Customer Service Quality Control

Linda Brown *** S **th St Saginaw MI ***** *** ***-1688Cell

abm05g@r.postjobfree.com

Objective: Executive Management

Rebecca Warner

Nanny

Los Angeles, CA

**/**-**/**

Live-In Nanny for a family of four. Pay monthly household bills and

balance checkbook. Teach basic reading, math and writing skills to

elementary age students and enforce their safety. Help manage household.

Advantage Rent A Car

Management/Acting District Manager

Los Angeles, CA

06/03-09/07

Rent vehicles and responsible for accuracy and confidentiality in rental

contracts. Also, includes workforce planning, recruiting, performance

coaching of employees and managers, and resolving employee relations

issues. Schedule all vehicles' repairs and maintenance.

Manage the implementation of HR policies, programs and procedures.

Work directly with business unit management to identify and solve daily

workforce problems.

Help build professional relationships with car dealerships, insurance

agents and other local businesses via Business-to-Business marketing.

Recruit according to HR laws. Computer skills MS Excel and Word. Excellent

experience in sales, training, and motivation to help employees build

superior customer service skills and to become high proactive service

oriented valuable employees. Our branches consistently met company sales

goals.

Trinity Middle School

Hawthorne, CA

Teacher

08/02-6/03

.

Excellent teacher management skills. Prepare lesson plans and teach

grammar, writing, plays, poetry. Create a positive culture that changed

students' negative attitudes toward education by encouraging self-

empowerment and a "can do" spirit which parlayed into a spirit of

cooperation. Head of Writing Department. Excellent relationship with

parents. Keep daily notes on days activities and student progress and

behavior. Prepare and present materials for progress evaluation.

TI Group Automotive

Quality Control/Production

Cartersville, GA

10/99-08/02

Quality Control. Help train employees. Audit, measure, gauge, cut and

build auto parts for GM, Mercedes, and Ford auto companies to help company

accomplish financial goals and excellent customer service. Enforce safety

and OSHA laws, rules and regulations.

Education: Saginaw Valley State University-English/Psychology-BA

Delta College-Associates Degree-General Business

Volunteer-Tutor Students with learning disabilities

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