Customer Service Manager
Resume:
Teddy Kyriakidis
Email Address: Home
Address:
********@*******.***
East
Ridge, TN 37412
Objective:
To procure a position as a human resource manager that utilizes my strong
people skills, salesmanship, extensive business experience, strong work
ethic, and organizational development expertise to motivate and develop
employees to service their customers and to promote their products.
Education:
Walden University, Minneapolis, MN, Currently Enrolled
Pursuing Master of Science in Organizational Psychology & Development
GPA: 4.0
Emory University, Atlanta, GA, 1999
Bachelor of Arts in Psychology, Minor in Economics
GPA: 3.47
Inducted into Psi Chi and Alpha Epsilon Upsilon, honor societies based on
outstanding academic performance
Summer internship at Goodwill Industries Inc, where I tested, evaluated,
and then coached clients with physical and mental disabilities to assist
them in obtaining employment
Work Experience:
The Acropolis Four Stars Grill, Chattanooga, TN, September 1999 -
Present, GM/KM/HR Manager
- Oversee a large staff of 40-50 employees, including scheduling and
conflict resolution
- Delegate supplemental tasks to competent employees in order to ensure
completion
- Motivate, encourage and reprimand employees to ensure utmost quality of
customer service
- Collaborate with other members of management to create and implement
policies and procedures
- Correspond with 15 distributors weekly to negotiate inventory orders
- Accommodate over 1000 guests per week
- Administrate the coordination of large functions
- Accounts payable/receivable for a multi-million dollar company
- Implement and adhere to strict budgetary guidelines
- Create and maintain relationships with local private and non-profit
organizations
- Program and update computers for both POS and office terminals
- Maximize profits by implementing a reward structure for loyal patrons
- Continuously analyze company policies and training procedures
Special Skills:
Spanish - fluent in speech, high level of comprehension ability,
intermediate level of reading/writing, Proficient in Microsoft Office,
various Internet Browsers, SPSS, Intuit Easy Acct. Business System,
QuickBooks, EPSCO library database
References: Excellent references available on request
Contact this candidate