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Training Project

Location:
Linthicum Heights, MD, 21090
Posted:
April 06, 2010

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Resume:

Terrance Pittman

*** ******** ******* **.

Linthicum Heights, MD 21090

704-***-****

980-***-****

********@***.***

Objective

To become a team player in your corporation by utilizing my strong work ethics and ability to coordinate

multiple projects in a fast paced environment while thinking outside the “box.”

Summary

10 years experience in Corporate Writing and excellent in documenting procedures and policies

Web writer

• Experience includes procedural and policy documentation, corporate writing, facilitation/presentation,

marketing documentation, graphics, financial documentation, writing software documentation, user

manuals, operations manuals, course development materials, systems and reports documentation

• Proficient in preparing technical documents and possess strong interviewing skills

• Possess excellent verbal and written communication skills

Education

Benedict College, Columbia, SC 1992

BA – English (Business Writing)

Technical Skills

• SNAG-IT 8, SharePoint Portal, Microsoft Office Suite (PowerPoint, Word, Excel, Access), ROBOhelp,

Visio, Adobe (Acrobat / In Design), Remedy, JD Edwards, BAAN

Professional Experience

Wachovia Bank 2007 – 2008

Technical Writer

• Created bank wide web communication articles

• Created process and procedure documents

• Assisted in redesign of web page

• Created online technical instillation guides

• Interviewed SME’s and “translated” technical information into terms for non-technical audiences (end

users)

• Conducted project team meetings

• Created and conducted webinars

• TDM for the DAR (Distribution Aggregation Refresh) project

• Researched and report statistical information

• Created reward/incentive plans for system use/participation

• Created tables and timelines for project launches

• Initiated changes and corrections during network upgrades and refreshes

• Maintained softcopies / hardcopies of WINDOWS and LINUX documentation

• Maintained softcopies / hardcopies of network cable tracing / location

o UNIX, LAN, NTEL

Microsoft Office products, various internal banking systems

Bovis Lend Lease 2007

Technical Writer

• Initiated and maintained written correspondence used in THE HIVE (Bovis’ International internal web news

site)

• Created process and procedure documents

• Interviewed SME’s and “translated” technical information into terms for non-technical audiences (end

users)

• CMS / LMS

• Reported I/T Department updates, I/T Department events and training sessions and I/T companywide

surveys on corporate web

• Published / posted minutes, progress charts and information on corporate web

• Created online correspondence for entire BLL Corporation (Domestic and International) and assisted upper

management with corporate wide I/T projects

• Completely revamped downloading instructions and created training reference guide for the EOS Usage

System for usage Nationally and Internationally

• Completely recreated PROLOG 2007 User Manual for National company training (488 pages)

• Tracked and posted monthly employee usage stats / spreadsheets for internal “web suggestion section,”

(used in National monthly conference calls)

• Assisted department upper management with various / miscellaneous Visio and PowerPoint presentation

updates and editing for International company wide usage

SNAG-IT, SharePoint Portal, Microsoft Office Suite, Visio, Adobe

Wachovia Bank 2006 – 2007

Project Coordinator

• Created, maintained and balanced confidential spreadsheet information / RFP’s for the CIB department

• Interviewed SME’s and “translated” technical information into terms for non-technical audiences (end

users)

• Maintained contracts /RFP’s

• Maintained Bank database

Microsoft Office products, various internal banking systems

Lending Tree 2005 - 2006

Technical Writer / Web writer

• Responsible for building online webinars (PowerPoint presentations), webinar delivery (virtual / in-person),

training information creation and compliance for the Accounting Department

• Sarbanes Oxley experience

• Interviewed SME’s and “translated” technical information into terms for non-technical audiences (end

users)

• Created process and procedure documents

• VLE

• CMS

• Maintained Accounting section on corporate web

• Proofread and edited online content

• Created Online Billing reference manuals for internal / external customer use

• Facilitated follow up conferences for project focus

• Created training materials for internal training functions (system use and functions)

• Created and developed process for project feedback / surveys

• Designed department training program and materials

Microsoft Office Suite

Flag Bank (formerly First Capital Bank) 2004 – 2005

Documentation Specialist

• Designed policy and procedures, trained internal / external customers on Bank products and services, legal

documents and customer compliance for the SBA Department

• Maintained / monitored departmental policy and procedures (alerted staff and external customers of

amendments)

• Created legal documents on behalf of the Bank (letters, contracts and amendments)

• Created process for project storage and maintenance

Microsoft Office Suite

Source One Healthcare Technologies 2003 – 2004

Technical Writer

• Responsible for building online webinars, webinar presentation (virtual / in-person), staff training, training

information creation and compliance

• Interviewed SME’s and “translated” technical information into terms for non-technical audiences (end

users)

• Created process and procedure documents

• VLE

• CMS / LMS

• Created collections / billing training materials for internal customer use

• Compliance

• Facilitated internal training including one on one, classroom and virtual /phone / webinar training sessions

• Created and disseminated correspondence (policy and procedure amendments and new product services) on

behalf of the company

• Executive Management interaction (including CEO and CFO)

• Credit Analyzation

• Evaluated and surveyed training methods

JD Edwards, BAAN, ROBO Help, Microsoft Office Suite

Charter One Bank / Charter One Mortgage 2001 - 2002

Documentation Specialist

• Designed policy and procedures, trained internal / external customers on Bank products and services on

company intranet

• Loss mitigation

• Loan modification

• Home Equity Lines of Credit

• Created training materials

• Initiated and maintained contracts and written correspondence

• Monthly dialer stats / spreadsheets

• Credit Analyzation

• Management interaction (including CEOs, CFOs and corporate presidents)

Microsoft Office Suite, ACH, DDA, VISTA, AS400, FDR



Contact this candidate