Engineer Software
Resume:
Jason P. Smith
Pittsburgh, PA 15226
Home: 412-***-**** Cell: 412-***-****
**********.****@*****.***
CAREER OBJECTIVE:
Obtain a position as an engineer or related position which offers key
participation; team oriented tasks, immediate challenges, and career
opportunity.
Professional Work Experience:
Hyperactive Technologies INC
06/2009 - 02/2010
Pittsburgh, PA
Implementation Specialist:
. Plan implementations for proprietary software packages for perspective
clients along with established clients
. Strive to deliver successful rollouts for hardware and software
packages by working as a team player
. Travel onsite to assist engineers with the installation of quick
service restaurant drive thru software technologies such as: Order
Conformation Boards and Drive Thru Lane Timers; hardware solutions
such as Dell PC hardware, POS(Point of Sale) hardware; Ground Loops,
Loop Detectors and DABs(Data Acquisition Boards).
. Train the franchise owner, general managers, plus restaurant staff on
the use of the software, hardware and web reporting tools
. A great deal of knowledge with both, hardware and software allowed the
ability to train effectively
. Time management skills are very important for making sure that each
client remains properly balanced with their products running smoothly.
. Created and implemented comprehensive needs assessment mechanism to
help forecast demand for services
. Trouble Shoot issues with Crystal Reports that where not meeting the
clients specific criteria.
Teletracking Technologies INC
04/2006 - 06/2009
Pittsburgh, PA
Implementation Engineer: Onsite engineer in charge of installing,
configuring, and the creation of training materials used for product
training. This position was 100% travel. Interaction with the client was
three stages:
Engineering Week 1: Work with the hospital IT staff onsite to install
hardware such as Intel Dialogic cards for inbound phones calls to the
server as well as run and punch down standard phone lines. This included
splitting and crimping cables. Also would verify that all OS software was
installed properly. This included the Windows Server 2000 and 2003 software
along with IIS. The next step was to install Teletracking Technologies
Workflow Automation Software onto the windows server and configure the
software outlined in the client specifications and special requests. Ran
SQL scripts to import data into multiple databases that were created during
the install of Teletracking Technologies Software. Creation of the training
documents, to be used to the coming weeks, always making sure to tailor my
documentation to meet the specific needs of the department and hospital was
an intricate part of my first week onsite. To wrap up my first week I
would conduct the first part of System Administrator training, followed by
a status meeting with all department heads.
Training Week 2: Train all the users of the hospital that would have access
to the system. Training classes ran every hour throughout the day.
Training included a variety of users on different aspects of the system,
including use of the GUI as well as phone and general pager functions
Go-Live Week 3: This was the week that the client hospital went live with
the Teletracking Technologies Software. Assisted with any needs the users
had during this week. This could mean last minute training or running to
the different departments within the hospital to ensure that all users were
using the system properly.
Technical Support Engineer
Responsibilities included remotely supporting Teletracking Technologies
client user's by diagnosing and resolving issues in a timely manner via
telecommunications, primarily phone and email. Used the following remote
control utilizes: Remote Desktop Protocol, PC Anywhere, Dame Ware and VNC.
Worked within a team setting to handle a high volume of calls during 24/7
shifts. Knowledge of Windows Workstation as well as Windows Server OS was
essential to position. It was necessary to determine if issues were
related to Teletracking Technologies Software or something related to the
OS. If issue was within Teletracking Technologies Software would created
test servers to recreate the issue to determine a resolution. SQL Duties
included performing general SQL database maintenance by creating scripts
and running them against the client's databases, installing both SQL 2000
and 2005 on the clients' production and test servers, detaching and
reattaching SQL databases within the client's SQL servers. Making full
back up of SQL databases to restore to new SQL servers, client back up SQL
servers, or in-house test SQL servers for testing purposes was a weekly if
not daily occurrence. Documented all software defects and reported them to
the Q/A Department for immediate resolution.
Mellon Financial Corporation (Robert J DePaul & Associates Inc)
05/2005 - 04/2006
Pittsburgh, PA
CSD Helpdesk Technician II
Responsibilities included taking inbound phone calls from both internal and
external clients. Troubleshooting software issues, escalating hardware and
network issues as well as password resets were daily tasks. Using remote
control utilities such as Dame Ware, SMS, Remote desktop and XP to XP
remote assistance to fix a wide array of software issues, troubleshooting
Microsoft Office 97, 2000, XP and 2003 issues such as Outlook crashes and
program failures where all part of my daily workload. Uninstalling and re-
installing all Mellon used software, running vbs scripts for rights. Used
triage to fix unfamiliar problems as well as escalated issued to help
resolution. Also met and excided the call statistics set by the help desk
manager. Worked the helpdesk ticket queues in Service Center and resolved
ticket issues promptly.
MEDRAD, INC. (All-Tech Staffing)
06/2004 - 05/2005
Indianola, PA
IRT Support Specialist
As the primary point of contact for all MEDRAD North America users, I
handled phone calls from local users as well as Field service and Sales
representatives on a daily basis. Ability to diagnose and resolve a wide
array of issues including, remote VPN access, hard drive failures,
Microsoft Windows and Office errors and both IBM PC and Laptop hardware
issue. Technical ability to perform hard drive, motherboard and RAM swap
outs for IBM T series laptops were an everyday task. Ability to diagnose
and resolve system hardware issues on HP, Compaq and IBM desktops was also
essential to my position. Main focus was on a speedy turnaround time while
offering high quality tech support.
Kennametal INC. (TEK-Systems)
01/2004 -05/2004
Latrobe, PA
Help Desk Analyst
As part of the Global Support Team responsibilities included answering
phone calls on an array of issues. Dealt with the following issues: account
lockouts in Windows, Lotus, SAP and Black Book applications, modem and VPN
connectivity issues, as well as KLS (UNIX) system to maintain users,
printers and scales. Used the Remedy ticket system with PC Support issues
opened during the day and to have a users escalated to the next level of
support. While working the position I gained a basic understanding of SAP
Business system, maintained user accounts and performed transport moves
from Development to Test to Productions environments.
Education: ICM School of Business
Degree: Associate Degree in Specialized Business, Computer
Management Network Engineer 6/2003
Hardware and Software Knowledge:
. Microsoft Windows NT 4.0, 2000, 2003 Server platforms
. Microsoft Active Directory
. Microsoft Windows XP
. Microsoft Windows Vista
. Microsoft Windows 7
. Microsoft Office 97, 2000, 2007
. Microsoft SQL Server 2000, 2005, 2008
. Microsoft Exchange Server Administration
. Symantec Ghost imaging software
. Intel Dialogic Software
. PC Platform Hardware, Motherboards, Expansion Cards
. Server Platform Hardware, Motherboards, Expansion cards
. Intel Dialogic Server Boards
. Crystal Reports 2008
Proprietary software:
. Teletracking Product Suite including, Service Tracking, Bed Tracking,
Transport Tracking, Transport Tracking XT,
CMS (Capacity Management Suite) XT, Patient Tracking OR and HL7
Compliant software
. Hyperactive Product Suite including HyperActive Bob, Hyperview and
QTimer
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