Quality Assurance Technician
Resume:
Robert E. Milligan
Greenville, SC 29607
*****.********@*****.***
_______________________________________________________________________
Professional Experience
Verizon Wireless 2008 - Pres.
Technical Support Technician I
. Provide phone support for customers issues dealing with
their PDA and Blackberry phones.
. Phone support for customer issues dealing with billing and
replacement equipment.
Michelin Tire Corporation
2006-2008
(Tire Manufacturer)
Troubleshooter
Responsibilities
. Troubleshoot and repair of all tire building equipment
. Serve as Maintenance Spoke on tire building team
. Serve as Production Spoke on troubleshooting team
Accomplishments
. Helped tire building team get validated according to Michelin
Manufacturing Way
Kemet Electronics Corporation, Simpsonville, SC 1976-2005
(Electronic Components Manufacturer)
Production Supervisor/Technician (2003-2005)
Responsibilities:
. Managed 15 people within 5 departments (Firing, Corner
Rounding, Plating, BME, Electronic Maintenance)
. Managed process flow, quality assurance
. Responsible for departmental budgeting
. Responsible for maintaining accurate training records for all
staff
Accomplishments
. Cut "through-put" by 4 days through all departments by adding
24 hours of labor to one department
. Exceeded Production levels by 20%
Kemet Electronic Corporation
Assistant Network Administrator (2000-2003)
Responsibilities:
. Maintain QS9000 audit for software upgrades
. Responsible all repairs & upgrades to servers and stations
. Responsible for all software training
. Responsible for phone system, installation and maintenance
. Responsible for electronic security system
Accomplishments:
. Converted 750 work stations to Windows 2000 in 18 months
Kemet Electronic Corporation
Assistant Quality Engineer
Responsibilities:
. Metrology lab-(calibration lab used in plant)
. Creating training documentation, software and system set-up
. Developed and trained production employees on SPS control
charting
Accomplishment:
. 10 years of ISO and QS9000 with "0" findings
. Developed GRR system for production measurement equipment
Kemet Earlier Career Experience
Electronic Equipment Technician- 1980-1990
Production Set-up- 1976-1980
Professional Affiliations & Certifications
ASQC Certification 1994
Education
A.A.S., Associates in Electronics Engineering-Greenville Technical College
CCT Business Courses Taken
A +
Network +
Security +
Interconnecting Cisco Network Devices I
Interconnecting Cisco Network Devices II
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