Customer Service Manager

*** *. *********** ● Bozeman, MT ***** ● 406-***-**** ● ****.****@*****.***

Gina Fife

Objective

I am seeking challenging, full-time employment as a Production Supervisor where I can best utilize my operational management and administrative experience.

Summary

Enthusiastic and eager with a dedication to operations management. Exceptionally well organized and pay minute attention to detail. Excel in troubleshooting, possess strong fiscal managing skills and able to make decisions independently. Work particularly well in high pressure situations; thrive on multi-tasking and able to meet demanding deadlines. Strengths lie in verbal and written communication skills. Able to establish trust, build relationships, and empower and motivate people through being a genuine and positive person. Experience in warehouse environments as well as a fast-paced office. Extensive knowledge of Microsoft Office software (including spreadsheets and word processing)

Professional Experience

4/2004 8/2005

Bed, Bath & Beyond

Irvine, CA

Senior Manager

As a senior manager, I was responsible for training, motivating and evaluating a team of employees as well as fostering a customer service focused environment. I was dedicated to ensuring the safety of the customers and the staff at all times. In a human resource role, I interviewed potential candidates and applied conflict resolution practices when necessary. Quarterly, I wrote and delivered performance evaluations to employees. I maintained a high level of confidentiality and professionalism. I was recognized for my commitment to exceptional customer service.

2/2001 4/2004

The Home Depot USA, Inc

Costa Mesa, CA

Operations Manager

As an Operations Manager, I oversaw all operational aspects of a $72M a year business. I directly supervised over 75 employees and 7 department managers. I was solely responsible for a $10M annual operating budget and Profit & Loss statements. I consistently worked at or below the budget to create profitability. I also successfully turned around a targeted store, decreased runaway operating costs by 24%, and aligned it with the annual budget. I motivated and trained associates while cultivating an excellent customer service environment. As Safety Captain, I was responsible for implementing and maintaining safety programs as well as working within OSHA requirements. I oversaw all bookkeeping operations including bank deposits, vault reconciliation and collections. I effectively screened, hired and managed the training of all new operational associates. Semi-annually I evaluated and delivered employee performance reviews and game plans with all associates. I conducted a weekly staff meeting with my department managers and a monthly meeting with all store associates as part of a commitment to exceptional communication. Monthly, I presented an overall operations business review to the District Manager and district peers. I promptly addressed employee performance issues following company policies and procedures and instituted performance plans. As part of the overall picture, I worked with customers on a daily basis to ensure satisfaction through excellent customer service and conducted business in the most ethical manner possible.

8/1996 2/2001

The Home Depot USA, Inc

Orange, CA

Assistant Buyer/Administrative Assistant

As an assistant buyer for the West Coast stores of Home Depot, I fostered a relationship with over 90 vendors, 250 stores and personnel ranking from store associates to the President of the Western Division. I assisted the Buyer with administrative tasks as well as made autonomous decisions in his absence. I travelled 25% of the time, requiring overnight and week-long stays. I cultivated relationships between the vendors and the stores, ensured accurate merchandising, set pricing, sourced new products and interviewed all prospective vendors. My project management experience includes the successful opening of over 40 new stores to annually coordinating 4 separate training conferences for more than 2000 associates serving locations across the west coast where I provided accommodations for associates in addition to organized the training events.

8/1993 8/1996

The Home Depot USA, Inc

Mission Viejo, CA

Computer Operations Supervisor

I was responsible for all daily, weekly and end-of-month reporting to the Store Manager and District Manager, performed bi-weekly payroll procedures for over 200 associates, entered all accounts receivables, performed troubleshooting for all IT and POS equipment. I performed Human Resource duties including processing sensitive and confidential information with the utmost professionalism.

Education

1990 1992

Orange Coast College

Costa Mesa, CA

2009-current

Empire State College

Saratoga Springs, NY

Currently working towards a Bachelor of Science degree in Psychology

References

References are available upon request.

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