Customer Service Manager

JOHANA S. DIAH

*** *.*. ***** ****** / Port St. Lucie / FL 34983

772-***-**** / **************@*****.***

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* ************ *******

Administrative support professional offering versatile office management

skills and proficiency in Microsoft Office programs. Self motivated detail

orientation. Alpha and numeric keystroke 10 key skills on both calculator

and key board (45 WPM). Ability to work unsupervised or as part of a team

to achieve high level of systematic standards of performance.

1 EDUCATION

Bachelor of Accounting, University of Persada Indonesia "YAI", Jakarta,

Indonesia, 1996

Major: Accounting

2 KEY SKILLS

Office Skills

? Office Management ? Front-Desk Reception ? Customer

Service

? Executive Support ? Records Management ?

Spreadsheets/Reports

? MS Word ? Ms Excel ? MS PowerPoint

EXPERIENCE

AEGIS COMMUNICATIONS GROUP, INC., Port St. Lucie, FLA.

October 2009 - Present

Customer Service Agent

. Responsible for customer enrollment and verification process through

phone system using the customer service software application.

. Responsible for inbound and outbound calls for Healthcare Products.

. Identify, research and resolve customer issues regarding the Healthcare

products.

. Complete call logs and reports.

ORIENTAL GARDEN CHINESE RESTAURANT, Port St. Lucie, FLA.

November 2004 - February 2007

Assistant Manager

. Assist owner / manager in all daily operations of the restaurant.

. Responsible for store opening and closing.

. Responsible for daily cash flow and bank deposits.

. Supervised all customer services and employee training.

. Done other duties as assigned.

PT TEMPO DISTRIBUTOR, Jakarta, Indonesia.

April 2000 - February 2004

The Head Office Supervisor

. Supervised accounting department.

. Prepared monthly schedule or sub ledger of General Ledger, such as

Depreciation of Fixed Assets, Details of Accounting Payable, Account

Receivable and others.

. Verify the completeness and accuracy of data entry (cash and bank

payment/receipt ledger) from treasury department.

. Performed weekly report, monthly closing and monitored company's cash

flow.

. Prepared monthly bank reconciliation, payment and controlling budget.

. Prepared monthly report of Taxes.

. Prepared financial statements, such as : P&L, trial balance and balance

sheet.

PT ARTHAYASA GRAHATAMA, Jakarta, Indonesia.

February 1995 - March 2000

A/P Supervisor

. Responsible for all daily account payable transactions and invoices

entry.

. Maintained Purchase Order System and Invoices Verification Procedures to

keep track company expenses.

. Designed and implemented transition from paper to a fully integrated

computer accounting system, such as, processing invoices / billing and

expense reports, data entry of vendor payments, and invoice problem

resolutions.

. Processed payroll for approximately 750 employees in 5 states.

. Processed an average of 1,800 invoices / billing per month - Departmental

volume of $ 2.5 million per month.

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3 References Available Upon Request

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