Customer Service Management
Resume:
Pierre-Richard Romain
Miramar, FL 33027
Cell: 954-***-****; Home: 954-***-****
abm0ek@r.postjobfree.com
OBJECTIVE
Seeking a position in human resource where academic foundation, along with
strengths in customer service, will be of value.
EDUCATION
Bachelor of Business Administration, Management Information Systems
Florida International University, Miami, FL, Summer 2004
Master of Science, Human Resource Management
Nova Southeastern University, Ft-Lauderdale, FL, Spring 2009
RELEVANT COURSEWORK
Organization & Management Operations Management Strategic Management
Measuring Human Resources Strategic Human Resource Management
Employee Relations
SIGNIFICANT SKILLS
Knowledge of employment laws such as Title VII, ADA, FLSA, and FMLA
Understanding of HRIS system
Solid organizational, time & task management skills
Strong interpersonal, communication and customer service skills
Proficiency in Microsoft Office, Visio, MS Project, and SAP R/3
Skilled in using XP Professional, Windows 2000, and Windows ME
RELEVANT PROJECTS
Built a talent management handbook with the assistance of group members
Conducted an in-depth training program by performing a Needs Assessment,
Design and Development, Implementation, and an Evaluation of an
organizational problem
Performed a group presentation in which a new HR measuring system was
offered as a method to improve a corporation's efficiency
INTERNSHIP EXPERIENCE
Information Management Intern, Peter Deutsch for Senate Campaign,
Hollywood, FL,
February 2004 - May 2004
Maintained confidential files and records of contributors
Worked on various projects using a relational database built with Microsoft
Access and within Microsoft Office Professional.
Used Microsoft Access to build a relational database, and create forms and
reports.
Performed tasks for projects using MS Project.
PROFESSIONAL AFFILIATION
The Society of Human Resource Management
EXPERIENCE
Student Accounts Representative, Kaplan University, Ft Lauderdale, FL,
August 2007 -present
Handled student accounts pertaining to financial matters
Bring delinquent accounts current by working out satisfactory payment
Prepare and provide regular financial reports including aging, and write
off
Processed student payments
Collections Representative, Resorts Advantage, Miami, FL, October 2005 -
August 2007
Manage multiple contracts and accounts
Responsible for incoming/outgoing calls
Process member payments from negligent or delinquent members
Assisted management in training new employees
Sales Associate, The Sports Authority, Pembroke Pines, FL, August 1999 -
October 2005
Handled all customers phone inquires and catalog ordering
Sold sporting equipment to customers
Entered purchase orders and invoices for customer orders using Microsoft
Access
Assisted in stocking the department and resolving customer problems
LANGUAGES
Fluent in French
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