Customer Service Manager
Resume:
Osage, IA *****
Dear Human Resource Manager:
I am writing to apply for the position of Human Resource Generalist. I
would appreciate your consideration for this position. I believe I am
qualified for this position as a result of my education and supplemental
learning at my internship, previous and current employment opportunities.
I am a graduate of University of Northern Iowa and am currently a Packaging
Manager for a manufacturing firm in Osage, Iowa. As a Packaging Manager I
have learned how to implement lean manufacturing qualities but also take on
Human Resource roles for 40+ employees. I have been able to successfully
place employees in appropriate job functions, schedule employees over
multiple shifts, motivate employees, dealt with labor law issues, and
drafting satisfactory reports. Also, I have experience in keeping proper
inventory levels and some experience with the transportation of our
products.
As the enclosed resume indicates, I graduated in May of 2008 from the
University of Northern Iowa with a major in Human Resource Management and a
minor in Ethics. I have been privileged to enhance my education in the
Human Resource field with hands-on experience such as my positions with A
to Z Drying and Mudd Advertising. These positions have allowed me to gain
exposure in the area of Human Resources and Training and Development.
Additionally, my experience at A to Z Drying has provided me with the
opportunity to enhance my customer service and problem solving skills while
working as a member of a team. Finally, my experience with both Fareway and
the construction industry has allowed me to demonstrate my work ethic while
sharpening my skills in teamwork and attention to detail.
I offer the following:
. A loyal and friendly relationship with customers.
. Knowledge and experience with technology.
. The ability to present information in a clear and precise manner.
. The ability to learn quickly and a strong work ethic.
. Advanced knowledge in computers.
. Classes successfully taken in Finance, Economics, Accounting, Labor Law,
and Staffing.
. Experience with managing 40+ employees.
. Knowledge of managing and scheduling employees on multiple shifts.
I would be grateful for the opportunity to speak with you further about my
qualifications. If I can provide you with additional information or
references please contact me at your convenience.
Sincerely,
Bryce Henry
Bryce Henry
1022 Mechanic St. - Osage, Iowa 50461
**********@*******.***
Certification and Education
UNIVERSITY OF NORTHERN IOWA, Cedar Falls, IA
Bachelors of Arts
May 2008
Major in Human Resource Management
Minor in Ethics
Dean's list during the school year of 2007 - 2008
. Research Project: Human Growth and Development -the affects of divorce on
children's school behavior.
. Research Project: Staffing - developed a survey and analyzed data related
to Human Resource outsourcing
. Research Project: Organizational Design - researched and developed
policies to help increase a multi-million dollar company's customer
satisfaction and profits.
IOWA CENTRAL COMMUNITY COLLEGE, Fort Dodge, Iowa
Associates of Arts
May 2005
Coaching Certificate
Dean's list during the school year of 2004 - 2005
Professional Experience
A to Z Drying, Inc., Osage, IA
October 2008 - Present
Packaging Manager
. Successfully managed 40+ employees while creating a productive
environment
. Implemented new procedures to help maximize efficiencies of packaging
lines
. Increased the quality of packaging facility
. Coordinated and planned jobs for maximum efficiency
. Managed inventory to ensure jobs were completed in a timely fashion
AG Processing Inc., Eagle Grove, IA
July 2008 - October 2008
General Laborer
. Worked as a team to clean and maintain the facility's working machinery
. Assisted in loading railroad cars
SADLER CONSTRUCTION AND COATING SYSTEMS, Eagle Grove, IA
Seasonal Help May
2006 - July 2008
. Interacted as a member of a team in order to install roofing systems and
drywall
. Framed walls according to code while following blue print specifications
. Operated equipment and cleaned facilities as needed
MUDD ADVERTISING, Cedar Falls, IA September 2007
- December 2007
Internship
. Facilitated in researching, creating and implementing of both new
training process and materials
. Assist in creating 360 degree surveys
FAREWAY, Cedar Falls and Eagle Grove, Iowa
Meat Cutter
June 2003 - July 2007
. Worked as a member of a team in high volume environment in order to
exceed customer expectations
. Responsible for providing training to new employees
. Managed inventory in order to remain in-stock
. Provided superior customer service while tending to an average of 50
customers per hour
Bryce Henry
1022 Mechanic St. - Osage, Iowa 50461
**********@*******.***
References
Traci Crail
Fareway
205 NW 1st St.
Eagle Grove, IA 50533
Bob VanGorp
Fareway
214 N. Magnolia Dr.
Cedar Falls, IA 50613
Justin Alt
AGP
602 N. Lincoln Ave.
Eagle Grove, IA 50533
Dr. Patrick Langan
Mudd Advertising
Professor, The University of Northern Iowa
One Mudd Center
6919 Chancellor Dr.
Cedar Falls, IA 50613
********@****.***
Denny Vandawater
Saddler Coating Systems
1905 North Iowa Ave. P.O. Box 185
Eagle Grove, IA 50533
******@********************.***
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