Customer Service Software
Resume:
Shawn David Baccus
********@*****.***, **** Satellite Avenue, Dayton, Ohio 45415 ~ Cell number
Objective
To secure a position full time as a Computer Technician or Computer
Network Specialist where I can use my current skills and develop them
to help a company succeed for future growth that would promote
advancement opportunity.
Skills
Microsoft Office Suite, Visual Basic .Net, Windows XP, 2000, Vista,
Microsoft Server 2000, DOS, Linux, Access, SQL Sever, Unix, HTML, ADP
Software, Routers, Switches / Hubs, Printers, Faxes, Copiers, PDA,
BlackBerry, LAN's, WAN's, Web Development, Networking, Intrusion
Detection, Data Loss Prevention, Customer Service, Troubleshooting,
Problem Solving, Working in Teams
Employment History
PEQ IT Services and Solutions
June 1, 2009 - Present
. Helpdesk Engineer - Troubleshoot computer network or system
issues (hardware, software)
. Install software / Perform scheduled upgrades
. Managed and create all aspects of user account in Active
Directory / Microsoft Exchange
. Reset and unlocked user accounts in all applicable software
according to business rules
. Write tickets for Field technician / Network group for scheduled
maintenance on systems
. Lead of Multiple projects - New roll outs of Backup Software
and Active Directory Organizational Units Management
Robert Half Technology (Contract Systemax)
March 30, 2009 - May 24, 2009
. Build Gaming PCs / Severs from just empty chassis to loading
software
. Prep and assemble Motherboards and PC Cases for build process
. Upload Image to Hard drives from Master Hard drive
. Stress test and test the software on the PC's after complete
assembly
Verigent (Contract State Census)
March 18, 2009 - March 20, 2009
. Uploaded data to SD cards from Master SD card
. QA SD cards to insure quality and perfection of each card and
the information stored
. Kept detailed list / Assorted cards in order and process for
shipping
Robert Half Technology (Contract at BRC Marketing)
August 01, 2008 - December 23, 2008
. Uploaded data to customer websites to ensure correct content was
displayed for accuracy (data was stored on SQL database and
delivered via Outlook).
. Edited and maintained any code errors, fixed break tags, and
formatted data in data storage.
. Assisted Web Development team with design and appearance of new
customer POS system
ITT Technical Institute (Internship at American Red Cross)
May, 10 2008 - August 01, 2008
. Managed all aspect of user accounts, server back ups, intrusion
detection, and any hardware / software issues.
. Troubleshooting network error and did break fix where relevant.
. Installed all updates and new software to work stations.
Education
ITT Technical Institute - Associate of Science, Computer Network
Systems,
August 01, 2006 - December 18, 2008
Northmont - High School, Englewood
Graduation Date: June 2005
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