Customer Service Manager
Resume:
RESUME
ROBERT M. WILCOX, MCNE, CCNA
NORTH PORT, FL 34288
Information Technology Professional
****-******* *** ****** **** South Bend, IN IT
Technical Specialist
Provide the design, planning, configuration, testing and management of
specialized IT projects for 86 locations with more than 1400 users. Provide
services in the area of engineering, administration and staff resource
coordination utilizing my 25 years of network engineering and
administrative management experience.
Key Projects and Accomplishments
Planned, designed and provided the organizational administration of the
Novell Network Directory (NDS) to prepare for synchronization to Microsoft
Active Directory; so that the migration to Active Directory could be
completed without any downtime in production. 2005
Designed, planned and managed the rollout of 600 PCs with company standard
images of the new Teller Automation and Customer Service production
software to 86 branches. 2006
Designed, planned and managed the addition of 1200 PCs with company
standard images to the new Active Directory domain utilizing Active
Directory policies to provide the security and compliance required by bank
auditors and regulators. 2007
Designed, consulted, engineered and managed the resources to migrate 1200
users and their data from Novell Servers to Microsoft 2003 Servers without
any user downtime. 2008
Converted Cisco routers to MPLS and converted the bank ATMs from SDLC to IP
at 86 branches locations with no branch downtime. 2009
1982-2002 Connecting Point Computer Center
President / Founder
Founded and built an authorized provider of network infrastructure
equipment and resources specializing in Novell and Microsoft Technologies
with a staff of 15 IT professionals including engineers, hardware
specialist and administrative services personnel. Connecting Point was an
area leader in providing services to local Banking, Manufacturing and
Government users along with a host of small and medium sized businesses. I
successfully sold the company in December of 2001.
Key Project and Accomplishments
Designed, configured, Installed and managed wide area networks for hundreds
of clients covering as many as 60 locations for some of them using 3Com and
Cisco products
Provided Security Analysis and administration for many clients utilizing
firewalls, virus protection, spy ware protection, file access control and
data communications access control. Provided solutions and planning to
achieve Audit fulfillment
Managed and provided technical human resources to hundreds of local
companies for their IT server and local area network needs.
Core Competencies
Great Plains Accounting software
IT Project Planning and Management
IT Infrastructure design, installation and support
IT Security Management and Sarbanes Oxley Audit fulfillment
Novell Netware & NDS, Microsoft 2003 Server & AD
Enterprise Network Administration using NDS and AD
Extensive TCP/IP, DNS, WINS, DHCP, RDP, ICA, SAA
Data communication with MPLS, T1, Fractional T1, DSL, Frame Relay and VPN's
Packet Analysis tracing of WAN/LAN infrastructure
E-mail platforms for Novell GroupWise and Microsoft Exchange
Citrix application server environment
Altiris and Solaris management systems
Cisco Router, switch and firewall configuration in enterprise environments
Cisco VPN and Vlan configuration
Novell Border Manager firewall configuration and support
Desktop and Server builds, upgrades and repair
Widows 95, 98, 2000, XP and Vista troubleshooting
Third Party Application installation and troubleshooting
Microsoft Office applications installation and troubleshooting
Web Server Platforms IIS, Novell Web Server
Industry Certifications
Novell Master Certified Network Engineer (MCNE)
CISCO Certified Network Associate (CCNA )
Microsoft Certified Professional (MCP)
Citrix Certified Administrator (CCA)
CCNA Voice training completed
Programming Languages
RPG, COBOL, BASIC, Lotus Notes
Professional References Phone # on request
1St Source Bank President Operations Don Miller
1St Source Bank VP IT Operations Cecil Murray
1St Source Bank Operations Manager Gary Jenswold
Personal References
Mike Beitzinger 941-***-****
Terry Fryer 574-***-****
Education
Liberal Arts Studies
Holy Cross College, Notre Dame, IN
Associate Applied Sciences, Computer Science
IVY Tech College, South Bend, IN
Minor in Accounting and Business Management
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