Customer Service Sales

Djuma Camara

**, ******** *****

Bentilee

Stoke-on-Trent

ST2 0RS

Mobile No. +44(0) 795*******

Email: *******@*******.***

Date of Birth: 14/02/1982 Nationality: Portuguese Gender: Female

Profile

A confident, enthusiastic, reliable and hardworking young woman with highly

effective interpersonal skills, excellent in customer service and previous

retail/office experience seeking for full time job.

Education

September 2006 - July 2009 Staffordshire University

BSc (Hons) Business Information Technology

September 2005 - June 2006 Telford College of Arts and Technology

Communication Skills, Level III

English Spoken for Other Languages (Advanced)

September 2000- July 2004 Escola Profissional de Hotelaria e Turismo

de Lisboa

BTEC National Diploma in Computing and Management

Certificate in First Aid for Infants and adults

I.T Skills

Highly conversant with various packages and computer software, including:

Microsoft Office- Word, Excel, PowerPoint, Access, Project, FrontPage,

Outlook, Visio - UML use cases, use case script, class diagrams, state

diagrams, sequence diagrams

Macromedia - Dreamweaver (HTML, PHP, CSS), Flash MX, Fireworks, Authorware

Programming - Visual Basic, VBA, Pascal, Oracle, SQL, VB 2005.net, MySQL

Work Experience

26/Oct/2009 - 13/01/2010 Argos - Stafford/United Kingdom (part-time temp)

Customer Service Administrator, which includes:

. Responding to customer queries via email and telephone

. Taking customer orders and entering them into the E-comms system

. Call customers to arrange a delivery date for their purchased products

. Cancel customer orders

. Escalate customers to other departments (if need)

. Deal with compensations and refunds

. Play a key part in the prevention of fraudulent activities

12/Nov/2009 - 10/Dec/2009 Phones4u - Newcastle-under-Lyme (part-time temp)

Gateway and Customer Service Agent, which includes:

. Provide support to customers regarding their mobile devices, upgrades,

cancellations, and delivery date confirmation and changes

. Make outbound call to customers in order to amend credit card details,

delivery address and other information

. Do credit check to three clients, using sprint dialaphone credit

checker system

. Contact referrals to find out information about pending clients

. Escalate customers to three referrals department

04/Jun/ 2008 - Jan 2009 Fujitsu (Tesco Internet Access) - Crewe/United

Kingdom

Customer Support Technician - 1st line, which included:

. Dealing with incoming calls and emails

. Taking details of the callers query and entering them into the E-comms

database system

. Provide support to customers with broadband/dial up issues, as also to

set up an email account using MS office outlook 2007 or Vista

. Help customers to set up a wireless router at home or business

(Netgear router)

. Accept payments over the telephone

. Change customers password

. Escalate calls to other departments

. Negotiate with customers regarding to their arrears

Nov 2003-Jun 2004 Hotel Real Palacio/Parque- Lisbon/Portugal

Marketing Assistant provided general marketing administration services, and

high level customer service which included:

. Monitoring and updating the company website

. Liaising with third party suppliers, coordinating the production of

company brochures and reviewing current stocks and making orders for

promotional items

. Undertaking outbound sales calls and taking payments over the

telephone

. Making customer bookings over the telephone and in person, assisting

with organizing internal and external events.

Languages

Portuguese - Mother tongue

English - Fluent

Spanish - Fluent

Interests

Reading, surfing on the Internet, watching TV documentaries and news,

socializing and traveling. I have visited Spain, France, Italy and Cape

Verde Island and got to know about other people' culture which is a really

enjoyable experience.

References

On request

Contact this candidate