Customer Service Sales
Resume:
Lisa E. Watkins, JD, CCSA, CFE
Versailles, Ky. 40383
SUMMARY OF EXPERIENCE
. Experienced legal professional with proven success as an Internal
Auditor, Compliance Officer, and Securities Investigator
. Developed and presented a training class on recognizing the symptoms of
fraud
. Successfully worked with University Legal Counsel, Human Resources,
Faculty and Senior Management
. Past President and Executive Vice President of the Central Kentucky
Chapter of the Institute of Internal Auditors
. Energetic leader with demonstrated abilities in building and motivating
teams to successfully accomplish goals and objectives.
. Proficient in computer applications including Windows MS Word and Excel.
Knowledge of SAP
. Effective communicator skilled in preparing detailed reports and
conducting comprehensive presentations based on findings.
PROFESSIONAL EXPERIENCE
UNIVERSITY OF KENTUCKY, Lexington, Kentucky
3/2005-10/30/09
Senior Internal Auditor
. Successfully negotiate management findings and responses to audit reports
. Effectively applied legal concepts and university policy to rectify
audit findings
. Have successfully applied good business practices as solutions to
problems in audits
. Control Self Assessment Certification
. Certified Fraud Examiner
. Effectively perform core audits, investigations and compliance reviews.
. Assisted Audit Director in interviewing and hiring employees
. Specialized in investigation and analysis of financial transactions
. Work with UK's Legal Department, UK Police, UK Human Resources and the
Commonwealth Attorney's Office
KENTUCKY BANK, Paris, Kentucky 2002-2003
Compliance /CRA Officer
. Supervised bank-wide compliance with state and federal regulations.
. Worked with the FDIC and state bank examiners during bank audits.
. Assisted the bank in finding qualified CRA projects.
. Reported compliance related issues monthly to the Board of Directors.
. Responsible for bank-wide training in new federal regulations, such as
the Patriot Act and the Bank Secrecy Act.
. Advised bank employees on compliance related issues.
. Assisted in choosing computer software in order to comply with state and
federal regulations.
. Ensured that all advertising material and bank brochures meet all
disclosure requirements.
STATE OF TENNESSEE, Nashville, Tennessee 1998-2000
Securities Investigator
. Regulated activities of stockbrokers in accordance with state and federal
securities acts, conducting investigations to determine compliance with
state and federal securities laws.
. Investigated complaints from investors, gathering facts and evidence to
substantiate or dismiss claims of fraud or misconduct.
. Operated undercover investigations and prepared reports on findings,
presenting recommendations concerning license revocation or suspension in
administrative hearings with the Tennessee Department of Commerce and
Insurance.
COLUMBIA/HCA HEALTHCARE CORPORATION, Nashville, Tennessee 1997
Corporate Paralegal
. Coordinated and processed trademarks and patents for acquisition,
developing databases to track items and monitor renewals.
. Utilized extensive organizational skills and multi-tasking abilities to
submit reports and maintain corporate filings.
STATE OF TENNESSEE, Nashville, Tennessee 1996-1997
Legislative Cost Analyst
. Reviewed state department programs to ensure allocated funds were spent
according to budget plans
. Analyzed costs, expenses, payroll, and employees' performance and job
descriptions to identify problems and monitor success of funding,
. Prepared reports based on findings for presentation to the state
legislature, utilizing critical decision making skills, while
recommending whether to renew or discontinue programs.
THIRD NATIONAL BANK (NOW SUNTRUST), Nashville, Tennessee 1988-1995
Cost Analyst, Management Accounting 1994-1995
. Researched, analyzed and developed costs, determining relationship
between operating functions, bank products and organizational units.
. Applied work measurement techniques to identify labor expenses and
performed expense analysis to project annual operating expenses.
. Analyzed and projected yearly budgets to facilitate effective budget
planning, establishing guidelines to maintain budget development.
. Utilized leadership and organizational abilities to successfully manage
research projects and coordinate data compilation.
Service Manager 1991-1994
. Managed operations for two high-volume branches, including coordinating
budgets, supervising teller and platform staff; consistently exceeding
individual and branch sales goals.
. Attended 40 hours of specialized supervisory training, including how to
write and conduct performance reviews.
. Utilized sales techniques and customer service skills to successfully
market additional services to customers, increasing customer loyalty and
client retention through cross sales.
. Provided motivational leadership to branch personnel, by conducting
regular sales meetings to review goals and brain storm strategies for
increasing sales.
Management Relief Staff 1990-1991
. Assumed responsibilities of Service Manager and Relationship Manager,
providing relief assistance in various branches during absence of
management staff.
. Earned numerous high ratings for superior sales and customer service,
achieving two perfect scores on customer service reports by mystery
shoppers.
EDUCATION
JD, Nashville School of Law, Nashville, TN 1996
Paralegal Certificate, Southeastern Paralegal Institute 1987
BA, Economics, University of Tennessee 1985
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