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Customer Service Supply Chain

Location:
Fairport, NY, 14450
Posted:
April 05, 2010

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Resume:

Daniel M. O'Connell

** ***** ***** ***

Fairport, NY 14450

585-***-****

abm0e2@r.postjobfree.com

Professiona

l Profile Supply Chain Executive

Adept problem solver focused on defining and delivering value to the

customer. Accomplished record in the line management of manufacturing

and supply chain operations. Expertise in leading strategic change and

improving productivity in multi-division, decentralized environments

with cross-functional teams. Proficient in identifying business

priorities and developing key metrics supporting data driven decision

making and process improvements.

Expertise includes:

System development and network simulation

Negotiation and procurement of products and services

Warehousing operations and organization

Distribution mergers and consolidations

Production capacity analysis and reconfiguration

Lean Management, Value Stream Mapping and application of Six Sigma tools

Professiona

l SIMONTON WINDOWS (a Fortune Brands Company) Parkersburg, WV January 2008

Experience - November 2009

Corporate Manager of Logistics Planning and Strategy

September 2008 - November 2009

Drove process and performance improvement in supply chain driven

organization, producing and delivering products within five business

days from order receipt. Led total logistics assessment and

restructuring targeting a 15% reduction of $30 million annual logistics

expenditure.

Reconfigured delivery network to include pool distribution locations

utilizing lean cross-docking methods. Initial phase generated annual

savings in excess of $1 million.

Established team-operated continuous routing, reducing transportation

costs by $250K while accelerating customer deliveries to key market

areas.

Reduced annual fixed operating costs by $1.2 million by downsizing fleet

in alignment with lower seasonal volume. Supplemented fleet with

contract carriers during high volume period, further reducing

transportation costs for that activity by 40%.

Acquired contract carrier operating authority and established commercial

backhaul program.

Material Planning Logistics Manager

January 2008 - September 2008

Responsible for management of materials, transportation and inventory

activities at a 3-facility manufacturing operation. Led strategic

logistics improvements.

Reduced annual transportation costs by $640K by contracting unbalanced

fleet activity to one-way contract carriers. Eliminated 93% of empty

fleet miles on interplant runs in 4-month period.

Doubled annual inventory turns on key commodities to 40 per year while

reducing product cost by combining orders for multiple locations and by

cross-docking.

Realized $300K annual cost savings by closing external warehouse and

reorganizing internal operation.

Director, Supply Chain Consulting

2002 - 2007

EMERALD ENTERPRISES Fairport, NY

Practice focused on tactical and strategic analysis of supply chain

operations. Established meaningful metrics and processes driving

world-class customer satisfaction and operations performance. Applied

Lean Management and Six Sigma tools to continuously improve operational

and marketing performance.

Engaged by international food and beverage manufacturer to evaluate,

improve and document processes, as well as train employees to use

recently installed SAP WMS effectively. Led programs to engage employees

in identifying the tools required to improve productivity and remove

obstacles detrimental to doing the job effectively. Accomplished key

objective: improving performance in inventory accuracy in order to pass

a Sarbanes Oxley audit. Inventory accuracy rose from 86% to over 97%,

and the audit yielded 100% accuracy for all counts.

Developed building specifications, operating procedures, hazmat training

requirements and pricing logic for 3PL operation outsourcing chemical

logistics for a Fortune 500 organization.

Designed and implemented hazardous materials training and security

program for an international ammunition distributor.

Director of Distribution and Strategic Analysis

1989 - 2002 ROCHESTER MIDLAND CORPORATION Rochester,

NY

Directed distribution, production planning, inventory management and

customer service activities of specialty chemical and personal care

products company with 6 divisions, 3 U.S. production sites and 8

distribution centers. Direct chemical production activities at

Rochester site. Led and implemented distribution and production

strategies to achieve customer service objectives while minimizing

logistics cost. Led corporate strategic initiatives and projects.

Led total business assessment with a grant from the New York State

Industrial Effectiveness Program. Concurrently established a corporate

TQM program focused on improving product quality and process

effectiveness using cross-functional teams applying lean management

techniques and six sigma tools. Led Quality Incident Resolution team

chartered to foster continuous performance improvement through root

cause analysis and process alteration, focusing on accountability and

quantified results.

Developed and implemented strategic plan to eliminate 19 warehouses in

the distribution network, reducing logistics cost by 20% while improving

customer service and inventory turns.

Reengineered warehouse operations, installing an Oracle Applications

locator system and radio frequency bar code scanning inventory

interface. Project increased labor output 22% while reducing picking

errors by 40%.

Achieved 98% inventory accuracy by synchronizing data entry with product

flow and ABC cycle counting.

Led the design and implementation of a customer satisfaction survey and

improvement program.

Realized annual savings in excess of $200,000 by conducting a national

transportation bid process. Established EDI billing and payment program

with key vendors.

Reduced order cycle time by 50% while increasing fill rate to over 97%.

Implemented Oracle Applications ERP system for production planning,

warehousing and inventory management.

Established corporate training and compliance program for handling

hazardous materials.

Corporate Manager Transportation and Warehousing

1983 - 1988 R. T. FRENCH COMPANY

(RECKITT & BENCKISER, N.A.) Rochester, NY

Overall management responsibility for national distribution of products

to customers for grocery conglomerate with nine U.S. manufacturing sites

and four primary distribution centers. Accountable for annual budget in

excess of $15 million. Formulate network strategy for immediate and

long-term distribution of products in a cost-effective manner while

meeting or exceeding customer service standards. Negotiate national

transportation and warehousing contracts.

Evaluated synergies of four distribution mergers and implemented network

consolidations resulting in annual savings in excess of $2 million.

Reduced annual corporate public warehouse expense by 40% through

consolidation of inventories and negotiation of more favorable

contracts.

Led development and implementation of a management information system

designed to measure distribution performance and analyze impact of new

distribution strategies.

Realized $300K in annual savings by controlling routing of inbound

shipments.

Education

M.B.A. Marketing/ International Business

Rochester Institute of Technology, Rochester, NY

B.S. Mathematics and Economics

University of Massachusetts (BSC), Boston, MA

Affiliation

s Council of Supply Chain Management Professionals Past President,

Western NY Roundtable



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