Sales Customer Service

SANDRA MURPHY

**** **** *** ***** *********, CO *0504 303-***-**** (H) ( 303-246-

**** (C) ( (*******@*************************.***)

Business professional with fifteen years diverse experience in

accounting, customer service and taxation in varying industries. A

high level of competency in the areas of research, implementing

processes and procedures and interfacing with a variety of

professionals. Accomplishments in lowering company costs, time

management and producing results.

QUALIFICATIONS:

( Ability to analyze and solve problems (

Results oriented

( Strong communication and customer service skills (

Process information effectively

( Effectively prioritize work (

Detail Oriented

EXPERIENCE:

CORPORATE EXPRESS, INC., Northglenn, CO

2006-2009

Sales Tax Accountant

( Researched and administered sales tax regulations for 45 states and

local jurisdictions to ensure proper compliance.

( With coordinated team efforts reduced sales tax exemption error

ratio by 80% over 30 month period.

( Reduced state sales and use tax audit assessments approximately

$500,000.

( Directly interfaced with state and local tax jurisdictions,

customers, and sales representatives.

( Researched sales tax rate inquiries ensuring accuracy and provided

supporting documentation as needed.

( Evaluated sales tax exemptions to determine validity and conformance

to state regulations for a customer base of over 1 million exempt

ship-to locations.

( Reviewed and reconciled time sensitive sales tax payable and use tax

accounts on a monthly basis.

( Achieved 100% compliance in service level agreements within 4 hour

turn-around on tax exception matters.

( Determined state by state taxability criteria for specific product

lines.

( Researched a national database which lead to recovery of unclaimed

property held by various states collecting over $150,000.

( Partnered with Staples personnel to transition processes and

procedures from Corporate Express to Staples.

GRAEBEL RELOCATION SERVICES WORLDWIDE, Aurora, CO 2004-

2006

Accounting Specialist

( Administered and processed confidential payroll tax withholding for

11 corporate clients inclusive of 5 Fortune 500 companies.

( Consulted corporate payroll departments on appropriate withholding

methodologies and distributions.

( Communicated company relocation policies and procedures and provided

tax implication consultation to relocating employees.

( Audited expense reports for IRS compliance, and proper payroll and

tax allocation.

( Implemented a work flow process and timely processing for household

good invoicing, effectively reducing the 30 day and over past dues to

less than 10%.

VLOGIC, INC., Firestone, CO 1999 - 2004

Office Manager

( Implemented a structured sales tax reporting system.

Filed state and local sales tax returns.

( Corresponded with taxing jurisdictions as needed.

( Established and maintained federal and state filings, business

trademarks and corporate filings and licenses.

( Managed accounts receivable, accounts payable and payroll functions.

( Developed and implemented bookkeeping procedures.

( Managed company purchase procedures. Implemented cost effective

purchase arrangements.

( Maintained bank accounts and monitored financial reports and

records.

SANDRA MURPHY

EXPERIENCE(cont.)

pg.2

MICROCENTER COMPUTERS, INC., Denver, CO

1997 - 1999

Office Administrator

( Developed accounting and bookkeeping control systems. Developed

merchandise procurement and return procedures.

( Managed payroll functions including filing all state and federal

employment taxes.

( Established and implemented city/ state sales tax collection and

reporting.

( Provided hardware and software consultation to small businesses.

( Established and implemented required federal and state reporting

requirements for rapidly growing organization.

US RELOCATION, Denver, CO

1994 -1997

Relocation Specialist

( Responsible for all phases of employee relocation including tax and

policy consultation, auditing expense statements for IRS compliance,

and proper payroll and tax allotment.

( Facilitated and enforced policies and procedures for compliance to

corporate relocation policies.

( Administered and processed payroll tax withholding for thirteen

corporate clients inclusive of 850+ employees.

( Consulted corporate payroll departments on appropriate withholding

methodologies and allocations.

( Managed and trained expense administration department personnel.

( Provided a continued awareness of client's needs and adopted new

methods or techniques as necessary.

EDUCATION/TRAINING:

B.S., Business Administration, Regis University, Denver, CO.

Major-Marketing and Management, Graduated Magna Cum Laude.

Advanced Sales & Use Tax

Colorado Dept. of Revenue Sales Tax Course

Global Relocation Taxation Issues

COMPUTER OPERATIONS EXPERIENCE:

Microsoft Office, Microsoft Word, Microsoft Excel, Oracle, Vertex Tax

Software, Equus Tax Software, CCH Tax Research NetWork, Peoplesoft

Financials, Champion Accounting (Red Wing Business), QuickBooks

Accounting, McGladry & Pullen Tax Management, Apollo Reporting

Software.

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