison, internal and shipping audit

. Developed PPAP for submission to FORD Kentucky Truck Plant.

. Led in the preparation and obtained Ford Q1 award.

. Improved inspection capability that reduced cost of having safety

related parts tested at other facilities.

.

EDUCATION AND CERTIFICATIONS

BS in Mathematics, University of Southern Mississippi

Cummins Certified Trainer

ASQ Certified Quality Manager

ASQ Certified Quality Engineer

ASQ Certified Quality Auditor

.

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