Manager Sales

ROBIN A. BESAW

*-*** ******** *****

Nashua, NH *3063

Home Phone: 603-***-****

Cell Phone: 603-***-****

Email: *********@*******.***

SUMMARY/OBJECTIVE: Fifteen years of professional management

experience with established expertise in customer

service and staff development. Exploring

opportunities where my skills and experience can be

effectively utilized to directly support the Vision

and Mission of the organization.

QUALIFICATIONS:

. Entrepreneurial spirit used to capitalize on

business growth opportunities

. Superior relationship management skills used to

effectively communicate with employees,

supervisors, and vendors

. High level of energy and ability to achieve

aggressive goals and objectives

. Strong advocate of teamwork, positive change and

performance excellence

WORK EXPERIENCE:

2009 - 2010 ST. MARY'S BANK, Manchester, NH

RETAIL BANKING MANAGER

. Coached and developed staff of eight employees

to exceed established organizational goals

. Responsible for overall daily operations of the

branch including cash control, monthly

development meetings with staff, achieving

assigned sales goals, supply orders, and

adhering to established policies and procedures

. Completed and submitted the quarterly security

audit in a timely manner

. Ensured all compliance requirements were met

including Bank Secrecy Act, Red Flag, Fair

Lending, and various Regulations.

. Decision maker of the branch, balancing member

needs with risk to credit union

. Offered excellent member service including

opening accounts, loan application process,

cross-selling additional products and services,

referring to specialty areas such as Business

Development, Financial Services, Insurance

Services, and Mortgages.

. Responsible for creating and implementing

Performance Improvement Plans, Warnings, and

Annual Appraisals

2005 - 2009 DIGITAL FEDERAL CREDIT UNION, New Hampshire and Massachusetts

BRANCH MANAGER FLOAT

03/2008 - 02/2009

. Coached and developed nine employees with a

focus on sales and service excellence

. Responsible for staffing and scheduling the

Float Team to cover 20 branches

. Personally provided manager coverage for New

Hampshire and Massachusetts branches

. Participated in Business Development Events with

Mobile Branch

. Originated Mortgage Loans

. Wrote and administered annual evaluations

. Assisted in writing and implementing Float Staff

and Mobile Branch business plans

BRANCH MANAGER

10/2005 - 03/2008

. Supervised and developed team of nine employees

with a concentration on sales

. Responsible for achieving assigned branch sales

goals

. Mortgage Loan originator

. Worked closely with Business Development to

increase market share

. Provided coaching and follow-up with all staff

members, ensuring they each attended required

training classes

. Wrote and administered quarterly and annual

evaluations

. Managed overall branch operations including cash

control, branch balancing, and quarterly

security audits

. Ensured the staff was compliant with BSA,

Illegal Harassment, Fair Lending, etc.

. Responsible for Check21 process to ensure branch

was in balance daily

. Created and executed branch business plan with

efforts to increase sales, maintain service

excellence, and reduce expenses

2003 - 2005 SOVEREIGN BANK, Wilton, NH

BRANCH MANAGER

. Provided clients with information regarding new

and traditional banking products

. Planned and coordinated promotional campaigns

and product awareness initiatives

. Supervised Team Members concentrating on

exceeding sales and service goals

. Responsible for completing and submitting

Quarterly Security Audits in a timely manner

. Submitted weekly sales tracking utilizing

Microsoft Excel

. Develop weekly sales plans utilizing Microsoft

Word

1999 - 2003 J P MORGAN CHASE, Fairfield, CT

ASSISTANT VICE PRESIDENT, Consumer Banker 2002 - 2003

. Marketed diverse banking products including

checking, savings, CD's, credit cards, loans,

and annuities

. Functioned as a "solutions seller", linking

products and services to client objectives

. Responded to customer inquiries regarding

account changes and adjustments

. Processed loan applications for subsequent

referral to underwriters

. Consistently contributed to aggressive business

growth objectives

. Ranked #2 in the district for Annuity sales

ASSISTANT VICE PRESIDENT, Relationship Manager

1999 - 2002

. Managed a portfolio of 750 clients.

. Functioned as central point-of-contact for

assigned accounts

. Provided ongoing financial advice on a variety

of issues

. Used relationship management skills to build and

retain customer loyalty in a highly competitive

marketplace retaining 100% of assigned accounts

. Obtained Series 6, 63, and 26 licenses

1995 - 1999 PEOPLE'S BANK, Fairfield County, CT

IN-STORE MANAGER

. Developed and implemented business plans with a

focus on revenue growth

. Supervised a professional sales and customer

service team with a focus on performance

excellence

. Attended a two-week Mortgage Origination

training to originate loans in the branch

. Provided training to multiple branches on

service excellence

. Consistently surpassed aggressive quarterly

goals

. Obtained SBLI license

. Member, Quality Improvement Team

EDUCATION: NORWALK COMMUNITY COLLEGE, attended, Norwalk, CT

S.U.N.Y., attended, Plattsburgh, NY

References available upon request

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