Manager Customer Service
Resume:
***** ***** ***** ***., ***** Edwards, CA ***** • 760-***-**** • abm03u@r.postjobfree.com
Jason P. Williams
Manager
Highlights
Bachelors Degree in Business Administration
9 years experience in training employees on duties and software applications
Bi lingual in English and Spanish
Excellent computer skills
5 years experience in drafting professional correspondence, memos, spreadsheets, reports
and Power Point presentations
Expertise and Competencies
Managing many tasks simultaneously Planning and assigning work load
• •
Creating and working in a budget Achieving accuracy and quality goals
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Coordinating between departments Maintaining precise paperwork
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Professional Experience and Contributions
Rio Tinto Minerals Boron, CA 2007 2009
Operator / Trainer
Certified in all areas of operation in under one year which allowed me to be more versatile in
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shut downs
Trained new operators in all areas of process
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Maintained daily safety logs and other pertinent paperwork for MSHA and DOT
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Performed daily safety inspections which allowed me a 100% safety record
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All Source Mortgage Tehachapi, CA 2006 2007
General Manager
Trained and managed employees on industry specific software and underwriting
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Generated new loans in core demographic and branched into new areas which resulted in an
•
increase in revenue and exposure
Developed and nurtured relationships with local and national real estate professionals which
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expanded our base
Reviewed all loan files for accuracy and completeness
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Assisted in creating and adhering to an office budget
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Designed and composed print marketing ads for individuals and office
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Elite Financial Westlake Village, CA 2003 2006
Manager / Loan Officer / Trainer
• Opened and managed a satellite office where I was responsible for the hiring and training of
loan officers and underwriters
• Reviewed all loan files for accuracy and completeness
• Closed up to 32 loans a month due to my excellent organizational skills and attention to detail
• Responsible for all Spanish speaking loans throughout company
• Attended meetings in place of the owner with the builders and developers
• Designed an easily understandable spreadsheet to print for prospective buyers that explained
the transaction in detail which put them at ease and enabled us to capture over 85% of the
loans for the builder
Maximum Marketing Los Angeles, CA 2000 2003
Regional Sales / Marketing Manager
Managed team and generated new sales which resulted in over 200,000 new units per year
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Maintained excellent customer service with individual and corporate accounts that were newly
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discovered and preexisting
Met with clients and designed / composed targeted marketing pieces on a per project need
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Imported clients database into Excel where it was cleaned and CASS certified
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Education
Bachelor of Science, Barrington University, Atlanta, GA GPA: 3.23
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