Customer Service Manager

Randy J. Shackelton

**** ***** ***** ***** ( Wake Forest, North Carolina 27587 ( H (919) 554-

**** ( C 919-***-**** ( ******@*******.***

SUMMARY

A dedicated, results-oriented sales and marketing manager with

demonstrated experience in strategic planning, business development,

brand management, pricing, merchandising, market research,

profitability analysis, and marketing communications. Possesses

established capabilities in coaching, development, and talent

recruitment. Utilizes excellent interpersonal skills to coordinate

with internal and external parties, ensuring smooth and efficient

operations. A driven producer who determines methods to improve

existing processes and contributes to the continued success of an

enterprise.

EXPERIENCE

WALMART STORES, INC., Smithfield, North Carolina

Market Fashion Merchandiser, 2006-2010

Worked directly in fashion areas, including shoes, jewelry, and apparel.

Supported market operations by researching root causes, recommending

solutions/effective action points for correction, and following up on

execution. Assisted stores with merchandise concerns/needs, fashion

knowledge, and floor plan ideas. Trained associates on company policy,

procedures, and expectations.

< Utilized Retail Link to analyze store inventory and sales data,

improving financial performance of stores.

< Analyzed P&L performance and advised store management on increasing

sales, improving profitability, and reducing inventory.

Fayetteville, North Carolina

Shoe and Jewelry District Manager, 1994-2006

Planned, supervised, and evaluated operations, merchandise, and financial

areas within multiple facilities. Directed associates within operations,

merchandise, and finance departments. Reconciled inventory and shrinkage,

maximizing sales and profitability. Communicated goals, policies, and

procedure to staff effectively.

< Resolved customer and associate concerns/issues. Demonstrated

excellent customer service.

< Reduced shrinkage 25% in market over two year period.

ADDITIONAL EXPERIENCE

ROSES STORES, Henderson, North Carolina, Assistant Buyer, Hardware and

Automotive, 1994. Analyzed performance of items and worked closely with

suppliers to develop correct mix of merchandise for stores. Planned future

advertisements, including assessing store's on-hand and historical sales

data for proper shipments.

Assistant Manager, 1992-1994. Oversaw sales and profitability of store,

shrink control, merchandising, and day-to-day operations.

SHOE SHOW, Oxford, North Carolina, Store Manager, 1991-1992. Responsible

for meeting financial and operational goals of store. Merchandised store.

Trained staff to maintain excellent customer service.

EDUCATION

NORTH CAROLINA STATE UNIVERSITY, Raleigh, North Carolina, B.S., Business

Management, 1991

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint, Retail Link

Contact this candidate