Customer Service Supply Chain
Resume:
Daniel M. O'Connell
Fairport, NY 14450
********@*********.**.***
Professiona
l Profile Supply Chain Executive
Adept problem solver focused on defining and delivering value to the
customer. Accomplished record in the line management of manufacturing
and supply chain operations. Expertise in leading strategic change and
improving productivity in multi-division, decentralized environments
with cross-functional teams. Proficient in identifying business
priorities and developing key metrics supporting data driven decision
making and process improvements.
Expertise includes:
System development and network simulation
Negotiation and procurement of products and services
Warehousing operations and organization
Distribution mergers and consolidations
Production capacity analysis and reconfiguration
Lean Management, Value Stream Mapping and application of Six Sigma tools
Professiona
l SIMONTON WINDOWS (a Fortune Brands Company) Parkersburg, WV January 2008
Experience - November 2009
Corporate Manager of Logistics Planning and Strategy
September 2008 - November 2009
Drove process and performance improvement in supply chain driven
organization, producing and delivering products within five business
days from order receipt. Led total logistics assessment and
restructuring targeting a 15% reduction of $30 million annual logistics
expenditure.
Reconfigured delivery network to include pool distribution locations
utilizing lean cross-docking methods. Initial phase generated annual
savings in excess of $1 million.
Established team-operated continuous routing, reducing transportation
costs by $250K while accelerating customer deliveries to key market
areas.
Reduced annual fixed operating costs by $1.2 million by downsizing fleet
in alignment with lower seasonal volume. Supplemented fleet with
contract carriers during high volume period, further reducing
transportation costs for that activity by 40%.
Acquired contract carrier operating authority and established commercial
backhaul program.
Material Planning Logistics Manager
January 2008 - September 2008
Responsible for management of materials, transportation and inventory
activities at a 3-facility manufacturing operation. Led strategic
logistics improvements.
Reduced annual transportation costs by $640K by contracting unbalanced
fleet activity to one-way contract carriers. Eliminated 93% of empty
fleet miles on interplant runs in 4-month period.
Doubled annual inventory turns on key commodities to 40 per year while
reducing product cost by combining orders for multiple locations and by
cross-docking.
Realized $300K annual cost savings by closing external warehouse and
reorganizing internal operation.
Director, Supply Chain Consulting
2002 - 2007
EMERALD ENTERPRISES Fairport, NY
Practice focused on tactical and strategic analysis of supply chain
operations. Established meaningful metrics and processes driving
world-class customer satisfaction and operations performance. Applied
Lean Management and Six Sigma tools to continuously improve operational
and marketing performance.
Engaged by international food and beverage manufacturer to evaluate,
improve and document processes, as well as train employees to use
recently installed SAP WMS effectively. Led programs to engage employees
in identifying the tools required to improve productivity and remove
obstacles detrimental to doing the job effectively. Accomplished key
objective: improving performance in inventory accuracy in order to pass
a Sarbanes Oxley audit. Inventory accuracy rose from 86% to over 97%,
and the audit yielded 100% accuracy for all counts.
Developed building specifications, operating procedures, hazmat training
requirements and pricing logic for 3PL operation outsourcing chemical
logistics for a Fortune 500 organization.
Designed and implemented hazardous materials training and security
program for an international ammunition distributor.
Director of Distribution and Strategic Analysis
1989 - 2002 ROCHESTER MIDLAND CORPORATION Rochester,
NY
Directed distribution, production planning, inventory management and
customer service activities of specialty chemical and personal care
products company with 6 divisions, 3 U.S. production sites and 8
distribution centers. Direct chemical production activities at
Rochester site. Led and implemented distribution and production
strategies to achieve customer service objectives while minimizing
logistics cost. Led corporate strategic initiatives and projects.
Led total business assessment with a grant from the New York State
Industrial Effectiveness Program. Concurrently established a corporate
TQM program focused on improving product quality and process
effectiveness using cross-functional teams applying lean management
techniques and six sigma tools. Led Quality Incident Resolution team
chartered to foster continuous performance improvement through root
cause analysis and process alteration, focusing on accountability and
quantified results.
Developed and implemented strategic plan to eliminate 19 warehouses in
the distribution network, reducing logistics cost by 20% while improving
customer service and inventory turns.
Reengineered warehouse operations, installing an Oracle Applications
locator system and radio frequency bar code scanning inventory
interface. Project increased labor output 22% while reducing picking
errors by 40%.
Achieved 98% inventory accuracy by synchronizing data entry with product
flow and ABC cycle counting.
Led the design and implementation of a customer satisfaction survey and
improvement program.
Realized annual savings in excess of $200,000 by conducting a national
transportation bid process. Established EDI billing and payment program
with key vendors.
Reduced order cycle time by 50% while increasing fill rate to over 97%.
Implemented Oracle Applications ERP system for production planning,
warehousing and inventory management.
Established corporate training and compliance program for handling
hazardous materials.
Corporate Manager Transportation and Warehousing
1983 - 1988 R. T. FRENCH COMPANY
(RECKITT & BENCKISER, N.A.) Rochester, NY
Overall management responsibility for national distribution of products
to customers for grocery conglomerate with nine U.S. manufacturing sites
and four primary distribution centers. Accountable for annual budget in
excess of $15 million. Formulate network strategy for immediate and
long-term distribution of products in a cost-effective manner while
meeting or exceeding customer service standards. Negotiate national
transportation and warehousing contracts.
Evaluated synergies of four distribution mergers and implemented network
consolidations resulting in annual savings in excess of $2 million.
Reduced annual corporate public warehouse expense by 40% through
consolidation of inventories and negotiation of more favorable
contracts.
Led development and implementation of a management information system
designed to measure distribution performance and analyze impact of new
distribution strategies.
Realized $300K in annual savings by controlling routing of inbound
shipments.
Education
M.B.A. Marketing/ International Business
Rochester Institute of Technology, Rochester, NY
B.S. Mathematics and Economics
University of Massachusetts (BSC), Boston, MA
Affiliation
s Council of Supply Chain Management Professionals Past President,
Western NY Roundtable
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