Vice President Management
Resume:
JAMES A. LONGSHAW
Omaha, NE 68118
Res: 402-***-****
Bus: 302-***-****
CAREER SUMMARY
Senior Manager with broad and diversified experience in managing credit card, consumer and
small business banking activities. Exceptional track record of improving performance and
controlling operating expenses. Strong ability to assemble and motivate effective teams and
plan/execute winning business strategies. Development and implementation of performance
goals, strategies and operational enhancements to improve production environments.
EXPERIENCE
First National Bank of Omaha, Omaha, Nebraska
Vice President Credit Risk and Default Management: 4/08 10/09
Managed all Collection and Recovery related functions; responsible for servicing a credit card
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portfolio of $4.3 billion.
Developed and implemented industry “best in class” credit risk models, which enhanced
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forecasting and performance predictability of the portfolio.
Created optimal recovery strategies that assisted the organization in achieving improved rates
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of return and lower cost per unit recovered.
Member of the Bank’s Credit Policy Committee, Portfolio Management Committee and
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FNCCC Management Committee; reviewed and authorized business strategies, policies and
strategic initiatives.
Introduced and directed technological opportunities to the Bank that improved performance
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and assisted in the reduction of the costs to collect and service the portfolio.
Implemented outsourcing solutions which complimented internal portfolio management
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strategies. Resulted in incremental performance lift while reducing operating expenses.
Provided direction on enhancement of processes across multiple business lines, including
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fraud detection, customer care and credit operations.
The CCS Companies, Newton, Massachusetts
Regional Vice President New Business Development: 6/07 1/08
Responsible for developing new business relationships in the financial services industry.
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Ensured contractual obligations are being managed and attained in a production
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environment.
Developed and introduced customized collection and recovery solutions to existing and
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potential clients.
Initiated and conducted internal training programs to provide company with wide range of
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knowledge of the financial services industry.
JPMorgan Chase (formerly Bank of New York), Newark, Delaware
Senior Vice President Credit and Default Administration: 10/06 5/07
Division level responsibility for managing the JPMorgan Chase and Bank of New York
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integration of business processes for consumer and small business retail lending.
Direct responsibility for management of all consumer and small business lending operations
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for 340 heritage Bank of New York branches.
Managed all consumer, small business, overdraft and credit card default and recovery
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operations for a portfolio of $3.2 billion.
Developed and executed strategies to ensure service level requirements of multiple areas
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were attained in a de commissioning environment.
Ensured the ongoing development of direct reports, consisting of six VP’s and 100 FTE of
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their direct reports.
The Bank of New York, Newark, Delaware
Senior Vice President Credit Administration: 8/04 10/06
Directed all groups responsible for loan originations, processing over 100,000 applications
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annually with monthly volume of $120MM.
Initiated loan cancellation recovery program that netted $50MM in re committed loans per
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annum.
Served as member of the Consumer Credit Policy Committee, which approved strategy and
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decision guidelines for consumer and small business products.
Managed overall performance and attainment of required service levels of the Credit Services
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Call Center, which handled over 100,000 calls annually.
Developed forecasting models based on projected application volumes to ensure proper
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staffing requirements.
Created and initiated a decline referral process in connection with a third party, generating fee
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income of $500M $1.3MM annually.
Developed operating model to reallocate resources and reduce staff, resulting in savings of
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$200,000 annually.
The Bank of New York, Newark, Delaware
Senior Vice President Default Administration: 1/96 8/04
Managed all collection/default and recovery groups responsible for servicing a loan portfolio
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of $3.2 billion, a monthly demand deposit account portfolio of $1.5MM, and a small business
portfolio of $250MM.
Planned and managed the relocation of all collection/default and recovery functions for
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Consumer Lending in 9/96. Analyzed and implemented strategies that resulted in a 50%
reduction in delinquency during an annual portfolio growth rate of 20%.
Developed and implemented Collections Incentive Program resulting in increased
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performance and productivity, providing for a four to one return on investment.
Monitored relationships with all collection agencies and attorneys representing $250MM in
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placed inventory.
Created forecasting models based on vintage analysis, resulting in accurate loan loss
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projections.
Developed outsourcing solutions for multiple functions, increasing performance and reducing
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operating expenses.
Managed Collections Call Center, which serviced over 200,000 calls annually. Responsible
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for ensuring that performance levels, call center services and departmental objectives were
attained.
Developed process to centralize overdrawn demand deposit account collection activity,
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resulting in a 32% improvement in cure rates and reduced losses.
The Bank of New York, Newark, Delaware
Vice President Collections: 10/92 1/96
Managed the daily operations of the three to five cycles past due credit card portfolio.
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Evaluated departmental performance and implemented actions to ensure objectives were
met. Developed action plans that encouraged employee development and a commitment to
quality service.
Analyzed and implemented training and development for management staff of four and 65 of
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their direct reports.
PREVIOUS EXPERIENCE
Assistant Vice President/Department Head The Bank of New York 10/89 10/92
Supervisor The Bank of New York 8/87 10/89
EDUCATION/TRAINING
University of Delaware
ABA Graduate of Bankcard Management
COMMUNITY SERVICE
Board of Directors Delaware Financial Institute/Money School
Habitat for Humanity
United Way Bank Chairperson
Special Olympics
REFERENCES:
Patrick Burns
Vice President Chief Financial Officer
First National Bank of Omaha
Katrina Wells Partain
Vice President Customer Management
First National Bank of Omaha
Steven Hanel
President/Owner
Prestige Homes
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