Customer Service Sales
Resume:
GREGORY M. PELCHER
Webster, New York 14580
********@*********.**.***
Skills
. Hardware: PC Workstations and Laptops (HP& Dell)
. Operating Systems: MS-DOS, Microsoft Windows 2000/XP
. Tools: Active Directory, Dameware, Helpdesk Ticketing System
. Software: Microsoft Word, Excel, Outlook, Lotus Notes, Blackberry
(RIM), Networking, Remedy
. Languages: English
. Personal: Successful in problem solving, training, teamwork and
interpersonal skills, Effective and patient when working with wide
range of customers, Over 8 years Helpdesk experience providing
excellent customer service, goes the extra mile to help, willingness
to learn
Professional Experience
02/2010-Present Yoh Staffing @ R.F Harris
Information Systems Dept.
Image Dell Desktops/Laptops, Load added software, transfer data
and deploy to the end user
11/2009-12/209 CTG / Kodak (Contract Assignment)
PC Depot
Imaged and deployed new Dell Desktops and Laptops
10/2009-11/009 Adecco @ BOCES1 (Contract Assignment)
PC Technician
. Imaged and deployed Dell Desktops and Laptops.
After imaging the units, I would schedule a time with the user to
install their new PC and transfer their data from the old PC to the
New PC.
. Maintain documentation of install along
with any problems.
08/2008-04/2009 Adecco @ Paychex (Contract Assignment)
PC Depot Technician
. Repaired and upgraded HP Laptops Units the unit would ship to the
depot and I would then repair hardware or swap out the unit and return
it to the user within Service Level Agreement
. Coordinated warranty repairs with vendors when needed
. Using Dameware software when needed, I would remote into the users PC
to analyze if the problem could be fixed without sending it in.
04/2007-08/2009 Adecco @ Kodak (Contract Assignment)
Helpdesk / PC Depot
. Assisted users on the phone with their PC problems. Lotus Notes,
Blackberry (RIM), Outlook, Remote Network connections, Home
Routers.
. Using Dameware software when needed, I would remote into the
users PC to analyze or fix the problem if possible.
. Worked with Active Directory, Blackberry's, remote users
09/2005-02/2007 CONNOR/HAAS ELECTRIC
PC support / Purchasing
. Upgraded and repaired hardware / software on office computers when
needed.
. Purchased and coordinated delivery of material for Time and Material
projects
GREGORY M. PELCHER
444 Thrushwood Lane
Webster, New York 14580
********@*********.**.***
02/2005-09/2005 EDS @ Xerox
Helpdesk Representative
. Assisted end users with their PC problems while on the phone,
first level problem solving of hardware and software, and networking.
10/2004-02/2005 Sutherland Sales (Inside Sales Rep)
. Sold Microsoft Live Meeting to Small and Midsize Businesses
. Connect remotely to the Business User and Demonstrate Live
Meeting
06/2003-10/2003 EDS @ Xerox
Business Analyst
. Interact with Xerox departments to gather information for change
request and follow up to see that the change went in
correctly.
. Document all changes and results
. Assisted in developing plans to ensure impact of change was
minimal
. Acted as a liaison between the customer and
support groups to identify business processes and requirements
01/1990-06/2003 EDS @ Delphi
Manufacture Support Operator, PC/Network
Support, Helpdesk
. Operator of Print Center and coordinated the shutdown of the
Print Center
. Worked with PC Support and Network groups on hardware and
network changes
. Assisted end users with their PC Problems while on the Helpdesk
. Worked with the Network team and personally implemented the
teams recommendation for a $19,000/month savings
. Maintained accurate up to date documentation of PC's on the
network
. Make cross connections in the Communication Closet and make
station cables when needed
. Coordinated Installs, adds moves, and changes on the network
with Over 90% of them on time
Education
Certificate Computer
Support Specialist
Rochester Institute of Technology Business Administration
Degree
Outside Interest
Golf, Basketball, Water skiing, Gardening
Handyman around the house, Electrical, Painting, Carpentry, Plumbing
Active in St. Rita's parish Fiesta (Organize, coordinate and
schedule volunteer's for
The food tent.
Contact this candidate