Manager Customer Service

Randy G Meister

937-***-**** C . *****.*******@*****.***

. http://www.linkedin.com/in/randymeister

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SUMMARY

Highly motivated professional with over 15 successful years in Retail &

Operations Management, Fleet/Inventory Management, and Exceptional Customer

Service. Results driven leader who believes in building an atmosphere of

teamwork utilizing the strengths of each team member to drive performance

and growth. Equipped with a broad range of knowledge in many different

facets of business including: P&L Accountability, A/R, A/P, Project

Management, Sales & Sales Management, Store Management, Regional

Management, Purchasing, and Inventory Management.

Retail/Rental & Operations Management

. Successful Department & Assistant Manager in a "Big Box" environment.

Directed a team of customer service representatives that increased

overall customer satisfaction.

. Transformed the operations of a multi-dimensional business and

increased revenue by 50% in the first year and consistently maintained

the annual growth going forward.

. Successful as a Branch Manager. On every occasion I increased revenue

and profitability of the branch by managing the inside and outside

sales force to drive new & repeat business to the branch.

. Very effective at employee development. I take great pride in helping

employees succeed.

. Served on a District Safety Committee that changed the safety culture

of a district consisting of 11 branch locations. The result was a

significant drop in the OSHA Incident rate.

. Very proficient in creating, maintaining, and analyzing reporting

tools. Effectively created several operational reports that were

essential to monitoring field, district, region & corporate level

performance.

. Effectively implemented an accounting & operations software (Microsoft

Dynamics Navision) for a multi-location organization.

. Created many policies and procedures that directly affected the

performance of several departments in a multi-location organization

such as: Accounts Receivable, Accounts Payable, Purchasing, Equipment

Maintenance, Parts Departments, and Sales.

Fleet/Inventory Management

. Co-Managed a $250MM fleet in a region of over 60 locations that

covered 6 States.

. Transformed the Fleet Management of a $50MM inventory which included

tracking the movement, maintenance, performance, and sale of each

asset.

. Ensured that fleet was utilized to the fullest extent by actively

redistributing underperforming fleet to areas of higher demand and

disposal of fleet that was outdated or under utilized.

. Responsible for setting and maintaining price minimums and maximums

for all used equipment in a region that resulted in $16MM in sales

revenue at 50% of original cost overall.

. Very successful in rebuilding several underperforming parts

departments. Directly impacted inventory turns, shrinkage, overages

and eliminated obsolete inventory. Overall very proficient in

Inventory Planning, Analysis, and Execution.

. Created and monitored a Cycle Counting system that resulted in better

control of the company's assets including fixed assets, parts &

merchandise inventories.

. Managed yearly equipment audits by working closely with internal audit

and external accounting professionals.

. Developed and maintained trend analysis reports that detailed fleet

related areas and general business operations.

. Designed the process in which the companies controlled their rolling

fleet. This included analyzing the levels of vehicles needed per

location and managing the life cycle of the vehicles from acquisition

to disposal.

. Worked closely with vendors and successfully negotiated the reduction

of cost on equipment, parts and merchandise to maximize profits.

EXPERIENCE

Interstate Equipment Sales & Rentals

Fleet & Inventory Manager, Cincinnati, Ohio 2007-2009

NationsRent Inc.

Regional Asst. Fleet Manager, Columbus, Ohio 2004-2006

Branch Manager, Cincinnati, Ohio 2002-2004

Clinton Tool Rental, Sales, Service & Storage

General Manager, Wilmington, Ohio 2000-2002

Bill Marine Ford

Sales Representative, Wilmington, Ohio 1999-2000

Wal-Mart

Department Manager, Wilmington, Ohio

Assistant Manager, Wilmington, Ohio

Customer Service Manager, Wilmington, Ohio

EDUCATION

University Of Cincinnati

Currently attending

Southern State Community College

Completed coursework in Business Management

New Horizons Learning Center

Completed Certification in Microsoft Access Basic

TECHNICAL KNOWLEDGE

. Advanced Knowledge of MS Dynamics Navision Accounting Software

. Advanced Knowledge of Microsoft Excel

. Advanced Knowledge of Wynne Systems Software

. Advanced Knowledge of Genesis Rental Software

. Above Average Knowledge of Microsoft Word

. Above Average Knowledge of Microsoft Access

. Above Average Knowledge of Microsoft Power Point

. General Knowledge of Crystal Reports

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