Customer Service Sales

Leonard C. Jitianu

*** *** **. # *** ? Birmingham MI 48009 ? 248-***-**** ? ********@*****.***

Career Project management professional with experience in customer service and

Summary production support. Responsible and accountable for initiating, developing,

managing, coordinating and administrating new and existing technical programs.

Recognized for achieving a high level of productivity and for being a dependable

team player.

Educati Oakland University Dearborn, MI

on

Bachelor of Arts May 2005

Journalism Major

Experie Ford Business Assistance Center Dearborn, MI

nce

Team Leader: SYNC, Navigation & Ford Work Solutions Support Center

11/07 - Present

Proven high accountably, effectiveness and performance in the SYNC program.

Monitor and maintain service levels to ensure Business Analysts are properly

supporting the program.

Manage customer handling call flow processes.

Provide current status on new and existing projects. Exchange information with

the Business Partner and higher management on existing program concerns,

amendments, enhancements and launches.

Improve programs trends by acquiring feedback from customers.

Oversee Business Analyst personnel affairs including coaching and counseling.

Conduct and deliver quarterly/yearly performance appraisals.

Interview prospective new employees and provide feedback to Human Resources.

Prepare the new hire for the department.

UGA

Birmingham, MI

MI Life, Health and ADD Resident Producer

2007-2007

Sold Health, Life and AD&D Insurance products to consumers and small business

owners

COMPUTEC, Inc.

Ypsilanti, MI

Sales Manager and Lead retrieval Specialist

2000-2006

Sell, distribute, and troubleshoot lead retrieval units for conventions and

trades shows around the country.

Work registration desk, process payments and coordinate stations to ensure fast

service with minimal waiting

Construction Association of Michigan

Bloomfield Hills, MI

Manager of Member Relations

2002 - 2006

Implemented a consistent 85% retention rate for the company through direct member

contact via phone, fax and email with 300+ open house accounts simultaneously

which led to increased sales in services and products

Participate in membership sales drives and campaigns

Participate, coordinate and assist in organizing social and member-based events

Web Site Editor/IT Administrator

2002-8/2006

Responsible for the ongoing development, maintenance and constant growth of the

company web site www.cam-online.com

Responsible to troubleshoot, coordinate, oversee and resolve any network and

workstation issues as they arise; including maintenance and updates to network

and communication components/software/Hardware and Peripherals

Successfully upgraded 40+ workstations OS which included the installation of

various programs databases, ensuring compatibility to network upgrade

Updated company server to Windows Server 2003 and all workstations to be

compatible OS (Win2k & XP)

Troubleshoot, repair and restore both home and LAN-based workstations

Assistant Editor/Staff Writer

2000-2001

Assisted in the development and distribution of the Buyers Guide Publication - a

widely distributed construction phone book and member listing

Responsible for editing and proofreading updates of the publication directory

Wrote and edited articles for CAM Magazine

Broner, Inc.,

Auburn Hills, Michigan

1998-2000

Customer Service Manager

1998-2000

Managed retail Customer Service Dept. for local distributor including:

interviewing and hiring of personnel, employee performance evaluations,

departmental and individual strategic meetings and mentoring, new product roll

out trainings and workshops.

Resolved customer and interdepartmental issues/disputes in a professional and

positive manner.

Handle both National and International sales accounts, while generating and

increasing sales from customer database and prospects as well as cold calls and

leads.

Awarded: Circle of Champions for August & December of 1999

Skills Hardware

Install, configure and troubleshoot workstations, printers, scanners, memory,

routers and other commonly used hardware.

Software

Use MS Office Suite, multiple web-browsers, WISE, Intellitrack, Lucent, ORCA

Adobe Acrobat7.0, Pro, Quark, Microsoft FrontPage, HTML,.ASP, Microsoft

Publisher, Access Databases Ban Man Pro, Photoshop 7.0, WFTP, Symantec Security

10.0 Arc serve Backup Watch guard Firebox, email applications & other commonly

used software.

Operating Systems

Windows / 2000/ XP/NT/Sever 2000/Sever 2003 and Vista.

Vehicle Entertainment Systems

SYNC, Sony/Pioneer/Xanavi next-generation navigation systems & Ford Work

Solutions.

Language Skills

English

Romanian

Basic Spanish

Certifications

MI Life, Health and ADD Resident Producer

MI Chauffeur License

Contact this candidate