Sales Customer Service

William J. Somsak

**** ***** ***** **, *******, WA 98205

Email: ****************@*****.***, Cell: 206-***-****

Experienced Sales Manager

Territory Sales Management * Goal oriented * Innovation and Leadership

A sales and management professional with 20 years experience in the telecommunications and sports arena with a

focus in managing a successful team to achieve sales goals. Expertise in General Management, Territory Sales

Management, Retail Store Management, Account Management, and Customer Service. Proven ability to work to

develop and lead a team when called upon in a retail store, office, or unstructured sales focused environment. Self

motivated by nature and will create new applications or methods to improve efficiency in production or sales.

Professional Skills

Field Sales Expertise Customer Service Focused

Experienced in Sales Presentation Operational Innovations

Successful Account Developer Streamlining and Efficiency

Leadership by Example and Direction Time Management Proficient

Salesforce.com Reporting Efficient Field Training Techniques

Professional Experience

Jitterbug by GreatCall, Inc

Territory Sales Manager/Retail Channel Associate (08/2009 03/2010)

Managed all retail sales in the Pacific Northwest, including Seattle, Portland, Spokane, Salem, Bellingham, Silverdale.

Partners included Best Buy, Sears, Radio Shack franchisees, Wireless stores, and Hearing Centers. Was responsible

for in store sales events, trainings, and achieving sales goals with the famous level of Jitterbug customer service.

Accomplishments:

Increased accounts in territory from 40 to 90 in first year

Managed one of the top 3 most profitable regions in the US for Jitterbug

#1 in the US for 2009 3Q and 4Q with over 100% to goal (129% in March 2010)

Excelled in new business development adding 5 new doors in Q1 2010

Qwest Communications, Seattle, WA

Territory Sales Manager (10/2007 10/2008)

Qwest Strategic Partners Group, NW Washington. Responsible for driving sales in our indirect partners through

weekly visits, department and one on one trainings, in store events for Best Buy, Circuit City, Wal Mart, and

independent satellite dealers. Managed 25 locations in Seattle, Bellevue, Lynnwood, Bellingham, Silverdale,

Bremerton, Poulsbo, Sequim, and Port Angeles.

Accomplishments:

Increased accounts in territory from 9 to 25 in one year

Increased sales in the Independent Dealer sector by 1000% + in Seattle and Bellingham

#1 in the NW for March 2008 with 134% to objective and #1 in WA in Sept with 115%

#1 in sales for Master Agents/Independent dealers in Washington for 2008

William J. Somsak . Page 2

Sprint Corporate Store #498 Lynnwood, WA

Assistant Store Manager (09/2006 – 09/2007)

Major job responsibilities included day to day training and supervision of sales team and providing help to manager in

daily and weekly paperwork and planogram merchandising.

Accomplishments:

#2 out of 120+ reps in the district in Activations in March 2007

#2 out of 120+ reps in the district in Accessories in February 2007

Promoted from Lead to Assistant Store Manager in Summer 2007

Consistent top scores in CSAT during entire employment

Sports Treasures, Orange, CA

General Manager (03/2003 – 08/2006)

Sports Apparel and Collectibles Retail Stores and Distribution Center in Orange County, California. Major job

responsibilities include the operational management of the company, supervision of 20 50 employees, product

purchasing, custom jersey program, and eBay sales.

Accomplishments:

Expanded business from 3 to 9 locations plus new distribution center

Increased eBay sales from 100+ auctions to 2500+ at one time

Created a custom jersey program to offer customers a more personal touch to products

Designed new shipping program to increase profits for e commerce division

JR’s Sports, Orange, CA

National Sales Manager (10/1998 – 02/2003)

Oversaw operations at our Distribution Center in Orange, CA. Major job responsibilities included running day to day

operations which involved running the wholesale division, supervising shipping, and assisting the E Commerce

department by managing our largest fulfillment account Online Sports.

Accomplishments:

Helped grow from minor company to one of the largest sports distribution and internet fulfillment firms in the

U.S.

Updated and streamlined our shipping process to accommodate for our huge growth

Managed our nationwide wholesale division to an extremely successful level

Designed, implemented, and managed our jersey customization program which added extra profits to the

bottom line

William J. Somsak . Page 3

Education, Training, and Proficiency

Education

Business Administration with a focus in Entrepreneurial Management – Attended one of the top business

schools in the nation for 4 years at California State University at Fullerton, 09/1988 – 06/1992 with a GPA of 3.0.

Professional Development

CPNI Training – Sprint 2007

CPNI Training – Qwest 2007, 2008

Power Prospecting – Qwest 2007

Expanding Your Customer Base – Qwest 2007

Sales Motivation – Qwest 2007

Business Systems Proficiency

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Salesforce.com

Sprint and Nextel Activation Systems

Best Buy and WalMart in store Ordering Tools

Professional References

Available upon request

Contact this candidate