Customer Service Supervisor
Resume:
Shauntel Harrison
West Jordan, UT 84081
abm09c@r.postjobfree.com
Career Summary
Production supervisor with over 12 years experience in fast paced
production environment. Major strengths in organization, improving process,
and in instigating cost saving programs and ideas. Other experiences
include:
( Manage 30+ people ( Problem solving and trouble
shooting
( ISO 9000 and 14,000 ( Conflict management and
resolution
( Lean Manufacturing ( Preparation and delivery of
presentations
( Safety policies and practice ( Write and train SOPs
Professional Experience
Kraftmaid Cabinets - West Jordan, UT 2006 - 2009
Sand Line / Hinge Supervisor (Apr. 2007 - Feb. 2009)
Ensuring quality of product prior to and following hinge and sand lines.
Supervising and training up to 30 people. Train employees in safety,
inventory control, processes, quality, and continuous improvement.
Conducted daily quality and progress presentations, and performed initial
and annual employee evaluations.
. Decrease scrap in department 65% by researching causes, implementing
process changes and measuring results.
. Decrease labor hours 25% by improving processes and solving material
handling issues.
. Saved $105,000 a year by utilizing internal scrap for quality test
parts.
. One of the only departments to be 100% injury free since plant start-
up.
Sand Line Operator / Floater (Jun. 2006 - Apr. 2007)
Responsible for the operation and maintenance of the Heesman sand line
including: routing, loading and offloading machine, ensuring quality of
production going into and coming out of line and communicating all issues
to supervisor.
. Exceeded expectations for position and was promoted to Sand line
supervisor before official start-up.
Continued
Shauntel Harrison resume - page two
Park City Market - Park City, UT 2005 - 2006
Night Operations Supervisor
Responsible for training employees, cashiering, customer service,
scheduling, end of day reports, balancing, and store closing.
. Improve customer satisfaction through efficient, speedy, friendly
service.
. Was able to fill a desperately needed supervisory role through quick
learning and prior supervisory experience.
Day Care - Murray, UT 2003 - 2005
Day Care Operator
Care of 6+ children. Created and taught in preschool setting. Develop
lessons for various age groups.
Maco Wood Furniture - Clackamas, OR 2001 - 2003
Door Production Supervisor
Supervise and train 12 employees. Inspect door components prior to
building. Responsible for all aspects of door building, from start to
finish.
. Increase production 10% by improving communication and adjusting
rotation.
. Decreased labor hours by taking over drilling department after loss of
a supervisor.
. Increased component tractability 100% by implementing a new scanning
system.
Fashion Cabinets - West Jordan, UT 1994 - 2001
Assistant Foreman
Train new employees in pulling, drilling, and hanging doors on cabinet
frames. Ordering and receiving components and accessories for department.
Monitoring incoming and outgoing quality production in department.
Repairing all defects.
Aptitudes and Abilities
. Microsoft Excel, Word, PowerPoint.
Education
GED, Salt Lake City, UT. 1990
Graduate - Dental Assisting, Bryman School, Salt Lake City, UT, 1991
. Currently working towards my Machining Technology Certificate at Salt
Lake Community College
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