Customer Service High School
Resume:
Brandi L Weston
Columbus, Ohio 43213
******.******@*****.***
Summary of Qualifications:
• Well organized and motivated professional with multitasking abilities
• Able to maintain customer confidentiality and meet deadlines under pressure
• Intermediate knowledge of Microsoft Office Programs (Word, Excel,
PowerPoint) and Internet navigation
• Demonstrated abilities in the following areas: Collections, Call Center, Sales and
Customer Service
• Recipient of I Know I Can Scholarship Award
Experience:
Alliance
Data
Westerville, Ohio
Collections Representative
11/2008 to 02/2009
Filed, typed and faxed documents and performed data entry duties
•
Received inbound and made outbound phone calls
•
Set up payment arrangements on delinquent accounts
•
iQor
Columbus, Ohio
Collections Representative
02/2008 to 11/2008
Contacted consumers via telephone regarding past due credit card accounts
•
Received inbound and made outbound third party collection phone calls
•
Negotiated rebuttals on credit card bills
•
Phillips & Cohen
Associates Columbus,
Ohio
Collections Representative
10/2007 to 11/2008
Monitored phone calls, scheduled appointments
•
Researched customer information using skip tracing techniques
•
Education:
National College
Columbus,
Ohio
Business Administration Bachelor’s Degree Program
Independence High School
Columbus, Ohio
College Preparatory Diploma
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