Terrance Pittman
Linthicum Heights, MD 21090
********@***.***
Objective
To become a team player in your corporation by utilizing my strong work ethics and ability to coordinate
multiple projects in a fast paced environment while thinking outside the “box.”
Summary
10 years experience in Corporate Writing and excellent in documenting procedures and policies
Web writer
• Experience includes procedural and policy documentation, corporate writing, facilitation/presentation,
marketing documentation, graphics, financial documentation, writing software documentation, user
manuals, operations manuals, course development materials, systems and reports documentation
• Proficient in preparing technical documents and possess strong interviewing skills
• Possess excellent verbal and written communication skills
Education
Benedict College, Columbia, SC 1992
BA – English (Business Writing)
Technical Skills
• SNAG-IT 8, SharePoint Portal, Microsoft Office Suite (PowerPoint, Word, Excel, Access), ROBOhelp,
Visio, Adobe (Acrobat / In Design), Remedy, JD Edwards, BAAN
Professional Experience
Wachovia Bank 2007 – 2008
Technical Writer
• Created bank wide web communication articles
• Created process and procedure documents
• Assisted in redesign of web page
• Created online technical instillation guides
• Interviewed SME’s and “translated” technical information into terms for non-technical audiences (end
users)
• Conducted project team meetings
• Created and conducted webinars
• TDM for the DAR (Distribution Aggregation Refresh) project
• Researched and report statistical information
• Created reward/incentive plans for system use/participation
• Created tables and timelines for project launches
• Initiated changes and corrections during network upgrades and refreshes
• Maintained softcopies / hardcopies of WINDOWS and LINUX documentation
• Maintained softcopies / hardcopies of network cable tracing / location
o UNIX, LAN, NTEL
Microsoft Office products, various internal banking systems
Bovis Lend Lease 2007
Technical Writer
• Initiated and maintained written correspondence used in THE HIVE (Bovis’ International internal web news
site)
• Created process and procedure documents
• Interviewed SME’s and “translated” technical information into terms for non-technical audiences (end
users)
• CMS / LMS
• Reported I/T Department updates, I/T Department events and training sessions and I/T companywide
surveys on corporate web
• Published / posted minutes, progress charts and information on corporate web
• Created online correspondence for entire BLL Corporation (Domestic and International) and assisted upper
management with corporate wide I/T projects
• Completely revamped downloading instructions and created training reference guide for the EOS Usage
System for usage Nationally and Internationally
• Completely recreated PROLOG 2007 User Manual for National company training (488 pages)
• Tracked and posted monthly employee usage stats / spreadsheets for internal “web suggestion section,”
(used in National monthly conference calls)
• Assisted department upper management with various / miscellaneous Visio and PowerPoint presentation
updates and editing for International company wide usage
SNAG-IT, SharePoint Portal, Microsoft Office Suite, Visio, Adobe
Wachovia Bank 2006 – 2007
Project Coordinator
• Created, maintained and balanced confidential spreadsheet information / RFP’s for the CIB department
• Interviewed SME’s and “translated” technical information into terms for non-technical audiences (end
users)
• Maintained contracts /RFP’s
• Maintained Bank database
Microsoft Office products, various internal banking systems
Lending Tree 2005 - 2006
Technical Writer / Web writer
• Responsible for building online webinars (PowerPoint presentations), webinar delivery (virtual / in-person),
training information creation and compliance for the Accounting Department
• Sarbanes Oxley experience
• Interviewed SME’s and “translated” technical information into terms for non-technical audiences (end
users)
• Created process and procedure documents
• VLE
• CMS
• Maintained Accounting section on corporate web
• Proofread and edited online content
• Created Online Billing reference manuals for internal / external customer use
• Facilitated follow up conferences for project focus
• Created training materials for internal training functions (system use and functions)
• Created and developed process for project feedback / surveys
• Designed department training program and materials
Microsoft Office Suite
Flag Bank (formerly First Capital Bank) 2004 – 2005
Documentation Specialist
• Designed policy and procedures, trained internal / external customers on Bank products and services, legal
documents and customer compliance for the SBA Department
• Maintained / monitored departmental policy and procedures (alerted staff and external customers of
amendments)
• Created legal documents on behalf of the Bank (letters, contracts and amendments)
• Created process for project storage and maintenance
Microsoft Office Suite
Source One Healthcare Technologies 2003 – 2004
Technical Writer
• Responsible for building online webinars, webinar presentation (virtual / in-person), staff training, training
information creation and compliance
• Interviewed SME’s and “translated” technical information into terms for non-technical audiences (end
users)
• Created process and procedure documents
• VLE
• CMS / LMS
• Created collections / billing training materials for internal customer use
• Compliance
• Facilitated internal training including one on one, classroom and virtual /phone / webinar training sessions
• Created and disseminated correspondence (policy and procedure amendments and new product services) on
behalf of the company
• Executive Management interaction (including CEO and CFO)
• Credit Analyzation
• Evaluated and surveyed training methods
JD Edwards, BAAN, ROBO Help, Microsoft Office Suite
Charter One Bank / Charter One Mortgage 2001 - 2002
Documentation Specialist
• Designed policy and procedures, trained internal / external customers on Bank products and services on
company intranet
• Loss mitigation
• Loan modification
• Home Equity Lines of Credit
• Created training materials
• Initiated and maintained contracts and written correspondence
• Monthly dialer stats / spreadsheets
• Credit Analyzation
• Management interaction (including CEOs, CFOs and corporate presidents)
Microsoft Office Suite, ACH, DDA, VISTA, AS400, FDR