Customer Service Manager
Resume:
Amy Garrett
Jonesborough, TN 37659
**************@*****.***
Summary of Qualifications:
. A non-traditional college graduate with many years of experience in a
business environment.
. Professional experiences encompass a cross-section of industry
including manufacturing, healthcare, service, and retail.
. Computer skills include Microsoft Excel, PowerPoint, Word, DOS based
programs, dBase III
Plus, and familiarity with PeopleSoft.
. Willing to relocate at my own expense, travel if needed, and very
flexible.
Education Bachelor's of Business Administration: concentration in HR
Mgmt.
East Tennessee State University, Johnson City, TN
Graduated Magna cum Laude 3.7 GPA - May 2009
Certifications PHR Certification (HRCI)-December 2009
Train-The-Trainer-August 2006
Professional Experience
Nov. 2009-Present Customer Service Manager/Merchandising Manager-Key
Carrier Position
Stein Mart, Johnson City, TN
TRAINING
. Training all new hires on cash registers and maintaining
operation of all point-of-sale equipment.
PERFORMANCE MANAGEMENT/MISCELLANEOUS
. Manage all activities of cashiers and approve cashier
transactions.
. Scheduling all associates meal breaks.
. Driving store credit and magazine goals.
. Opening and closing the store.
. Conduct safe audits; perform cash pick-ups from the
registers, and balancing activities in the cash office.
Aug. 2006-Nov. 2009 Area Supervisor-Key Carrier Position/POS Supervisor
Kohl's Dept. Store, Cookeville/Johnson City, TN
RECRUITING/STAFFING/TRAINING
. Analyzed applications and screened applicants.
. Conducted interviews and new employee orientations for
all new hires.
. Scheduled and trained all employees upon opening of
store and all new hires for each department including
computer-based training, classroom training, and buddy
training.
. Verified I-9's on all new hires.
. Checked references on potential new hires.
. Extended job offers contingent upon completion of
passing a drug screen.
. Conducted background checks on potential new hires.
BENEFITS ADMINISTRATION
. Informed new employees of the benefits available to them
during orientations.
. Conducted exit interviews.
PERFORMANCE MANAGEMENT/REPORTING
. Conducted employee 30, 60 and 90 day reviews, and
counseled employees.
. Maintained personnel files.
. Handled workman's comp claims including interviewing the
employee, filling out the necessary paperwork and filing
the paperwork with the workman's comp carrier.
. Scheduled employee work shifts and meal/break periods.
. Supervised all activities and associates of customer
service, cash office, and cashiers. Researched
shortages and overages in balancing activities, counted
safe, approved deposits, and ordered cash for daily
store transactions.
. Assisted in Loss Prevention investigations and
documented/destroyed damaged merchandise.
Apr. 1999- Nov. 2005 Office Manager/HR Assistant-Employee of the Year
2002
Lamar Advertising, Cookeville, TN
BENEFITS ADMINISTRATION
. Handled benefit administration during open enrollment
for plant personnel including new hires.
. Conducted exit interviews and informed employees of
COBRA provisions.
. Payroll. Calculated and entered all hours worked
including overtime for non-exempt employees.
RECRUITING/TRAINING
. Assisted in interviewing potential candidates.
. Conducted new employee orientations.
. Scheduled and coordinated pre-employment physicals and
random drug screens.
. Set-up testing for potential new hires in the sales
department.
PERFORMANCE MANAGEMENT/REPORTING
. Maintained personnel files.
. Handled workman's comp claims including gathering
information, filling out accident forms, and filing the
claim with the workman's comp carrier.
. Assisted in disciplinary procedures.
. Assisted VP in budget planning, reconciliation and other
forecasting and planning activities.
. Other responsibilities include A/P, A/R, and auditing
billing records, budget reconciliation, sales, leasing,
and collections.
Organizations Society for Human Resource Management (SHRM) -
National Member
VP/VP of Programs - ETSU Chapter
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