Quality Assurance Manager
Resume:
Curtis B. Frye
Bartlett, TN 38135
E-mail: ***********@*******.***
CAREER GOAL
My goal is to transition my skill set to an industry that will afford me
the opportunity to grow and make a meaningful contribution.
Summary
I am an ASQ certified Quality Assurance Manager, Quality Engineer and
Auditor with experience leading quality assurance functions in Fortune 500
Companies with a concrete record of major profit driven accomplishments. I
have utilized various Quality Tools to achieve profitable process
improvements, which include the following:
Statistical Process Control (SPC)/Design of Experiment (DOE)
Organized Problem Solving Approach (8-D/7 Step)
Brainstorming
Production Part Approval Process (PPAP)
Quality System Audits based on TS 16949/ISO9000
Affinity Diagrams
Design & Process Failure Mode & Affects Analysis (FMEAs)
Process Mapping/Flowcharting
House of Quality
Continuous Improvement/Lean in the pursuit of reducing wastes
Cost of Quality (COQ)
Process Qualification/Validation
Failure Analysis
Measurement System Analysis (MSA)
Corrective Action/Preventative Action (CAPA)
Factory Assessments to include Social Accountability, Environmental
Requirements, CTPAT in addition to traditional QA and Product requirements
Pre-shipment Inspections & Testing
My experiences include all aspects of the customer and supplier liaison
with Cummins Engine Company and Rockwell International (Ford, GM and
Chrysler), Purchase Parts Group (Johnson Controls Inc), Hamilton Beach-
Proctor Silex (Wal-Mart, K-Mart, Target Dollar General) and AutoZone Inc.
PROFESSIONAL EXPERIENCE
AutoZone Inc,Memphis,TN 2005 - 2009
Continuous Improvement Manager
Responsible for establishing and implementing a process that would reduce
returns and identify opportunities for improvements in vendor operations.
. Led the coordinated effort to reduce customer returns by development
and implementation of a program that included IT programmers, Category
Managers and vendor personnel to use data mining (SAS). . .
. Visited numerous supplier plant locations in China, Mexico, Canada and
the US to identify opportunities for improvement. Also participated
in supplier teams to perform detailed planning on Lean projects
ranging from manufacturing to administrative functions. .
Interface with AutoZone customers and vendors to identify problems and
apply product engineering knowledge to resolve them.
. Led the implementation of a program for direct imports that would
assure all aspects of Safety, Quality, Environment, and Social
Responsibility were met.
Hamilton Beach/Proctor Silex, Memphis, TN
2002 - 2005
Quality Assurance Manager
Responsible for leading, planning, implementation and managing all Quality
Assurance aspects of the operation of a business that shipped approximately
$450 million of small kitchen appliances to customers like Wal-Mart, K-
Mart, Target, Sears, Bed Bath & Beyond, Family Dollar, Dollar General, etc.
:
. Improved profitability by reducing customer complaints. The cost of
complaints fell from
$250,000 in 2001 to $18,000 in 2004.
. Led/coordinated Sarbanes/Oxley audits on all areas of operation
. Controlled suspect material and coordinated engineering tests as
needed.
Purchase Parts Group, Memphis, TN 2 001 -
2002
Quality Assurance Manager
Responsible for leading, planning and managing the consolidation of 8-10
satellite small parts distribution
warehouses. I was responsible for selection of personnel that included 3
technicians at the main warehouse and 6 at satellite locations. I prepared
for QS9000 audit in Q401 and was a customer liaison for problem resolution.
.
Cummins, Inc., Memphis,TN.
1986 - 2000
Quality Control Manager
Responsible for managing 12-15 exempt and hourly personnel from incoming
inspection, process/product audits, and warranty reviews.
. Led effort to reduce warranty costs by approximately $750K of major
product lines for L10 heads, water pumps and turbo-chargers.
. Upgraded metrology /measurements lab capacity that improved gage
calibration capability.
. Headed team to make systematic improvements that won Ford Q1 Award.
. Acted as liaison to key suppliers-both internal and external.
. Led effort to computerize receiving inspection, which reduced incoming
inspections.
.
During my time at Cummins, I attained Certification as a trainer in 7-Step
Problem Solving, SPC, PPAP, QS9000, Internal Auditing, Precision
Measurements, Engine Familiarization, Team Building. I also coordinated
activity of Malcolm Baldridge Quality Team examiners.
Rockwell International, Florence, KY.
1979 - 1986
Responsible for all aspects of Quality Assurance program that include 8-10
exempt & non-exempt personnel that included incoming inspection, vendor
interface, customer liaison, internal and shipping audit
. Developed PPAP for submission to FORD Kentucky Truck Plant.
. Led in the preparation and obtained Ford Q1 award.
. Improved inspection capability that reduced cost of having safety
related parts tested at other facilities.
.
EDUCATION AND CERTIFICATIONS
BS in Mathematics, University of Southern Mississippi
Cummins Certified Trainer
ASQ Certified Quality Manager
ASQ Certified Quality Engineer
ASQ Certified Quality Auditor
.
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