Customer Service Manager
Resume:
David F. Holmes
Cumming, GA 30041
********@**********.***
Qualifications Summary
Over 25 years of experience in the management field. Possess an
enthusiastic "can do" attitude, with an ability to work well under pressure
and a reputation built on persistence in getting the job done right.
Proven ability to meet deadlines, manage multiple on-going projects and
work well independently or as a team member. Experienced in successfully
handling budgets, exceeding sales goals, associate training, supervising
multiple locations, controlling P&L, excellent customer service and
completing projects on time.
Experience
1998-Present Coleman Factory Outlets, Inc.
Wichita, KS
District Manager
. District Manager of 8 retail store outlets in 7 states
. Duties included supervision of store operations, store staff and
product selection
. Ensure stores compliance with established security, sales and record
keeping policies and procedures
. Train and develop store management to company standards
. Develop budgets to insure store's profitability and to adjust if
necessary
. Work with Director of Stores to develop P&L strategy and
implementation
1998. Jumbo Sports
Stone Mtn, GA
Store Manager
. Store manager of 58,000 square foot retail sporting goods business
. Managed store to first sales bonus in store history
. Implemented new staffing ideas that were made into company wide
standards
. Transitioned store from a two manager system into current
manager/sales manager team
1997. Marshall's Duluth,
GA
Operation's Manager
. Controlled all aspects of store operating functions such as physical
plant, customer service, MIS, payroll, cash office controls, training,
receiving, inventory control, loss prevention and maintenance.
1995. Bass Pro Shops - Sportsman's Warehouse
Duluth, GA
Merchandise Manager
. Supervised all floor operations in company's first venture outside of
home state of Missouri.
. Led a team of managers and sales staff of approximately 150 in the
opening of a 90,000 square foot retail store.
. Responsible for store promotions, advertising, margin control, meeting
budgets, assuring quality customer service, inventory and training.
1994. Oshman's Sporting Goods
Bloomington, MN
Store Manager/Operations Manager
. Opened flagship store in brand new Mall of America in Minnesota.
. Responsible for management of 120 employees in a 75,000 square foot
store
. In charge of store operations, merchandising, P&L control, inventory,
personnel, training, customer service and advertising
Education
1974-1978 South Dakota School of Mines and Technology
majoring in Metallurgical Engineering
Activities
Golf, tennis, trap/skeet shooting, cars, motorcycles and home improvement
projects.
Contact this candidate