Sales Customer Service

D aniel J. Comer

** ******* ****, ******, ** **859

Phone/Fax 732-***-**** Cell 732-***-****

**********@***.***

OBJECT IVE

To obtain a position in SALES/MANAGEMENT requiring a strong leader, a positive

t rack record, and an effective communicator utilizing my professional presentation

skills and excellent customer satisfaction commitment along with my ability to

maintain a profitable bottom line.

E XPER IENCE

General I nsulation, Carteret, NJ

1999 – 2009 General Manager

• Negotiated union contracts for NY and NJ branches, saving over $100,000 per year

• Increased branch sales from $1.5 million per year to $3+ million per year

• Opened an additional branch in NYC exceeding a combined $7+ million in sales

• Developed and launched “Safety Program” saving $90,000 in the first year due to

OSHA protocol

• Maintained Accounts Receivable DSO under 76 days

• Mentored inside and outside sales staff

• Recouped delinquent accounts through small claims court and liens

• Responsible for branch staffing and payroll

• Administered drug testing, managed safety meetings and enforced company policy

• Established large volume discount pricing to capture high profile projects

• Negotiated special pricing from distributors saving 5 to 6% on materials

• Created and presented Teamwork Program to Corporate Management and

i mplementation to branches

• Maintained accurate warehouse inventory control systems for accountants for

certified financial statements

• Established strong customer relationships through product and market knowledge,

honesty, attention to detail, and fulfilling commitments

State I nsulation, Perth Amboy, NJ 1991 –

1999

Customer Service Representative

• Created “Make i t Easy Campaign”, s trengthening relationships with clients

• High sales volume with fi rst- t ime callers

• Strategically priced special requests and closed sales

• Originated baseline delivery and backorder survey resulting in more timely

deliveries and less back orders

• I nstituted company sponsored, “Get to know you”, luncheons for all customers and

S tate Insulation employees

• Serviced customers on site when required

• Timely response to requests for quotes

• Researched competitive strengths and weaknesses to strengthen our bidding process

• M anaged t ime and work load for multiple companies under State Insulation

• Educated customers with product information and solutions to problems

• In teracted with engineers, construction managers, company owners and applicators

i n the field

Page 2 Daniel J. Comer

EXPER IENCE (Continued)

Matawan Building Supply Corporation, Matawan, NJ

1985 - 1991

Operations Manager

• Purchased materials for standard stock and special order i tems

• Responsible for pricing quotes for projects and the price book for walk-in t rade

• Dispatched all delivery vehicles, calculated weight loads

• Strengthened rapport with customers and distributors

• Accountable for inventory over $1 million in materials

• Managed company during the owners absence

EDUCAT ION

Iona College Major: Marketing BBA

New Rochelle, NY Minor: Management and History

M iddlesex County College Import/Export

E dison, NJ

SEM I NARS

• Managing Unionized Work Places

• Managing Mul tiple Projects, Objectives, and Deadlines

• Credit and Collections

• Time Management

Software

• Word

• Excel

• PowerPoint

• Eclipse

• Outlook

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