Project Manager Quality Assurance

Judy Olivo, PMP

Cell phone: 609-***-****

Marlton, NJ

Email Address: *********@*****.***

LinkedIn: http://www.linkedin.com/judyolivo

PROFESSIONAL SUMMARY

Judy Olivo is an experienced PMP Certified Technical Senior Project Manager who has managed large projects through full

the project life cycle. She has led and motivated organizations which consistently attained the highest profit margins (54%)

within the North American Services organization. In addition, she has directed all Professional Services application and

technical projects and resource management which led to increased utilization, high customer satisfaction levels and a

reduction in revenue leakage. Her experience includes Project Management, System Implementation, Software Development,

Quality Assurance and Infrastructure. She is highly engaged with user communities to maintain technology alignment with

their business needs. She has managed scope, quality and schedule on numerous web, client/server and mainframe projects

while consistently delivering the targeted business value. Her projects include software development and implementation,

infrastructure acquisition and installation, PMO implementation and database optimization, conversions and migrations. She

was awarded into the President’s Club for Outstanding Performance and Achievement multiple times during the last 7

years.

She has established metrics and process improvements in the areas of custom application development, deployment and

project management of package software solutions particularly in the areas of CRM, SCM, Business Intelligence, and ERP

within the CPG and Retail Industry. In addition, have vast working knowledge of the Accounting Software which captures

and reports against revenue by the services organization. Strong interpersonal, people and people management skills (e.g.

listening, coaching, facilitating, tact/diplomacy, employee relations, development, motivation, team building) to keep the staff

motivated and on track with the company goals.

Her background includes vast experience in the areas of:

PMI Capabilities Change Management Resource Allocation

Time Management Cost Controls Problem Solving

Analytical Decision Making Earned Value Analysis Issue Resolution

Negotiation Risk Management Team Motivation

Work Experience

Miles Technologies, Inc. Moorestown, NJ Dec. 2008 – Jan 2010

Miles Technologies is a privately held software services organization which specializes in IT Services, custom solutions and

web development for small to mid-sized companies. Miles serves approximately 500+ active clients (that span across all

verticals) in the Northeast and has approximately 120 employees located in offices in New Jersey, Pennsylvania, and

Maryland.

Senior Project Manager, Project Management Office

Provided project management & leadership for various information technology initiatives within the Business

Software Solutions organization. Responsibilities include leading and coordinating development projects though all

phases of the software development life cycle including project initiation, requirements gathering, project planning,

system design, systems development, testing and implementation. Manage projects with an average size of 5+

resources and a budget of > $1 million. In addition, established the PMO and mentored and directed project

management staff consisting of 8 project managers.

Responsibilities included:

• Managed a diverse range of clients spanning all across all business verticals

• Managed projects spanning a range of solutions including CRM, ERP, Project management, accounting,

E-commerce and social networking sites.

• Led projects integrating web based application with accounting modules of QuickBooks and Microsoft Dynamics.

• Direct all activities in the Project Management Office (PMO) which provided planning, direction, coordination, and

daily supervision to the project team to ensure the objectives and tasks of the project are accomplished on time and

within budget

• Ensure that the project team follows proper life cycle development techniques (requirements definition, scope,

development, testing, delivery), PMO processes and procedures(according to the PMBOK), and internal policies and

practices by executing the project management methodologies, tools and skills within all Divisions throughout the

organization.

• Managing key client relationships through good consulting skills to ensure customer satisfaction and continued

revenue stream from future services work

• Forecasts project costs, resource requirements, and timelines using MS Project.

• Use of SharePoint for document repository and storage

• Perform Business and Needs Assessments for clients to determine the appropriate solution for their organization.

• Part of Leadership Team and assist in making decisions related to processes/procedures for the division and

organization in general

Environment: Windows platform, SQL Server 2000/2005, MS Office Project, Visio, ASP, PHP, FoxPro, ASP.NET 1.1, 2.0

and 3.5, web platforms

CDC Software, Inc. Mount Laurel, NJ June 1995 – November 2008

CDC Software is a $400 million, public and global enterprise Software Company who currently serves 6000+ customers in

over 50+ countries and has 22 offices globally. CDC provides enterprise software applications designed to help organizations

manage their resources, supply chain, employees, and customer relationships.

