Customer Service Sales

Kenneth W. Jodrey, Jr.

**** **** *****Killeen, TX 76543

Phone: 254-***-******E-mail: abm04f@r.postjobfree.com

Objective: To obtain a recruiting position in an environment that

provides a challenge and

opportunity for growth.

Work Experience:

Convergys Corporation, Killeen, TX January,

2008 - present

Manager, Recruiting: Assisted in two new Call Center site start-ups

including, sourcing, interviewing, making job offers, as well as

maintaining employee files. Train new Recruiting staff including Managers,

Specialists, and Administrative Assistants. Manage four different

Recruiting offices in Texas. Work with Site Leaders and Operations team to

create a retention plan and strategy as well as explore new advertising

venues. Serve as a point of contact for Recruiting Managers in various

sites in absence or to assist Regional Recruiting Manager. Play an active

part in capacity planning in evaluating and recommending new markets to

move in to.

Microdyne Outsourcing, Inc., Binghamton, NY May 2007 -

January 2008

Recruiting Specialist: Handle all recruiting functions for the 300-

seat call center that opened in June 2007 that include, sourcing,

interviewing, job offers, and new hire orientation. Successfully obtain

forecasted hours that need to be hired on a consistent basis. Positions

include inbound and outbound sales, technical support, management, and

support staff. Post, screen, coordinate and participated in all internal

interviews. Create advertisements for print media and maintain job postings

and resume databases on the Internet. Organize and participate in employee

recognition programs. Assist Human Resources in employee relations' issues,

HRIS database and employee file maintenance.

Microdyne Outsourcing, Inc., Orono, ME October 2005

- May 2007

Recruiting Specialist: Responsible for recruiting employees for a 525

seat call center. Positions include: inbound and outbound sales, inbound

customer service and tech support. Design advertisements for local print

media and post available positions on the Internet. Review applications and

resumes to select candidates for consideration. Interview applicants over

the telephone and in-person and recommend candidates to appropriate

managers. Facilitate new hire orientation and paperwork, and hire new

employees into the HRIS database. Participate in job fairs and act as a

contact person with the local Colleges and Universities as well as the

Career Centers in the area. Revitalized employee recognition programs to

assist with retention.

Manpower, Bangor, ME July 2004 - October

2005

Staffing Specialist: Recruit employees for companies that had hired

Manpower to assist with their staffing needs. Source and interview

candidates, administer testing if necessary, process all new hire paperwork

and complete orientations. Complete payroll on a weekly basis, track

attendance, and benefit eligibility. Counsel employees on work related

issues. Participate in local job fairs, college fairs, and hold off site

interviews to recruit new candidates. Advertise all openings in the

newspaper, online, and at Career Centers. Actively sell Manpower's services

to customers through business-to-business networking, cold calling, and in

person promos. Recruited for the largest accounts for Manpower in Maine as

well as served as Account Manager.

KeyBank, NA, Old Town, ME March 2001-February

2004

Client Relations Leader: Responsible for supervising a staff of five

including sales associates and tellers. Mentor the sales team on how to

look for new sales and cross sell opportunities. Handle all customer

requests for service issues. Deepened financial relationships by

maintaining a book of business to solicit more sales opportunities to

customers. Trained new tellers on branch operations and procedures. Ensured

that staff was adhering to compliance and security regulations. Completed

monthly audits of the branch. Balanced all internal bank accounts, and

completed monthly paperwork and inventory. Opened new accounts and

processed loans.

Kenneth W. Jodrey, Jr.

Education: B.S. Business Administration-International Business May

2002

Husson College, Bangor, ME GPA: 3.15

A.A.S. Business Administration August 2000

Bryant & Stratton College, Virginia Beach, VA GPA

3.851

Relevant Skills

. Excellent oral and written communication skills

. Strong Recruiting Skills

. Knowledge of Labor Laws

. Understanding of Human Resource Principles

. Advanced use of MS Office

. Extensive customer service and sales skills

. Leadership oriented

. Understanding of Business Law & ethics

. Type 70 WPM, accurate 10-key

. Accounting procedures, G/L, A/R, A/P, Managerial

Awards & Accomplishments:

. Completed Supervisory Training course

. Summa Cum Laude Graduate at Bryant & Stratton

. Deans List, Bryant & Stratton

. Presidents List, Bryant & Stratton

. Phi Beta Lambda

. Student Ambassador

References Available Upon Request

Contact this candidate