Project Manager Quality

Dree Hise

SEATTLE, WA *****

480-***-**** ? ********@*****.***

Summary

. Multi-faceted professional with 12 years of diverse project

management, quality consulting and career coaching experience in both

corporate and entrepreneurial environments

. Skilled facilitator with natural aptitude for creating alignment

across populations with competing priorities and strategies -

coordinated complex projects demanding perspectives from marketing,

IT, analytics and operations

. Process focused leader with experience guiding, championing, and

leading mid to large-scale quality initiatives resulting in cost

savings of nearly $1MM - certified Six-Sigma Green Belt, one of only

2500 certified across 205K employee population

. Results driven project manager with a disciplined approach to

planning, staffing and monitoring both technical and non-technical

initiatives having led cross-functional teams of up to 35

. Exceptional coach, mentor and leader having helped dozens of

employees, colleagues and clients advance their own personal and

professional development through both coaching and training

Experience

McDaniel-Hise and Associates, LLC, Owner/Consultant, Phoenix, AZ, 2008 -

Present

. Successfully launched career coaching business delivering personalized

guidance and strategic support for clients experiencing a wide range

of transitional experiences including job loss and workforce re-entry

. Grew client portfolio to 35 clients through innovative marketing

initiatives and referrals balancing up to 8 clients concurrently with

coaching relationships lasting from eight weeks to six months

. Partnered with outside marketing, IT and design consultants creating a

compelling brand image, integrated business plan, vision and mission

strategically positioning business for future evolution and growth

. Completed rigorous six-month coaching certification program through

Martha Beck Inc. and acquired an extensive library of resources adding

distinctive value to clients

Novon Consulting, Project Consultant, Phoenix, AZ, 2007 - 2008

. Contracted to oversee technology development and support for 75-

employee branch location of Ameriprise, one of the nation's leading

financial planning organizations with over 2MM customers and $372B in

managed assets

. Successfully facilitated interaction between marketing, technology and

analytics ensuring all user requirements, business/technology

solutions and implementations were aligned with overall budget and

project objectives

. Led a decentralized cross-functional team of 30 responsible for

developing a universal methodology for measuring results of more than

50 annual direct mail campaigns targeting audiences of existing and

potential customers

o Effectively coordinated weekly debriefing sessions throughout

course of project ensuring key stakeholders were informed and in

agreement - successfully facilitated resolution of complex

project barriers and conflicts

. Championed deployment of executive-sponsored quality program including

the launch of a new cross-functional team-based business model

designed to reduce project cycle time and drive the impact of

deliverables

Bank of America, Phoenix, AZ

Process Design Consultant, 2004 - 2007

. Drove Six Sigma methodology within Analysis and Information Management

(AIM) division, a team of 450 associates responsible for acquiring,

managing and segmenting data of more than 29MM account holders

nationwide

. Successfully spearheaded 15 major quality initiatives optimizing

critical business continuity processes - oversaw budgeting, resource

allocation and management of teams of up to 12

. Fully integrated business continuity plan and on-boarding processes

reducing training time from three-weeks to one day generating more

than $10K in additional revenue per hire

. Coached and mentored 15 associates leading Green Belt certification

initiatives assisting with the generation of cost savings of more than

$825,000

Quality Manager, 2002 - 2004

. Selected as one of only 2500 out of 205,000 employees entrusted to

deploy newly adopted Six-Sigma methodology across Bank of America -

successfully completed nine-months of rigorous training and testing

. Partnered with AIM's Data Manager to drive major database improvements

enhancing quality of more than 400 data elements and capturing annual

savings of more than $980K - earned Green Belt certification as a

result of project

. Led and facilitated implementation of several continual process

improvements across team of three programmers responsible for running

high volume daily production of delinquent credit card accounts

representing up to 5% of the more than 29MM cardholders

o Sponsored and mentored junior quality consultant collectively

generating more than $825K in annual savings

Project Consultant, 2000 - 2002

. Recruited to oversee planning, design and implementation of critical

technology projects for fast-growing credit card division representing

80% of bank's total revenues - division grew from 75 to 450 employees

over seven years

. Co-led 15-person executive-sponsored team commissioned to resolve

significant data and process issues within database allowing for

future growth and capability - achieved 100% of deliverables after six

months

. Directed and oversaw the development of division's first-ever Standard

Operating Procedural Manual reflecting more than 20 key work processes

resulting in measurable efficiencies and improved communication

. Sponsored as one of only 2,000 employees companywide to deliver

cultural and integration support training to more than 160 new

division employees following major corporate merger

. Awarded company's prestigious Company Excellence in Leadership Award

(CELA) honoring only a few employees annually for innovation and

accountability

Relations Manager, 1998 - 2000

. Negotiated, implemented and managed contracts with a portfolio of up

to 25 equipment vendors generating cost savings of over $5MM in a

three-year period - consulted regularly with 50 Business Managers

. Recruited to lead five three-day soft-skill workshops designed to help

eliminate cultural barriers arising from recent merger activity -

trained groups of up to 30 utilizing both lecture-based and

interactive techniques

Education

Ottawa University - Phoenix, AZ

. Bachelor of Arts in Human Resources

Activities/Interests

. Dale Carnegie Leadership Training, Participant, 1999

. Travel by ferry or train, farmers' markets and living near water

. Supporting Room To Read and Book-It Repertory Theatre

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