The company's product suites includes ERP, SCM, CRM and Warehouse Management which are used in the manufacturing,

financial services, health care, home building, real estate, and wholesale and retail distribution industries. The company is

based in Atlanta, Georgia. CDC Software Corporation operates as a subsidiary of CDC Corporation.

Senior Technical & Application Manager, Professional Services and Operations

Provided project management & leadership for various information technology initiatives within CDC’s Professional

and Technical Services organization. Responsibilities include leading and coordinating large-scale, cross-functional

development and technical projects though all phases of the software development life cycle including project

initiation, requirements gathering, project planning, system design, systems development, testing and

implementation. Manage projects with an average size of 8+ resources and a budget of > $4 million.

Responsibilities included:

• Managed software development and projects which involved ERP application customizations and product upgrades

resulting in $8 million yearly in services revenue

• Profit/Loss responsibility which includes maintaining a budget of $8+ million with an estimated profit margin

between 48 - 54% per quarter

• Managed all technical consulting engagements (data and platform migrations, data conversions, application upgrades

and installations, database tuning and optimization). Databases included Oracle 10g, SQL Server 2000 and 2005.

• 10+ years experience in personnel, business operations management

• Directing the resource allocation for 100+ employees (off shore/in house) for Pivotal CRM Business Unit

• Detection of revenue leakage within services organization

• Ownership of Accounting Software application (ChangePoint from Compuware) which provides all revenue

management information as well as internal/external expenses and time reporting

• Managed the Quality Assurance and Control team and put process improvements in place to reduce software issues

and raise standards for deliverables

• Responsible for the project roll out of Rational Robot for automated testing in addition to Rational Clear Quest for

defect tracking within the Quality Assurance process.

o This boosted the client satisfaction rating, reduced warranty hours and yielded higher profit margins

• Supervised all technical aspects of software implementations ranging from hardware recommendations to installation

of software applications (ERP, CRM, SCM, BPM, Microsoft FRx, Business Intelligence Suite).

• Managed the Platform/Tools Team (off shore/in house) who install/implement and customize/develop the following

products: ERP, Supply Chain Management, CRM, and Warehouse Mgt Systems

• Selected, trained and evaluated a remote team of technical consultants in the Bangalore, India office

Environment: Client server environment; Windows platform, Oracle 9i, 10g, SQL Server 2000/2005, Oracle RAC,C, Unix,

IBM AIX, Mainframe, MS Office Project, Visio, Compuware Change Point, PMI assessment tools & methodologies, MS

Office Suite. Rational Robot, Rational Clear Quest

Key Contributions/Accomplishments included:

Created a new technical services offering which was highly profitable monthly fixed fee revenue stream and I

aggressively grew clientele over the last 5 years

Instituted process improvement which reduced hours for software application installations, ensured the quality of

deliverables and adhered to an on time, on budget project

Enforced a formal software delivery methodology (SDLC) for the customizations team. This methodology ensured

that our deliverables were “accepted” by the client and legally defined their expectations in terms of functionality,

estimates and expected costs for said deliverable(s).

Computer Sciences Corporation NJ Dec. 1989 – June 1995

Computer Sciences Corporation (CSC) is a Public Company with approximately 90,000 employees with revenues of $14,855

million (2007). It is one of the world's leading providers of systems integration and other technology services. A major

government and defense contractor, CSC generates about a third of its revenues from federal agencies.

Member Technical Staff

Responsibilities included:

• Design, development and testing of modifications

• Resolution of software issues/redesigning parts of the application for Military Command Control Center (Air Force)

• Managed Configuration Control Board meetings with internal staff in addition to US Air Force personnel

• Creation and maintenance of all templates used by AEGIS Combat Training Systems

• Maintenance and control of software code management system which acted as a repository for software modules

• Worked directly with Configuration Management and Quality Assurance teams on project to ensure that all ACTS

deliverables met the DOD standards (required by US Navy)

Education/Certifications

Rutgers University of New Jersey Bachelor Degree in Computer Science

Villanova University Master’s Certification in Project Management and Finance and Accounting

PMP Certification – PMI Organization Certification Number - 1294944

Camden County College .NET Certification

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