Technician Engineer

David Okoth

*** ***** **, *********, ** *****

PHONE: 914-***-**** EMAIL: *******@*****.***

OBJECTIVE

AN IT / MIS POSITION, IMPLEMENTING IMPROVEMENTS TO THE

OPERATION AND DEVELOPMENT IN SERVER, DESKTOP AND NETWORK

OPERATIONS.

SUMMARY OF QUALIFICATIONS

CONSULTING TO BUSINESSES AND INDIVIDUALS FOR NETWORK AND

PC SUPPORT SERVICES INCLUDING AND PROVIDING THEM WITH

ONSITE AND OFFSITE TECHNICAL SUPPORT,

Experience in managing a team to achieve an intended

goal and meet SLA

Experienced Customer Support Technician in system

services, planning, system integration, networks and

technical solutions.

Troubleshooting & problem solving of different technical

problems including but not limited to desktop and network

related issues.

Strong communication and interpersonal skills to support

VIP customers and earn their trust.

Project managements.

Hardware

Strong on Dell, HP and IBM Servers and Storage products.

Trained to handle various models of both desktop and

laptop computers.

Software

Qualified in Windows platform i.e. Windows NT/2000/XP/Win

7/ Windows server 2003/8. Other software knowledge

includes Windows Active Directory,

Supports SAP, Citrix Client, Visio, Manugistics and other

technical applications.

Certifications

A+(plus)- Certified in PC repair, troubleshooting &

Hardware & Software installation

.MCP- Microsoft Certified Professional.

Dell(DCSE), HP & IBM Certifications.

LAN Tech-Local Area Network Technician Course. MTI,

Poughkeepsie NY

Education

Excelsior College Present

Albany, NY

Bsc. Computer Information Systems

State University of New York- WCC 2003

Valhalla, NY

A.A.S degree in Computer Science

Co-op. College-Nairobi 1999- 1992

Nairobi, Kenya

Bsc. Business Administration

Professional experience

Oct. 2007 - March 2010

Customer Infrastructure Representative

Supports various DELL, IBM, EMC and HP products with main

focus being Dell Power Edge and Power Volts products.

Qualified in Dell Desktops and laptops troubleshooting,

repair and maintenance.

Jan 2006 - Sept. 2007 -Unisys

Customer Infrastructure Representative

Was the team lead and maintained the position of System

Technician in charge of supporting 1500 employees located

in three different campuses in Englewood Cliffs NJ.

Was involved (in formulation), supported VIP program and

ensured smooth implementation and its success.

Assisted other team members to achieve quality

performance and meet SLA

Performed the same duties as in 1999-2005 below.

April 1999 - Dec. 2005 HP Computer Corp.

New York, NY

Desktop Services Engineer

Was the team-lead of 10 Desktop Service analysts

supporting Unilever-Bestfoods employees. Ensured quality

of service, coach and develop on a daily basis to meet

the goals of the customer needs. Also ensure that SLA is

met.

Providing Desktop (technical) support for 1500 employees

in Englewood Cliffs, NJ.

Performs installations and maintenance of software and

hardware on customer equipment working primarily on site.

Determines site equipment requirements; outlines

interdependencies. Understands customer goals; identifies

consequences of various solutions.

Configure Microsoft products (MS outlook, internet

explorer, and office suite products. Other products

supported are but not limited (Global forecast reporting,

E-tracker, Rumba, DSS agent, Citrix Winframe, SAP).

Involved in project management and performed exemplary

well.

References

Personal and professional references available upon

request.

Contact this candidate